Customer Care agents for Learning, HR and Payroll

Nombre de la empresa: ACS - Affiliated Computer Services, Inc.

InformaciónYa no se aceptan más candidaturas para esta oferta.


Ubicación

Población: Barberà Del Vallès
Provincia: Barcelona
País: España


Descripción

Puesto vacante: Customer Care agents for Learning, HR and Payroll
Categorías:
Atención a clientes - Atención al cliente
Nivel: Empleado
Número de vacantes: 8
Descripción de la oferta: Customer Care agents for Learning, HR and Payroll Services with English / Spanish / German (and Polish)

Are you ready for a totally new challenge? Do you want to experience new culture, whilst working for the leading global enterprise? Apart from the Spanish speaking roles, communication within the company will be in English. We offer you the free option to join our company language classes for Spanish, English and French.

Our office in the outskirts of Barcelona is recruiting for several new team members for our Learning, HR and Payroll projects, in combination with various language skills.
We are ACS Xerox, and we are a global enterprise with offices in 160 countries. We lead the way in providing business and IT services on behalf of our clients. It is our people¿s expertise that makes this business so successful and you can be part of that too.

As a Customer Care Assistant here at ACS, your role will be fundamental in providing support to our clients employees via email and via the phone. The queries will be related to the Administration of Human Resources, Learning or Payroll. You will be working with a ticketing tool and according to Service Level Agreements which we established with our clients. We will provide you with an in depth training on all IT aspects and process knowledge for your new role.

In return for your commitment you will be rewarded with a competitive salary plus bonus and a benefits package that includes:

- 24 days holiday allowance for 2012 (set annually as per collective agreement), plus public holidays
- Subsidized private medical care
- Onsite medical service
- Local employee discounts at shops and restaurants
- Employee Social programme that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), free language classes, weekly activities such as beach volleyball and more

So, if you think you are up for the challenge, apply now!

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of
technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real
business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies
for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010,
Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.


ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance.


Requisitos

Estudios mínimos: Bachillerato
Experiencia mínima: Al menos 1 año
Requisitos mínimos: We are looking for candidates who are fluent English speakers, as English is our official company language. Apart from English, we are currently recruiting for Spanish and also for German speaking roles, for some positions ideally German in combination with Polish. You are a great communicator and have experience in a client facing role. You know how and enjoy to work as part of a team but can also work independently. You are keen to find solutions to even the most complicated problems our clients¿ employees might be facing and enjoy to help them. You have good time management skills and know how to organize yourself.


Contrato

Jornada laboral: Completa
Horario: 9 am - 6 pm, including a one hour lunch break


Salario

Salario: 15.000 € - 18.000 € Bruto/año
Comisiones / incentivos: most positions offer an attractive bonus plan