14 ofertas de trabajo helpdesk de Atención a clientes

• Getafe
• Presencial
• 01 jul

Importante empresa vinculada al sector del Software selecciona un perfil orientado al soporte telefónico de clientes con las siguientes tareas: - Atención telefónica de clientes - Gestión de posibles incidencias - Soporte general y derivar la llamada internamente a otros departamentos - Labores administrativas propias del puesto Perfil: - Experiencia en soporte telefónico de clientes - Buen manejo de Office - Clara orientación al cliente, proactiva y muy dinámica - Disponibilidad de incorporación inmediata Ofrecemos - Indefinido - Salario 22.000 euros - Jornada L a V de 9 a 19h - Trabajo presencial en las oficinas de Getafe - Buen acceso en transporte público y opción de parking para empleados

• Contrato indefinido
• Jornada completa
• 22.000 € - 22.000 € Bruto/año

• Barcelona
• Presencial
• 25 jun

Job Description Experience the Power of a Game-Changing Career Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most well-known companies - the ones you use every day - helping them transform their businesses through cutting-edge technology and integrated solutions. If you're looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you'll become part of a dynamic team of game-changers shaping the future of global brands. Career Growth and Personal Development We believe in unlocking your potential. You'll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you'll build meaningful connections - even "friends for life." What You'll Do At the core of everything we do is a commitment to people - our clients, their customers, our teams, our communities, and our planet. As IT Service Desk Agent you will: Provide 1st level support to the client workers Handling of IT requests or issues via phone, mail and chat or via self-service portal Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests To be accessible and provide a first resolution rate by using internal knowledge databases. Cooperate with client's 2nd level service organizations and external service providers Provide support to client's employees in the operation of user systems and peripheral devices Concentrix is a Great Match If You: Bilingual/Proficient level of the market language: German Very good English language skills Experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage Good IT knowledge, especially of Windows 10, Office 365 and MS Teams Good knowledge in troubleshooting hardware and software Analytical approach to complex issues Experience in ITSM ticket systems (ideally in ServiceNow) Knowledge of processes according to ITIL V4 good to have High customer and service orientation High sense of responsibility Reliable and systematic way of working Willingness to learn and develop technical and soft skills Willingness to work shifts High motivation and willingness to work in a global team What's in It for You Full-time (39 hours/week) permanent contract, Monday to Friday (08:00-17:00) Competitive salary: €22,000 gross/year + up to €2,400 bonus/year Private medical insurance Great office location in Barcelona Fully paid training on the company and project Career development programs and specialized training courses Experience the Best Version of You At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. If this sounds like the right next step in your career, we'd love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice. Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1740436

• Contrato indefinido
• Jornada completa
• 22.000 € - 25.000 € Bruto/año

• Barcelona
• Presencial
• Hace 1d

Welcome To MST Holding! We are looking for French speakers with an excellent level of English to join our amazing Helpdesk Team in Barcelona! Join us with a paid two-week training program in July, and start your new role in September with all the knowledge and support you need to succeed. RESPONSIBILITIES As a Helpdesk Specialist, you will provide first-line technical support to customers across the French and UK markets via phone, email, and chat. Your responsibilities will include: Providing technical support for multifunction printers. Troubleshooting and resolving customer issues efficiently. Delivering a high standard of customer service across multiple communication channels. Ensuring customer queries are handled professionally and within agreed service levels. WE OFFER Permanent full-time contract. Monday to Friday schedule – weekends off 39-hour working week with shifts scheduled between 10:00 AM and 7:00 PM. Annual gross salary of €19,623.91, plus a monthly performance and quality bonus of €160 gross (up to €1,920 gross per year). Paid training planned for 2 weeks, beginning Monday 20th of July. You will begin working: 01 of September. Two weeks of fully paid training with an immediate start. On-site job position, with well- located near Hospital Clínic metro station in Barcelona. Native or fluent French. Excellent command of English. Valid Spanish NIE and Social Security Number. Currently living in Barcelona. Immediate availability. Ability to work on-site in our Barcelona office. Strong communication, problem-solving, and customer service skills. JOIN TO MST HOLDING! At MST Holding, you'll become part of a collaborative and multicultural team where your contribution is valued, your development is supported, and your career can grow. We provide the training, tools, and opportunities you need to succeed from day one. Apply now and take the next step in your career with MST Holding.

• Contrato indefinido
• Jornada completa
• Más de 21.000 €

• Barcelona
• Híbrido
• Hace 3d

If you're looking to grow and be inspired, as a Remote Support Engineer in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. What you will do in this role As a Remote Support Engineer on our team, you will: - Provide expert support on industrial 3D printers - Remotely resolve hardware and/or software technical issues and application problems for our customers - Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely - Keep customers informed of the status of their case - Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting - Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization - Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement - Assist Field Service Engineers during onsite troubleshooting in case of need Your qualifications Concentrix is a great match if you: - A native or proficient level of Italian and advance level of English - Strong technical background with bachelor's degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalent - Can work collaboratively in an ethnically, linguistically, and culturally diverse environment - Excellent organizational skills; able to prioritize work in accordance It will be a plus if you have: - Experience in a customer facing role (onsite support, remote support or similar) - Experience in Graphics Arts products and related technologies - Ability to follow and read electrical / electronic diagrams - Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week permanent contract - Shift schedule: Monday to Friday 09:00 - 18:00 - Salary package: base salary of 20,000 euros gross/year + up to 2,400 euros gross/year in bonus, private medical insurance, restaurant card - Great office location in Barcelona, with hybrid work model - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1744469

• Contrato indefinido
• Jornada completa
• 20.000 € - 24.000 € Bruto/año

• Valencia
• Presencial
• Hace 5d

¡Te Estamos Buscando! Buscamos ASESOR DE SOPORTE TECNICO (H/M/X) en Valencia ¿Quiénes somos? En Triangle Solutions RRHH, llevamos más de 25 años ayudando a personas a encontrar empleo y a empresas a incorporar el mejor talento. Trabajamos en distintos sectores y nos apasiona conectar a las personas con las oportunidades que mejor se adaptan a sus habilidades y aspiraciones. Sobre el puesto ¿Tienes experiencia como ASESOR DE SOPORTE TECNICO (H/M/X) o te gustaría dar el salto a este sector? ¡Esta puede ser tu oportunidad! Estamos buscando a personas con ganas de trabajar en Valencia Lo que harás en tu día a día: ¿¿ Soporte al cliente: a través de teléfono y correo ¿¿ Diagnostico de problemas: diagnostico inicial de las incidencias reportadas para identificar averías funcionales ¿¿ Gestión de solicitudes: mantener informados a los clientes sobre el estado de sus solicitudes ¿¿ Coordinación de visitas técnicas ¿¿ Mejora de la satisfacción del cliente Lo que ofrecemos Contrato: indefinido a 30 horas semanales Salario: 10,23 b/h Horario: de L a V rotativo (14:00 - 20:00h) ¿Cómo apuntarte? Si crees que esta oferta es para ti, ¡no dudes en inscribirte! Haz clic en "Inscribirme en la oferta" y envíanos tu CV. ¡Te estamos esperando! ¿

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible