Order management Specialist

General Summary

The Order Management Specialist is responsible for managing the complete order lifecycle for the French market, ensuring accurate order processing, timely delivery, and full compliance with internal procedures. The role acts as a key interface between Sales, Finance, Service, Logistics, and Customers to guarantee operational excellence and customer satisfaction.

In addition to order management responsibilities, the position supports tender preparation, reporting, and continuous process improvement initiatives.

Essential Job Functions

• Process, validate, and manage customer orders (capital mainly and post sales if needed) within Oracle Cloud ERP and other business systems.
• Ensure accurate order entry, pricing validation, product configuration, and documentation compliance.
• Monitor order status throughout the fulfillment cycle and proactively resolve issues impacting delivery timelines.
• Coordinate with Logistics, Warehouse, Service, Finance, and Sales teams to ensure successful order execution.
• Manage order modifications, cancellations, returns, credit and admin inquiries.
• Communicate order confirmations, delivery schedules, and potential delays to internal stakeholders.
• Maintain complete and accurate order records and support documentation in Sales Force and Oracle.
• Maintain sales journals and support monthly and quarterly financial closing activities in collaboration with Finance.
• Assist with sales reporting, forecasting, and operational performance tracking.
• Ensure all commercial and financial documentation is complete and compliant before order release.
• Escalate and resolve operational issues affecting customer satisfaction or revenue recognition.
• Primary responsibility for the French market, with the flexibility to support other EMEA regions as business needs dictate.

Knowledge/Educational Requirements

·Bachelor’s degree in business administration, Finance, or a related field (Bac+3).

·Excellent computer and IT skills:

·Able to seamlessly operate on multiple platforms, to accurately accomplish daily management of information.

·Proficient user of Oracle Cloud (at least 2 years’ proven experience).

·Experience with Sales Force Lightning or any other similar ERP highly valued.

·Good knowledge of advanced functions in Excel highly valued.

·2+ years of experience in a similar role, highly valued.

Soft Skills:

·Experience working in a fast-moving, multinational Company

·Self-motivated, high energy, proactive

·Deadline-oriented

·Problem solver, positive, can-do attitude and hands-on mentality

·Continuous Improvement mindset.

·Detail-oriented with strong analytical and problem-solving skills.

·Ability to multitask.

·Good interpersonal skills and relationship building

·Excellent communication skills, both written and verbal, in French (C1 level minimum) native and fluent English ( B2 level minimum).

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