Front Office Agent

About Jumeirah Mallorca

Set high above Port de Sóller on Mallorca's northwest coast, Jumeirah Mallorca offers panoramic views of the Mediterranean and the UNESCO-listed Serra de Tramuntana. The five-star hotel features 121 rooms and suites, five restaurants including one recognized by the Michelin Guide, and the award-winning Talise Spa.

About the Job

An exciting oportunity has arisen for a Front Office Agent to join Jumeirah Mallorca.

The main duties and responsibilities of this role are:

- Provide a seamless and personalized experience for guests during check-in, stay, and check-out, ensuring all information and special requests are accurately processed. Deliver guest service in line with LQA (Leading Quality Assurance), Forbes, and FHR standards, maintaining the highest level of professionalism and luxury service

- Anticipate and respond to guest needs, handle inquiries, and resolve complaints promptly, aiming to exceed guest satisfaction.

- Assist with reservations, manage VIP bookings, handle guest billing, and process payments efficiently while ensuring accuracy.

- Collaborate with other departments to ensure timely room readiness, special requests, and smooth service delivery.

- Provide personalized service to VIP guests, manage special occasions, and coordinate with relevant teams to enhance the guest experience.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:

- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.

- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.

- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.

- Take advantage of the Winter Relocation Program with opportunities to work at other Jumeirah properties.

- Benefit from complimentary cleaning of employee uniforms and work attire.

- Enjoy complimentary meals during your shifts.

Requisitos:

About you:

The ideal candidate for this position will have the following experience and qualifications:

- Minimum of 1-2 years of experience in a luxury hotel front office.

- High school diploma or equivalent required; Bachelor's degree in hospitality management or a related field is preferred

- Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure.

- Fluent English is required, other languages are a plus.