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NOC Engineer
| Nombre de la empresa: | Elephant Talk Communications, S.L. |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Sant Feliu De Guixols |
| Provincia: | Barcelona |
| País: | España |
Descripción
| Puesto vacante: | NOC Engineer | |
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| Nivel: | Empleado | |
| Número de vacantes: | 4 | |
| Descripción de la oferta: | We are looking for a hands-on Network Operations Centre (NOC) Engineer for our burgeoning Network Operations team. You main responsibilities will be: • Monitor and ensure active surveillance for customers, products, networks and services managed by the NOC and record events and progress. • Identify network related incidents with relevant diagnostic tools and develop recovery path to drive these to resolution through the relevant systems and contacts within Networks. • Logging and progressing of problems on the fault management systems, and managing the problem through to eventual rectification. RESPONSABILITIES: • Monitor all network elements: perform planned and proactive actions in order to keep the network and the application servers running at the highest possi-ble availability • Actively and accurately diagnose network incidents and provide troubleshooting support and resolutions • Control all events and activities reported via the vari-ous customer and network monitoring tools used in surveillance of the global network • Ensures delivery of services by 3rd Party suppliers according to agreed SLA’s, feeds non-compliance data to Supplier Management teams • Initiate field service intervention on faults that cannot be fixed remotely and ensuring the field service teams follow the agreed procedures and standards • Ensures quality of service and performance of net-works against Key Performance Indicators are main-tained and improved on against the requirement of Right First Time & Cycle Time, increase service levels, network reliability and network operating efficiency • Status and track all fault reports associated with the above activities, following agreed procedures on the opening, tracking and closing of faults, and ensuring quality of service targets are fully met or exceeded. |
Requisitos
| Estudios mínimos: | Ingeniero Técnico - Técnico de Telecomunicación |
| Experiencia mínima: | Al menos 2 años |
| Requisitos mínimos: | • Excellent knowledge of Access Networking technologies: • Routers, switches / firewalls (primarily Cisco) • VPN solutions (public based on IPSEC/SSL or pri-vate based on MPLS) • Good knowledge of Windows Server, Linux Server, Trixbox, Exchange, IIS, Apache • Knowledge and a good understanding of: • various MNO/MVNO and service provider mod-els and its implementation • various standard GSM features and protocols • real-time networks in terms of collecting and analysing traces, troubleshooting problems oc-curring on the network • GSM 3rd Generation voice and packet data net-work architecture and functionality • GPRS and TCP/IP data transport protocols and networks • English proficiency; Spanish, Chinese, French or other language is beneficial. • Creative and Customer focused • Willingness to relocate to the Costa Brava area • Willingness to work in shifts (including eve-ning-shifts and on weekends) and possible works on odd hours and during weekends. |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
Salario
| Salario: | 27.000 € - 33.000 € Bruto/año | |||
| Beneficios Laborales: |
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