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Customer Care Representative: Flemish,Dutch
| Fecha de la oferta: | 17-05-2012 |
Ofertas de trabajo en Hewlett Packard |
| Referencia: | 535393 | |
| Nombre de la empresa: | Hewlett Packard | |
| [ Mostrar más información ] |
Ubicación
| Población: | Las Rozas |
| Provincia: | Madrid |
| País: | España |
Descripción
| Puesto vacante: | Customer Care Representative: Flemish,Dutch | |
| Categorías: |
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| Departamento: | HP Procesos de Negocio | |
| Nivel: | Empleado | |
| Número de vacantes: | 1 | |
| Descripción de la oferta: | The ideal candidate will have to carry out the following tasks: Dedicated single point of contact for the targeted customers. Regular proactive contact through customers preferred medium including social media channels. The agent will act as a coordinator of all aspects of the customer`s needs Provide generic and specific information on the product/ its technology, characteristics, price, infrastructure Assist in the internet sales process task resolution Handling all customer complaints regarding the sales process Handling fleet enquiries Support with information on any events or promotion Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria |
Requisitos
| Estudios mínimos: | Bachillerato |
| Experiencia mínima: | Al menos 1 año |
| Requisitos mínimos: | Native language (oral and written) - Dutch or Flemish Intermediate-up level of English (understanding trainings/meetings delivered in English) Ability to type a minimum of 35 words per minute with 90% accuracy Customer service experience and excellence enjoys direct contact with customers by telephone and understanding the customers needs Ability to work under pressure and deal with a customer in demanding situations Excellent written and verbal communication skills in native language Ability to calm dissatisfied customers, resolve disagreements with sensitivity, and involve others when needed Understand geographical locations, languages & knowledge of various cultures |
| Requisitos deseados: | What we offer: - salary 18k gross a year - company benefits like life insurance, accident insurance - working hours: 39 hours a week From Monday to Friday - relocation assistance |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
Salario
| Salario: | 18.000 € - 18.000 € Bruto/año |
