Hostess

We are hiring! Host / Hostess

Job Title: Host / Hostess

Reports to: Restaurant Manager

Responsible for: Welcome customers and guests being the first image of Boho Club Restaurant

Job Requirements:

- Education in: Hospitality/ Turism

- Experience: Minimum 1 year

- Languages: English: Professional Level / Spanish: Professional Level

Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:

Together with the team, work in a proactive and passionate way to develop a sustainable business

Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club

Bring an excellent experience to guests

To participate in the development of the department and restaurant with the Management Team

Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly

Ensure that guests feel welcomed, cared for, and valued

Key tasks as follows:

Guest/Operation

Ensuring the set standards and expectations are maintained on the highest personal level

Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies

Receive and say good bye to clients (always smiling)

Greeting customers and escorting them to tables

Manage restaurant reservations through the software (Seven Rooms)

Management and office programs. Reports writing

Organization and monitoring seating

Excellent customer service (phone / personality / email)

Take care of the information about customer allergies and communicate it to the rest of the team

Supervise the correct visual of the furniture and decoration

Comply with and enforce quality, health safety and protection standards data, established by the organization

Ensure satisfaction in the customer experience by complying with quality standards

Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations

Review guest procedures and update accordingly

Financial

To provide information as requested by the Finance Department regarding all activities related to the restaurant department

Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of reservations

Support staff checking if the table has already paid the bill before leaving the restaurant

People & Development

Assist in building innovative communication tools to generate awareness of and support of Values

Develop a culture of excellence within the team

Assist in training and develop the new team members

Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing

Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service

Work with the team to develop the offers adapting it to the individual customer and market conditions

Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers

Give frequent updates to the Management team of customers profiles

Assist with marketing and sales events/activities on an ad hoc basis

Provide information and statistics relating to the up-selling activities realized

Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition

Other

This Job Description serves as a guide and may be changed in the light of changing business needs

We are offering:

- Long term contract

- Training and professional development plan

- Service Charge & Tips

- High emotional salary. Good working environment

- Full time. 8 hours working (without split shift). Two days off/week

- Benefits from relationships with third parties