19 ofertas de Customer Success Manager en todas las ubicaciones

• Sevilla
• Híbrido
• 23 jun
  (Publicada de nuevo)

We are seeking a high-energy, Technical Customer Success Manager to join the T Cloud Public team. As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. You will shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. We'll have into account candidatures from different Spanish locations, as Granada, Sevilla, Valencia, Bilbao, Santiago, Zaragoza, Palma, Oviedo... Key Responsibilities Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations. Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey. Technical Requirements Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure. Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise. Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative. Kubernetes & Container Orchestration: Familiarity with Kubernetes and modern container orchestration platforms as a key component of cloud-native architectures. Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses. Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders. UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly. Must-have requirements Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem. Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product. Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market. What do we offer you? Work environment & flexibility International, dynamic and collaborative environment T-Social: social initiatives (sports, community, health, ...) Hybrid work model (remote/on-site) Flexible working hours Growth & development Customized training: access to Coursera to learn whatever you want, whenever you want Weekly language classes (English & German) International Mentoring Sessions & Experience Days Compensation & benefits Flexible compensation plan (health insurance, meal vouchers, childcare, transport) Telemedicine Life and accident insurance Social fund Wellbeing & time off 26+ working days of vacation per year Free access to specialist services (medical, legal, wellness) 100% salary coverage during medical leave

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Madrid
• Híbrido
• Hace 2d
  (Publicada de nuevo)

Atmen (Spain) is looking for a Customer Solutions Engineer to join our Operations Team and drive customer onboarding, implementation, and delivery. This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen's platform. You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness. You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements. This is not a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features. Tasks Your Mission Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones. Key Responsibilities Customer Onboarding & Implementation (B2B SaaS) -Own onboarding and implementation activities for a defined set of customers. -Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success. -Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available. -Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value. Data Setup, Validation & Quality Checks -Support customers in uploading and structuring required operational and compliance-related data. -Validate customer data and platform configurations through testing and quality checks. -Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer. -Ensure that customers are operationally ready for pre-certification and audit preparation. Issue Tracking, Bug Reporting & Product Feedback -Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs. -Document and report bugs clearly and consistently to the product & engineering teams. -Track issues to resolution, ensuring transparent communication with customers. -Provide structured product feedback based on real customer delivery experience. You will report and manage bugs — but you will not be expected to fix them. Code-heavy topics are escalated to the engineering team. Regulatory & Certification Sparring Partner While deep regulatory expertise is not required from day one, this role requires curiosity and comfort with complex regulatory topics. -Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements. -Absorb and understand key regulatory topics relevant to customer onboarding and certification workflows. -Support customers during pre-certification phases, helping them prepare their workflows, documentation, and data readiness. -Participate in audits and audit-related calls when Atmen's platform or process implementation is being discussed, in collaboration with the Operations Lead and regulatory experts.

• Contrato indefinido
• Jornada completa
• 3400 € - 5000 € Bruto/mes

• Marbella
• Presencial
• Hace 3d
  (Publicada de nuevo)

1) ROLE OVERVIEW The Product Innovation Manager is responsible for the end-to-end innovation process across Energy Drinks and Sports Nutrition, from concept to commercialisation. This role combines strategy, product development, and technical coordination to drive a strong, relevant, and profitable product portfolio. The position works cross-functionally with Sales, Marketing, Supply Chain, Finance, and external partners (flavour houses, co-packers) to ensure all innovation projects are feasible, scalable, and market-driven. 2) KEY RESPONSIBILITIES A) STRATEGY & PIPELINE MANAGEMENT * Define and execute the innovation roadmap aligned with overall business objectives * Manage the full innovation pipeline (idea ¿ evaluation ¿ prioritisation ¿ execution ¿ launch ¿ discontinuation) * Continuously review the product portfolio based on margin, sales performance, and market relevance (keep/improve/kill), with the help of Tableau/Sales/Finance * Identify market trends, emerging ingredients, and competitive developments * Establish and track KPIs (e.g., margin, time-to-market, success rate of launches) B) INNOVATION & PRODUCT DEVELOPMENT * Lead development of new products and reformulation of existing SKUs (flavours, recipes, formats) * Define product concepts, positioning, and specifications based on market insights and customer needs * Manage the full NPD process: Discovery ¿ Scoping ¿ Business Case ¿ Development ¿ Validation ¿ Launch ¿ Post-Launch * Oversee product testing, tastings, and iterations * Ensure all product specifications, regulatory requirements, and documentation are accurate and up to date C) TECHNICAL LEAD & SUPPLIER MANAGEMENT * Manage relationships with flavour houses, co-packers, ingredient suppliers, and packaging providers * Identify and evaluate new manufacturers and production capabilities * Communicate detailed product specifications to suppliers * Monitor and approve samples, pre-production batches, and production trials * Maintain and develop supplier and co-packer portfolios D) PROJECT MANAGEMENT & EXECUTION * Lead cross-functional execution of innovation projects across all departments * Build and manage project timelines, milestones, and Gantt charts (e.g., Asana, Notion) and share with the involved stakeholders (involve the Project Manager, if needed) * Run stage-gate processes, including progress tracking and management updates * Ensure clear communication and alignment between stakeholders * Identify risks, resolve issues, and escalate when required E) FINANCIAL & COMMERCIAL OWNERSHIP * Develop business cases, including cost structure/target pricing, margin, and volume forecasts, together with the Sales and Finance Team * Determine product pricing based on market data, cost analysis, and positioning * Conduct annual margin reviews and optimise underperforming SKUs with Finance F) MARKET & CUSTOMER INSIGHTS * Conduct market analysis (trends, channels, competitors, consumer behaviour) * Identify customer needs through feedback, surveys, and distributor input * Perform regular competitive benchmarking (products, flavours, positioning) * Translate insights into actionable innovation opportunities G) GO-TO-MARKET & LAUNCH * Coordinate with Marketing and Sales on product launches and commercial plans * Support development of product catalogues, launch programs, and materials * Monitor post-launch performance and collect feedback from distributors * Lead project close-out and lessons learned to improve future processes

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Lisboa
• Presencial
• Hace 3d

Hey! At UNOde50, normality is left at the door. “Goodbye, boredom! Hello UNO world!” Here, being yourself is not only allowed, it's applauded! If you like to fly high and dream big, this is your project. Do you think you are our “ONE in a million” for the position of Store Manager at our Lisbon ECI store? Let’s see if you have what it takes to shine! Your Mission Sales Master: It's not just about selling jewelry, it's about being the best! You'll help our customers find the perfect piece, offering personalized service that exceeds their expectations. Purposeful Objectives: You'll work with KPIs, individual and group goals where your performance and that of your team will be key to our common success. We'll provide you with the necessary tools and celebrate every victory together. Team Leader: Build and develop a stellar team, promoting an environment of continuous learning, camaraderie, and motivation. You'll be the role model! Space Care: Our store is our temple, and your role is crucial in keeping it impeccable: opening/closing, cleaning, visual merchandising, and much more. You won't get bored! Stock and Inventory Management: Control stock with precision and proactive strategies to ensure the best sales. What Do We Offer? In addition to a fixed salary, take advantage of our highly competitive commission system! Employee discount on UNOde50 products Opportunities for growth and internal development are at the heart of our culture. A perfect stage to succeed!

• Contrato indefinido
• Jornada completa
• 15.000 € - 16.000 € Bruto/año

• Barcelona
• Presencial
• Hace 5d
  (Publicada de nuevo)

Who We're Looking For For our new K-Way store in Barcelona, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets. Key Responsabilities Excellent customer experience Promote and deliver excellent in customer in-store experience; Ensure that the team understands and caters to customer needs, providing consistently high-quality service; Ensure the team’s excellence in selling techniques and styling ability; Be active and present on the shop floor, acting as a role model and engaging with customers and team members. Drive for results Monitor and analyze sales analytics, budgets, and forecasts to optimize performance; Provide clear daily, weekly monthly sales targets with the team, as well as each individual team member, and follow up regularly on achievement; Provide hierarchy with clear and regular insights regarding the store performance. Store Management Oversee daily store operations, including inventory management and cash handling, in compliance with company policies; Communicate efficiently within the company about the store's needs for support in order to perform better, as well as about opportunities for business acceleration; Manage staff scheduling, ensuring appropriate staff coverage. People leadership Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork; Foster a culture of constructive feed-back in the team; Ensure the company’s policies are understood and adopted by all team members. Knowledge, Skills & Abilities Required At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level; Experience in all aspects of store management and exceptional customer-oriented interactions, with the aim of creating outstanding customer service experiences and relationships; Leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organizational abilities; Strong communication skills, effective in interacting with the team, colleagues, and senior management; Fluent in both Spanish and English. Full time (40 hours per week). Available to join us, late August/early September 2026. K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success

• Contrato indefinido
• Jornada completa
• 30.000 € - 30.000 € Bruto/año