IT Support Engineer

Your role

-Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
-Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
-Configure and maintain user environments, including accounts, network access, printing, and email services.
-Diagnose and resolve hardware and software issues across supported platforms.
-Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
-Track, document, and manage support requests in line with IT service management best practices.
-Contribute to the continuous improvement of IT services, infrastructure and user experience.
Especialidad:
- No requerido
Requisitos mínimos:
- You have

-At least 2 years of professional experience in an IT support environment.
-A degree in computer science or equivalent practical experience.
-Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
-Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
-Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
-Knowledge of virtualisation and VDI technologies (e.g. VMware Horizon).
-Strong analytical, troubleshooting and organisational skills.
-Excellent communication skills and fluency in English.
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You may also have

-Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
-German language skills.
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Contract length: 3 years - renewable up to 9 years