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TEAM LEADER IN INTERNATIONAL HELPDESK
| Nombre de la empresa: | Computacenter |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Barcelona |
| Provincia: | Barcelona |
| País: | España |
Descripción
| Puesto vacante: | TEAM LEADER IN INTERNATIONAL HELPDESK | |
| Categorías: |
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| Nivel: | Mando Intermedio | |
| Personal a cargo: | 11 - 20 | |
| Número de vacantes: | 2 | |
| Descripción de la oferta: | Computacenter employ over 10, 000 staff providing IT advice and support to such major international organisations as AVIS, SONY, BMW and BT. Key to our international operations is our multilingual International Service Centre in Barcelona. Computacenter is an equal opportunity employer and welcomes diversity An exciting new opportunity has arisen for a Service Desk Team Leader to work within Computacenter`s International Service Centre, in Barcelona. As an ISC Team Leader you will be responsible for building relationships with Computacenter`s internal teams as well as building long lasting relationships with our clients and their service management counter parts. You will be responsible for delivery of a quality service to the customer, ensuring that contract and commercial changes are robustly controlled, and that contracted service obligations are met. Particular focus will be expected on service excellence & innovation. ROLES & RESPONSIBILITIES You will be responsible for a team of L1s, delivering service at the IS Service Desk. You will be expected to lead, develop, manage and motivate a team to deliver excellent customer service in line with Computacenter`s contractual agreements. You will be responsible for the performance management of the team and individuals within it to meet productivity and service standards through internal tools |
Requisitos
| Estudios mínimos: | Diplomado |
| Experiencia mínima: | Al menos 1 año |
| Imprescindible residente en: | Provincia Puesto Vacante |
| Requisitos mínimos: | -Fluent English speaker -Experience of working in a multi-cultural environment -Minimum 1 year's experience of leading and managing a team, preferably within an IT environment -Good verbal and written communication skills -Excellent decision making / problem solving skills |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
| Horario: | Mon to Fri, office hours |
Salario
| Salario: | 24.000 € - 27.000 € Bruto/año |
| Comisiones / incentivos: | RANGE OF COMPANY BENEFITS |
