Client Services Executive (German Speaker)

- Act as the main point of contact for service matters, actively listening to Underwriters, Clients, Brokers, and other external parties to understand their needs and concerns.

- Ensure all policy documentation, renewals, new business, and endorsements are issued accurately and on time.

- Apply the “right first time” principle by completing 100% data quality checks prior to issuance and booking.

- Support business development and client relationship activities by responding to customer requests and resolving service issues.

- Manage multiple priorities effectively, including policy documentation issuance and account handling.

- Deliver all work in line with agreed service standards, corporate guidelines, and operational requirements.

- Monitor and evaluate service delivery to ensure it meets expected standards and agreed commitments.

- Organize time efficiently to meet deadlines and achieve work, project, and team goals.

- Diagnose issues, resolve problems, and make sound decisions to support smooth service delivery.

- Collaborate closely with Global Service teams, Underwriting, Credit Control, and other internal stakeholders as needed.

Required

- Professional German and English language skills.

- Previous experience in an underwriting support or client services role is a plus.

- Strong Microsoft Office skills, especially Excel.

- Strong customer service skills with a customer-centric attitude.

- Excellent attention to detail and a commitment to quality.

- Strong problem-solving and decision-making skills.

- Ability to work independently and as part of a team.

- Strong organizational and multitasking skills.

Offer

- 12 months of fixed term contract

- 32 days of vacation a year

- 2 days working from home option + additional flexible days

- Working from home allowance

- Entry time flexibility

- Life and accident insurance

- Meal allowance

- Pension plan

- Flexible compensation scheme

- Wellhub

- Comprehensive Learning & Development offer