Customer Solutions Engineer (all genders)

Atmen (Spain) is looking for a Customer Solutions Engineer to join our Operations Team and drive customer onboarding, implementation, and delivery.

This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen's platform. You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness.

You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements.

This is not a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features.

Tasks

Your Mission

Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.

Key Responsibilities

Customer Onboarding & Implementation (B2B SaaS)

-Own onboarding and implementation activities for a defined set of customers.
-Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
-Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
-Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.

Data Setup, Validation & Quality Checks

-Support customers in uploading and structuring required operational and compliance-related data.
-Validate customer data and platform configurations through testing and quality checks.
-Identify inconsistencies, missing information, or risk points early and proactively drive resolution with the customer.
-Ensure that customers are operationally ready for pre-certification and audit preparation.

Issue Tracking, Bug Reporting & Product Feedback

-Investigate customer-reported issues and distinguish between configuration errors, data issues, and product bugs.
-Document and report bugs clearly and consistently to the product & engineering teams.
-Track issues to resolution, ensuring transparent communication with customers.
-Provide structured product feedback based on real customer delivery experience. You will report and manage bugs — but you will not be expected to fix them.

Code-heavy topics are escalated to the engineering team.

Regulatory & Certification Sparring Partner

While deep regulatory expertise is not required from day one, this role requires curiosity and comfort with complex regulatory topics.

-Act as a sparring partner to customers and internal teams on the practical implementation of certification requirements.
-Absorb and understand key regulatory topics relevant to customer onboarding and certification workflows.
-Support customers during pre-certification phases, helping them prepare their workflows, documentation, and data readiness.
-Participate in audits and audit-related calls when Atmen's platform or process implementation is being discussed, in collaboration with the Operations Lead and regulatory experts.