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Systems Engineer
| Nombre de la empresa: | Electronic Arts |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Madrid |
| Provincia: | Madrid |
| País: | España |
Descripción
| Puesto vacante: | Systems Engineer | |
| Categorías: |
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| Departamento: | IT | |
| Nivel: | Empleado | |
| Personal a cargo: | 0 | |
| Número de vacantes: | 1 | |
| Descripción de la oferta: | L3 Technical Support/Desktop Support Technicians provide Desktop and Game Development hardware and software technical support to game development teams to problems escalated from L1 and L2 Desktop and Service Desk/help Desk teams. Also provide L1 & L2 support when workload requires additional support. They deploy new Desktop and Game Development hardware and software, use Remedy (Action Request System) to manage Desktop tickets, and, as an IT representative, act as a liaison between Game Development teams and IT Client Support teams L3 responsibilities include also the support of the tools used by the L1 and L2 teams in deploying OS, and Software, such as Microsoft SCCM, Microsoft WDS, PXE, Imaging, etc. and L1 or L2 limited support of site specific infrastructure servers. Technical Support/Desktop Support Technicians provide occasional after-hours emergency on-call technical support as well as Remote Access solutions including VPN, Wireless, and IPASS. They also facilitate A/V requirements for presentations and meetings, perform special projects as required to support the IT Client Support team, and create technical documentation to team members and the end-user community as required. They also perform user account creation and administration in a complex Active Directory environment, and perform PBX and IP Telephony setup and administration. |
Requisitos
| Estudios mínimos: | Ingeniero Técnico |
| Experiencia mínima: | Al menos 3 años |
| Imprescindible residente en: | Provincia Puesto Vacante |
| Requisitos mínimos: | * Possess a proven track record in a large corporate environment (1000+ users) and have the ability to troubleshoot hardware and software problems as well as repair and build workstations. * - Strong working knowledge of MS Windows XP, Vista and 7, MS Office, and Desktop management software, and be experienced with MAC hardware and software. They must also be familiar with current generation hardware and OSX. * - Experience in Automated OS Deployment, Imaging Software, MS WDS, MS SCCM, PXE, Corporate Antivirus solutions. Knowledge of Network topology and architecture, TCP/IP, DNS, DHCP Firewalls, NAT, Switches, it is also a require to help troubleshoot the Network Engineering teams connectivity problems. |
| Requisitos deseados: | Knowledge of Linux at L1 and L2 support level will be highly valuated although it is not strictly required. L3 role also include task around team administration, provider management, purchasing, asset tracking, inventories, budget tracking reporting on this duties to the Local Site Support manager and Global Procurement team L3 Desktop Support Technicians/Technical Support must have good organizational skills and the ability to track and prioritize several projects. They must also have strong interpersonal skills to communicate with and relate to the demands of internal clients, and excellent customer service and communication skills. They also must be able to multi-task and work effectively in a team-driven work environment. |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
