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Technical Remoter Support Engineer
| Referencia: | 799484 |
| Nombre de la empresa: | Hewlett Packard |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Las Rozas |
| Provincia: | Madrid |
| País: | España |
Descripción
| Puesto vacante: | Technical Remoter Support Engineer | |
| Categorías: |
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| Nivel: | Empleado | |
| Personal a cargo: | 0 | |
| Número de vacantes: | 1 | |
| Descripción de la oferta: | · Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. · Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). · Resolve incoming internal or external businesses and end user's problems via telephone and e-support. · Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS). · Proactively assist customers to avoid or reduce problem occurrence. · Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. · Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met · Begin to partner with and assist the Sales Pursuit team · Is generally engaged in less complex support tasks relative to peers. · High energy team player · Creative and imaginative in developing customer solutions alone or as part of a team |
Requisitos
| Estudios mínimos: | Ingeniero Superior |
| Experiencia mínima: | No Requerida |
| Imprescindible residente en: | Provincia Puesto Vacante |
| Requisitos mínimos: | . English Fluent · Excellent verbal and written communication skills in language to be supported · Excellent analytical and problem solving skills · Superior customer service skills · Technical focus |
| Requisitos deseados: | · Experience in troubleshooting in a technical environment · Software and hardware knowledge of computing, storage and peripheral devices · Advanced proficiency with case management databases and tools Phone and remote support experience. E-support experience |
Contrato
| Tipo de contrato: | De duración determinada |
| Duración: | 12+12 |
| Jornada laboral: | Completa |
