Booking Agent

We are looking for a Booking Agent to join our company in Palma to reinforce our team for the season. As a Booking Agent, you will be the main point of contact for customers, offering assistance before, during and after their holidays. You will handle a wide variety of requests and incidents, ensuring quick, effective and customer-oriented solutions that contribute to a smooth and enjoyable travel experience.

If you enjoy managing customers requests and ensuring a high quality of service, we are waiting to meet you!!!

Main responsibilities:

- Act as primary contact point for customers providing support via phone, email and digital channels.

- Manage pre-in and post-trip assistance ensuring a seamless customer journey

- Handle and coordinate requested related to:- Bookings in the destination

- Room changes, upgrades and special requests

- Last minute modifications and cancellations

- Activities, excursions and destination services

- Lost, damaged or stolen belongings

- Incidents, complaints and service disruptions

- Liaise with hotels, suppliers, tour operators and internal teams to resolve incidents efficiently.

- Monitor and follow up on open cases, ensuring proper service quality and timely resolution.

- Provide clear, professional and empathetic communication to customers all times.

- Escalate complex cases when required, following internal procedures.

- Ensure accurate data entry and case tracking in internal systems.

- Contribute to continuous improvement by identifying recurring issues and best practices.

Requisitos:

- Experience of 1 year in similar position (customer service, travel assistance, booking or similar)

- Excellent communication skills, both written and verbal.

- Availability to work on rotating shifts.

- High level of English, other languages will be a plus

- Tourism studies or related fields

- Good knowledge of Excel and Outlook