Groups & Events Coordinator

Introduction

Mr. Richard Branson's Son Bunyola estate occupies one of the most prestigious and protected areas of Mallorca, in the spectacular Serra de Tramontana, declared a UNESCO World Heritage Site. The property spans 550 hectares of stunning landscape with views of the Mediterranean coast.

At the heart of the estate is the main building, the Son Bunyola Hotel, a 16th-century building that has been transformed into a new and intimate luxury hotel with 27 impressive rooms and suites.

Additionally, the property includes three villas, each with its own unique style and character, offering a special, relaxing, and private stay, surrounded by vineyards, citrus trees, almond trees, and olive trees.

Honoring the heritage of this historic building has been central to the restoration project, with traditional and local materials at the core of the hotel's design. Every detail has been carefully considered, and we are proud to preserve all the original features that are key to the history of the area.

For more information, visit www.virginlimitededition.com

Job Summary

Reporting to the F&B Manager, the Groups & Events Coordinator plays a key role in managing and coordinating group reservations, ensuring seamless communication between departments, and delivering exceptional customer service to group clients. This role involves supervising the team responsible for group bookings, handling logistics for events, and maintaining relationships with group clients to ensure a smooth and successful stay.

This is a full-time, office-based position with flexibility required to accommodate group arrivals, events, and special requests, including occasional evening or weekend shifts depending on group schedules.

The Groups & Events Coordinator will be responsible for the following:

• Oversee and manage group reservations, ensuring all client needs are met
• Coordinate between departments to ensure smooth group stays and events
• Provide guidance to the Reservations team
• Manage room blocks, rooming lists, and ensure accurate reservations for groups reservations for groups
• Handle client inquiries, negotiate group rates, and prepare contracts
• Collaborate with operational teams to organize meeting, and events
• Troubleshoot and resolve any issues related to group bookings or events
• Generate reports on group bookings and assist the sales teams with upselling and cross-selling opportunities

Requirements

• Bachelor’s degree in hospitality management, Business, or a related field
• Knowledge of hotel management systems
• 2+ years of experience in hotel reservations, sales, or event coordination
• Experience managing group bookings and working with multiple departments in a hotel setting
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Strong organizational and multitasking skills
• Problem-solving and conflict resolution skills
• Attention to detail in managing group bookings and event logistics
• Proficiency in English (required)
• Valid driving licence and access to a personal vehicle are essential.
• Valid right to work in Spain.

Benefits

• Competitive salary based on experience
• Incentives
• Discounted hotel stays in VHC and other employee perks
• Opportunities for professional growth and development within the hospitality industry
• Accomodation