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Helpdesk Agent
| Nombre de la empresa: | Elephant Talk Communications, S.L. |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Sant Feliu De Guixols |
| Provincia: | Girona |
| País: | España |
Descripción
| Puesto vacante: | Helpdesk Agent | |
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| Nivel: | Empleado | |
| Número de vacantes: | 2 | |
| Descripción de la oferta: | Duties and Responsibilities You will work as part of a close-knit team of multilingual professionals supporting B2B customers around Europe. You will provide information to existing customers and give effective and efficient first level technical support, given by phone and by email; incidents are inbound through a trouble ticket system. Furthermore you take care of timely escalation of problems requiring further technical attention and daily reporting of new issues. • Answering inbound calls/emails and assisting customers who have particular inquiries or questions, translate and make a preliminary analysis of incidents, escalate and manage incidents with our technical team when needed. • Foster high rapport between the company and the corporate client; provide high-standard professional customer service, establish continuing rapport with corporate clients with regular contacts to proactively check they are getting the standards in the service level agreement • Updating the existing database with any modifications or changes and the present status of the customer • Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service de-partment. • Facilitating the collected competitive information to monitor business opportunities and trends. |
Requisitos
| Estudios mínimos: | Formación Profesional Grado Superior - Administración |
| Experiencia mínima: | Al menos 2 años |
| Requisitos mínimos: | You’re a (near-) native English & Spanish speaker (both written and spoken level). Additional languages such as Arabic, Italian, Dutch, French and German are an advantage. You have excellent communication skills (written and verbal) as well as a talent to establish good relationships with customers (meaning: excellent interpersonal, negotiation and diplomatic skills and the patience and perseverance to work with demanding customers). Additional MUST requirements: • Advanced user of Office package (Word, Excel, PowerPoint) • Advanced user of Internet and email applications. • User-level of Windows XP, Vista, 7 • Self-organised and a pro-active attitude • Willingness to relocate to the Costa Brava area • Willingness to work in shifts (including night-shifts and on weekends) Additional ADVANTAGE requirements: • Previous Telco (helpdesk) experience • Advance knowledge of CRM- and billing systems |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
| Horario: | 40 |
Salario
| Salario: | 18.000 € - 21.000 € Bruto/año |
