25 ofertas de crm systems en todas las ubicaciones

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Valencia
• Híbrido
• 02 jul

Assist Digital is a Customer Experience Management Company. We specialize in end-to-end services that combine human and artificial intelligence to improve our clients' performance. For our office we are looking for a: CMS AI Specialist The person we are looking for will support the team in developing AI tools for the CMS. What will you do? You will drive the technological transformation of the CMS to enhance operational efficiency. You will develop and implement intelligent AI-driven tools to automate workflows and improve system performance. You will collaborate with cross-functional teams to integrate AI solutions within existing CRM and ticketing architectures. You will analyze system data to identify optimization opportunities and support continuous improvement of AI models. You will design and maintain technical documentation for developed AI tools and integrations. Who are you? This role is perfect for you if: You are among the first to try a new tool and understand how it works. You have already found tricks to do your job faster. You aim to eliminate the problem at the root, not just manage it once. You are eager to grow in the world of AI and automation. You have a good knowledge of english, at least B2 You have a Computer Science / Computer Engineering or ITS degree, or equivalent field experience. You have Basics of programming or scripting (e.g., Python). You have familiarity with connecting systems and tools (API, integrations). You have knowledge of customer operations processes — a big plus if gained in a contact center. Analytical mindset and data orientation. Technical Skills Conversational AI / NLU. Bot building. Process automation / RPA. Scripting (e.g., Python). APIs and integrations. Data reading and analysis. Preferred Skills GenAI tools and prompt design. CCaaS, CRM, or ticketing system platforms. English for technical documentation. Assist Digital obtained the Great Place to Work certification in Italy in 2017. #ThinkDigitalThinkAssist JOIN OUR TEAM!

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Híbrido
• Hace 1d

We’re Hiring! Junior Admin/Data Analyst – Barcelona (Hybrid) Ready to take the next step in your finance career at a global organization operating in 70+ countries and recognized as a Global Top Employer 2026? NTT DATA Business Solutions, part of the NTT DATA Group, is expanding its Shared Service Center in Barcelona and we’re looking for Junior Admin/Data Analyst to join our growing team: What We’re Looking For Handling of SNOW requests received by sister companies in order to validate local business partners Run compliance and creditworthiness validation of business partners (customers and vendors) using data base webtool (D&B) Update results of the BPs validation in SNOW and CRM Global creation and maintenance of local business partners (customers and vendors) in different ERP systems: ECC ITP, S4H Public, S4H Private Future Business Partner Creation and CRM Enrichment Evaluations and control regarding the group-wide compliance policy Your Responsibilities Previous experience in the same position or similar position and general administration basic skills Ability to communicate orally and in writing in a clear manner Fluent in English and preferably Spanish Well versed in MS Office and MS SharePoint Excellent organizational and multitasking abilities Ability to work independently in an international environment and remote collaboration Ability to organize efficiently and to work with autonomy based on defined tasks For this position living in Barcelona is compulsory, it is a flexible smart working job, not a remote position. Interested? Send me your CV — let’s talk!

• Contrato indefinido
• Jornada completa
• 17.000 € - 20.000 € Bruto/año

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Barcelona
• Presencial
• Hace 2d
  (Publicada de nuevo)

FACILITY MANAGER INTERNACIONAL CON ALEMAN E INGLÉS Misión: Gestionar las incidencias correctivas, preventivas y de emergencia de los clientes, localizando a los proveedores mas adecuados (habituales o nuevos) y coordinando todo el proceso hasta la solución de la incidencia. Funciones y Responsabilidades Gestión de mantenimiento preventivo, correctivo y urgencias. Atención personalizada y fidelización de clientes, mediante el buen trato y empatía. Búsqueda, validación y fidelización de proveedores. Manejo y control de herramientas digitales de gestión y ofimática (CRM, Reporting) Evaluación de costes de proveedores y por intervenciones buscando rentabilidad adecuada. Análisis de tarifas de proveedores que vayan acorde con las tarifas pactadas por la empresa con los clientes. Preparación de presupuestos dentro del plazo normado en la empresa. Análisis de reportes de visitas, seguimiento de los técnicos para la detección de nuevas incidencias en los locales comerciales de los clientes. Objetivos Correcta aplicación de procedimientos y gestión de mantenimientos e incidencias. Planificación. Ejecución de procedimientos en las herramientas digitales. Seguimiento de proveedores. Finalización de incidencias. Revisión y entrega de reportes a clientes. Captación de proveedores. Fidelizar clientes. Requisitos mínimos: - Requisitos mínimos Formación: Ciclo formativo Grado Superior o equivalente. Experiencia: Se valorará positivamente la experiencia y conocimientos en control y gestión de obras (edificación, reformas, adecuaciones o similar) pero no es indispensable. Especialidad: - Instalación y Mantenimiento

• Contrato indefinido
• Jornada completa
• 23.000 € - 25.000 € Bruto/año