Housekeeping Assistant Manager

Role Overview

Join the Sani/Ikos Group as a Housekeeping Assistant Manager in Ikos Porto Petro, where you will play a pivotal role in supporting the Executive Housekeeping Manager in overseeing daily operations and leading the housekeeping team to achieve impeccable cleanliness and service standards across guest rooms, public areas, and laundry. This role requires a proactive on-floor leader who excels in team coordination, quality assurance, and guest service support, ensuring a seamless and welcoming environment for our guests.

Key Responsibilities

• Daily Operations & Shift Leadership: Coordinate and supervise daily housekeeping activities, monitoring room status and cleaning progress in close collaboration with the Front Office. Maintain a strong presence on guest floors and public areas to support workflow and address issues promptly.
• Team Support, Coaching & Development: Train and mentor housekeeping staff in cleaning techniques, safety, and guest interaction. Support seasonal onboarding and foster a positive team atmosphere to encourage staff retention.
• Quality Assurance & Standards: Conduct thorough inspections of guest rooms and public areas to ensure compliance with cleanliness and presentation standards. Address deficiencies with corrective coaching and maintain hygiene, safety, and sanitation protocols. Ensure adherence to hygiene, safety, and sanitation procedures at all times. Be responsible for registering and safely storing lost and found items in collaboration with the hsk supervisors.
• Inventory & Resource Coordination: Oversee daily supply levels, linen rotation, and equipment condition. Assist with stock control and requisitions while reporting maintenance needs promptly. Report any equipment or facility issues to Maintenance promptly.
• Guest & Service Support: Respond efficiently to guest housekeeping requests and support service recovery initiatives. Maintain effective communication with Front Office, Maintenance, Minibar, Room Service, and Guest Relations teams.

Required Qualifications and Experience

• Proven experience in housekeeping operations, preferably in a luxury resort or hotel environment.
• Strong leadership and team management skills.
• Knowledge of hygiene, safety, and sanitation standards.
• Excellent communication and interpersonal abilities.

Desired Skills and Competencies

• Ability to lead by example and motivate a diverse team.
• Strong organizational and problem-solving skills.
• Commitment to delivering exceptional guest experiences.
• Adaptability and resilience in a dynamic work environment.

Requisitos deseados:
- Ability to lead by example and motivate a diverse team
Strong organizational and problem-solving skills
Commitment to delivering exceptional guest experiences
Adaptability and resilience in a dynamic work environment