Fashion Support Consultant (Portuguese -speaking) - On-site -IN02

If you're looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What you will do in this role
As a Fashion Support Consultant on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties

Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Portuguese with an advanced level Spanish
- Have customer care skills - ability to listen to and understand the customers' need
- Have knowledge of Portugal culture
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you
- Full-time 39 hours/week temporary contract: Monday to Friday between 09:00 to 19:00
- Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Concentrix is an equal opportunity employer
R1738020