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Technical Support Specialist with English
| Nombre de la empresa: | Talent Search People |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Barcelona |
| Provincia: | Barcelona |
| País: | España |
Descripción
| Puesto vacante: | Technical Support Specialist with English | |
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| Número de vacantes: | 1 | |
| Descripción de la oferta: | The company was founded in 2006, with a young, dynamic and highly motivated team to satisfy their customers needs. From the beginning it is a company in a constant evolution and growth. It is an ad network that works as an intermediary between customers and publishers worldwide. As a Technical Support Specialist, you will be reporting directly to the Head of Support Management. Your objective will be to provide second level support to the customers of the company. Your main responsibilities: - Participate to the the company's network content moderation ensure that it is done according to standards - Improve productivity by higlighting deficiencies - Multichannel diagnostics and troubleshooting - Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied - Report operational achievements and progress to the management on a regular basis - Prevent the network to be abused by malicious programs - Detect fraudsters - Deliver consistently high levels of customer service - Ensure appropriate process standards are met and maintained |
Requisitos
| Estudios mínimos: | Ingeniero Técnico |
| Experiencia mínima: | Al menos 1 año |
| Requisitos mínimos: | We are looking for a person with the following qualifications, experience and skills: Experience: - Minimum of 1 year experience in a web technical position (webmaster, developer, technical manager, …) and/or support. -Prior experience resolving technical issues Skills: -Good technical knowledge (HTML, JS, iFrame, PHP, Proxy) -Proficiency with Microsoft Office products -Proficiency with web applications (browsers, Instant Message, software) -Good security knowledge (XSS, ...) -Fluent English (French/Spanish is a plus) Soft skills: -Strong written and oral communication skills, including ability to make presentations to management -Ability to manage efficiently simultaneously several support tasks. -Ability to deal with frustrated customers. |
Contrato
| Jornada laboral: | Completa |
