- Barcelona
- Presencial
- Hace 5d
WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organization. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.
- Contrato indefinido
- Jornada completa
- 19.000 € - 23.000 € Bruto/año
- L'Hospitalet de Llobregat
- Híbrido
- Hace 1d
If you have experience in customer service operations, order management, and SAP, and you are looking to grow in an international and fast-paced environment, this opportunity could be a perfect match. You will join a well-established international company based in Hospitalet de Llobregat. For confidentiality reasons, the client's name will not be disclosed during the initial stages of the process. In your day-to-day, you will be responsible for: Managing the end-to-end Order to Cash (O2C) process for customers Handling customer orders (entry, validation, and follow-up) Monitoring product availability and coordinating with Logistics Managing administrative and logistical incidents, ensuring timely resolution Overseeing invoicing processes and credit notes Monitoring collections and ensuring compliance with payment terms Working with SAP for order management and customer data Ensuring service quality while building strong and long-lasting customer relationships You're the person we're looking for if you have previous experience in: Customer Service (preferably B2B) Order Management / Order-to-Cash processes Billing / invoicing Experience working with SAP (essential or strong plus) Native or near-native level of Italian, plus advanced English Strong communication and customer-oriented mindset Good analytical skills and attention to detail Ability to manage processes and work cross-functionally A proactive attitude and problem-solving mindset Offer: Permanent contract Competitive salary (depending on experience) Hybrid model: 2 days remote / 3 days office Flexible working hours (Mon-Thu flexible start + short Fridays) International environment with structured onboarding Meal allowance Gym access Product discounts
- Contrato indefinido
- Jornada completa
- 25.000 € - 29.000 € Bruto/año
- Barcelona
- Presencial
- Hace 5d
WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organization. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.
- Contrato indefinido
- Jornada completa
- 19.000 € - 23.000 € Bruto/año
Ver ofertas- Ver ofertas
- Ver ofertas
- Ver ofertas
- Sant Just Desvern
- Híbrido
- Hace 6d
Grow your career with MSX International At MSX International, we work with leading automotive brands worldwide, helping them deliver outstanding customer experiences. Join a young, dynamic and multicultural team where you can develop your skills, take ownership of your work, and grow professionally in an international environment. Why this role is for you If you enjoy communicating, solving problems, and working with people from different countries, this role offers you the perfect mix of stability, learning, and international exposure. What you’ll do Support customers and dealerships via phone and email Take ownership of cases from start to resolution Follow up to ensure a smooth and satisfying customer experience Update systems and contribute to daily operations ¿ What we’re looking for C1 level of English C2/native in Dutch, German, or Swedish Strong communication skills and a proactive attitude Based in Barcelona or nearby Customer service experience is a plus, but not essential How you’ll work Hybrid working model: 50% office-based after a 3-month onboarding period Training fully on-site Fixed schedule from Monday to Friday (no shift work) Office location: Carrer de la Constitució, 1, 08960 Sant Just Desvern, Barcelona Modern office + friendly team atmosphere What we offer Permanent contract from day one Salary: €22,000 – €24,000 gross/year 23 days of paid holiday 2 extra vacation days if you work on Spanish public holidays ¿ Extra perks you'll actually enjoy: Flexible compensation plan (health insurance, transport, meals, training) Career development opportunities—grow internally and explore new roles Work in an international and multicultural environment Employee discounts platform (MSX Bazaar) Free fruit at the office once a week What you’ll gain International work experience Strong communication & problem-solving skills Exposure to the automotive industry A solid career foundation in a global company Ready to start? If you’re looking for a job where you can learn, grow, meet people from all over the world and build your future, this is it. Apply now and join our team! MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.
- Contrato indefinido
- Jornada completa
- 22.000 € - 24.000 € Bruto/año
- Cornellà de Llobregat
- Híbrido
- Hace 11h
Are you passionate about customer interaction and looking to develop your career in an international environment? We are looking for a French and Dutch bilingual professional to join a multicultural team in Barcelona, working closely with Marketing and Sales teams to identify and qualify business opportunities. What will you do? Contact customers to re-engage their interest in products and solutions. Present new products and conduct commercial follow-up calls. Identify and qualify sales opportunities. Support the Sales team by communicating potential business opportunities. Track and report marketing campaign activities. What are we looking for? Bilingual level of French and Dutch. Fluent English. Previous experience in telemarketing, customer service, sales support, or business development. B2B experience is a plus. Good command of Microsoft Office. Ability to work independently in a multicultural environment. Based in Barcelona. What do we offer? Permanent contract. Competitive fixed salary plus bonus. Hybrid working model. 27 working days of annual leave. Flexible working hours. Shorter Fridays and summer working schedule. Comprehensive training and career development opportunities. International, dynamic, and multicultural environment. Additional benefits package, including restaurant card, fresh fruit, complimentary breakfasts, and more. Fluent English and Spanish (Spanish is a plus), as both languages are used for daily communication with colleagues and internal stakeholders in an international environment. If you speak French, Dutch, and English and are looking for an exciting international opportunity in Barcelona, we would love to hear from you.
- Contrato indefinido
- Jornada completa
- 28.000 € - 36.000 € Bruto/año
