TEAM LEADER CUSTOMER SERVICE - ENGLISH NATIVE

Nombre de la empresa: GRUPO MST

InformaciónYa no se aceptan más candidaturas para esta oferta.


Ubicación

Población: Terrassa
Provincia: Barcelona
País: España


Descripción

Puesto vacante: TEAM LEADER CUSTOMER SERVICE - ENGLISH NATIVE
Categorías:
Atención a clientes - Atención al cliente
Nivel: Mando Intermedio
Personal a cargo: 21 - 50
Número de vacantes: 1
Descripción de la oferta: GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

Also, the company has pioneered the application of principles as established by the Equality Act.

We are recruiting a SUPERVISOR or TEAM LEADER for a Customer Service Department with NATIVE ENGLISH for a company located in Terrassa.

The Main Tasks are:
- Overseeing the service.
- Reception and call management
- Staff motivation and management to achieve targets set.
- Responsible for employee schedules .
- Monitoring of service levels and productivity
- Productivity control
- Continuous monitoring of calls
- Resolving the operators` queries.
- Meetings with clients and defining objectives
- Ongoing staff training

We Offer:
- Full time position Monday to Friday (9 a.m-6 p.m.).
- Good work enviroment
- Immediate incorporation
- Working area: Terrassa (you can get ther by public transport).
- Competitve Salary: (1.364eur gross/month+103 language bonus)
- Job security.


Requisitos

Estudios mínimos: Formación Profesional Grado Medio
Experiencia mínima: Al menos 2 años
Imprescindible residente en: Provincia Puesto Vacante
Requisitos mínimos: - Fluent English.
- Minimum of 2 years experience in team management
-Knowledge of training plans and interviews for new incorporations and team motivation.
- We are looking for a Customer oriented person
-Good team player with excellent work ethic and personal drive.
Requisitos deseados: - Knowledge of SAP.


Contrato

Tipo de contrato: Otros contratos
Duración: Long Term contract
Jornada laboral: Completa
Horario: Full time from 9am to 10pm


Salario

Salario: 15.000 € - 18.000 € Bruto/año