17 ofertas de customer advisory en todas las ubicaciones

• Barcelona
• 26 may

TP is looking for Customer Service and Technical Support Advisor with Spanish: Purpose of the role: We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status. We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks. Requisitos: C1 level of English and Spanish Listening and understanding capacity Empathy (Understanding others) Customer focus Problem solving and Technical learning Integrity and trust Conflict management Desirable experience Digital (User level)/ e-commerce user. Cross-Selling Up-Selling. Social Media User A plus if they have previous experiences in services in store attending consumer's on these product categories Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: 38,5 hours/week, rotating shift, from Monday to Saturday. Temporary contract of 2 months Salary: 16.363 € gross/year Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project). Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often. Excellent work environment and team building activities in a dynamic and international environment. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato indefinido
• Jornada indiferente
• 15.000 € - 18.000 € Bruto/año

• Madrid
• Híbrido
• Hace 19h
  (Publicada de nuevo)

Customer Support Advisor Hellios Information SL is a supplier information and risk management company operating in financial services sector. The company was founded to benefit major blue chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas such as modern slavery, cyber security and GDPR. Based in Madrid, Hellios Information SL was established in 2021 and is a subsidiary of Hellios Holdings, a global organisation with offices in the UK, The Netherlands and Ireland. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at http://www.hellios.com Job title: Customer Support Advisor Location: Madrid Reporting to: Regional Director – LATAM and Southern Europe Job summary: To provide excellent customer service through first line support to our customers as well as validating and managing customer data. Key responsibilities Validations Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process Validate online questionnaires with close attention to detail and with reference to standard processes and procedures Accurately log and update customer records on the status of their questionnaires Advising and processing fee payments for new and renewing customers Proficient user of validation process within our business system Identify ways in which processes and procedures can be streamlined and made more efficient Active participation in team meetings to share and communication information Consistently meet or exceed personal targets Escalate customer issues to the Project Manager Front line customer support Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status Speaking with customers with regard to their subscription fee Working consistently to ensure personal targets relating to call rates are consistently met and exceeded Key requirements Knowledge and experience Past experience in a customer service environment Working knowledge of data management and data analysis Demonstrable experience of process improvement Proven track record of working to deadlines and targets Customer contact through inbound and high volume of outbound calls Ability to adapt to the needs of a growing business Qualifications and skills Education to degree level or equivalent (preferable) Highest accuracy and attention to detail Strong organisational skills Detailed working knowledge of Excel (preferably to Intermediate level) Good knowledge of other MS Office applications Articulate with a confident telephone manner Strong communicator with good interpersonal skills Commitment to provide excellent customer service at all times Flexible in approach Fluent in Spanish, Portugese and English

• Contrato indefinido
• Jornada completa
• 25.000 € - 30.000 € Bruto/año

• Barcelona
• Híbrido
• Hace 22h
  Nueva

Werden Sie Teil unseres internationalen Teams im Tourismus!German Customer Service Advisor (m/w/d) Standort: Barcelona – Hospital Clínic Möchten Sie Ihre Deutschkenntnisse in einem internationalen Umfeld einsetzen und gleichzeitig Teil einer der bekanntesten Kreuzfahrtmarken Europas werden? Die MST Holding sucht in Zusammenarbeit mit Costa Kreuzfahrten motivierte und serviceorientierte Mitarbeitende, die unser internationales Kundenservice-Team verstärken möchten. Ihre Aufgaben Kompetente Beratung und Betreuung von Reisebüros zu den Produkten von Costa Kreuzfahrten. Bearbeitung von Buchungen, Reservierungen und Änderungen. Beantwortung von E-Mail-Anfragen sowie administrative Unterstützung. Bearbeitung und Lösung von Kundenanliegen und Reservierungsproblemen. Enge Zusammenarbeit mit Teamleitern und Trainern, um eine kontinuierliche fachliche Entwicklung sicherzustellen. Ihr Profil Deutsch auf muttersprachlichem oder nahezu muttersprachlichem Niveau. Ausgeprägte Kunden- und Serviceorientierung. Begeisterung für die Tourismus- und Kreuzfahrtbranche. Erste Erfahrung im Kundenservice oder Callcenter ist von Vorteil. Teamfähigkeit, Eigeninitiative und Verantwortungsbewusstsein. Gültige NIE sowie eine spanische Sozialversicherungsnummer. Wir bieten Ihnen Unbefristeter Arbeitsvertrag. Jahresbruttogehalt von 19.623,64 € plus attraktives variables Bonussystem. Monatliche Auszeichnung „Mitarbeiter/in des Monats“. Strukturierte Einarbeitung und kontinuierliche Weiterbildung. Moderne Büros in Barcelona (Hospital Clínic). Präsenzarbeit während der Einarbeitungsphase. Anschließend hybrides Arbeiten mit 3 Tagen Homeoffice und 2 Tagen im Büro. Rotierende Arbeitszeiten: Woche 1: 09:00–18:00 Uhr Woche 2: 11:00–20:00 Uhr Zusätzlich ein Samstag pro Monat von 08:00 bis 14:00 Uhr. Zusätzliche Benefits Exklusive Mitarbeiterrabatte auf Costa Kreuzfahrten. Möglichkeit, das Produkt im Rahmen des Smart Cruise Programms kennenzulernen. Internationale Arbeitsatmosphäre. Langfristige Entwicklungs- und Karrieremöglichkeiten innerhalb eines wachsenden Unternehmens. Werden Sie Teil unseres Teams und gestalten Sie gemeinsam mit uns unvergessliche Reiseerlebnisse. Wir freuen uns auf Ihre Bewerbung! Your Responsibilities Provide professional support and advice to travel agencies regarding Costa Cruises products and services. Manage bookings, reservations and amendments. Handle email enquiries and administrative tasks. Resolve customer issues related to reservations and travel services. Work closely with Team Leaders and Trainers to ensure continuous learning and professional development. What We Offer Permanent employment contract. Annual gross salary of €19,623.64 plus an attractive variable bonus scheme. Monthly Employee of the Month recognition programme. Structured onboarding and ongoing training. Modern offices located in Barcelona (Hospital Clínic area). Office-based during the onboarding period. After successfully completing the training period, you will move to a hybrid working model with 3 days working from home and 2 days in the office each week. Rotating shifts: Week 1: 9:00 a.m. – 6:00 p.m. Week 2: 11:00 a.m. – 8:00 p.m. One Saturday per month from 8:00 a.m. to 2:00 p.m. Additional Benefits Exclusive employee discounts on Costa Cruises. Opportunity to experience the product through the Smart Cruise Programme. International, collaborative and multicultural working environment. Long-term career development opportunities within a growing company. If you're looking to build your career in the tourism industry while working for a leading international brand, we'd love to hear from you. Apply today and become part of our international team!

• Contrato indefinido
• Jornada completa
• 19.000 € - 21.000 € Bruto/año

• Arnedo
• Híbrido
• 01 jun

Victoria Shoes es una marca española de calzado con más de un siglo de historia, reconocida por combinar diseño, comodidad y sostenibilidad. Fundada en 1915 en La Rioja, la compañía se ha consolidado como un referente internacional en el sector del calzado casual y urbano, destacando por su capacidad de innovación y su compromiso con la fabricación responsable. Actualmente, Victoria está presente en numerosos mercados y continúa creciendo gracias a un equipo dinámico, creativo y orientado a la excelencia. Con el objetivo de seguir impulsando su crecimiento y fortalecer su equipo, Victoria abre una nueva oportunidad profesional para incorporar talento comprometido y con ganas de desarrollarse dentro de una marca en constante evolución. Puesto: Customer service advisor Serás la persona responsable de acompañar a nuestros clientes durante todo su proceso de compra, asegurando una atención cercana, eficaz y resolutiva. Además, colaborarás activamente en la operativa diaria del ecommerce para garantizar el correcto funcionamiento de nuestros canales de venta online. Funciones Gestión y seguimiento de pedidos. Atención y resolución de consultas de clientes a través de diferentes canales. Gestión de incidencias, devoluciones y reclamaciones. Supervisión y control de procesos operativos diarios relacionados con el ecommerce. Coordinación con diferentes departamentos para garantizar una experiencia de cliente excelente. Identificación de oportunidades de mejora en procesos y atención al cliente. ¿Qué buscamos? Buscamos una persona organizada, dinámica y orientada a la resolución de problemas Además, valoramos: Experiencia previa en posiciones de Customer Service dentro del entorno ecommerce. Buenas habilidades de comunicación. Capacidad para gestionar múltiples tareas y prioridades de forma simultánea. Orientación al cliente, proactividad y capacidad de resolución. Atención al detalle y capacidad organizativa. Será un plus si además cuentas con: Dominio de Excel. Experiencia con Salesforce Commerce Cloud (SFCC). Conocimientos de otras plataformas ecommerce como Shopify. Facilidad para trabajar con herramientas digitales y nuevas tecnologías. Conocimiento de la experiencia de compra online y comportamiento del consumidor digital. Capacidad analítica y orientación a resultados. ¿Qué encontrarás en Victoria? Formar parte de una marca con historia, personalidad y proyección internacional. Flexibilidad Laboral: Horarios adaptables y posibilidad de teletrabajo Beneficios Adicionales Un entorno dinámico, colaborativo y en constante crecimiento. Participar activamente en la evolución de nuestro canal ecommerce. Un equipo comprometido con la excelencia y la mejora continua. Oportunidades de aprendizaje y desarrollo profesional. ¡queremos conocerte!

• Contrato indefinido
• Jornada completa
• 21.000 € - 24.000 € Bruto/año

• Barcelona
• Presencial
• Hace 3d
  (Publicada de nuevo)

Customer Service – Premium Aesthetic Clinic We are looking for several customer service profiles to join the front-office and client coordination team of a premium aesthetic medicine clinic in Barcelona. This is a client-facing role for people with excellent communication skills, and a professional attitude. Depending on experience and strengths, the position may include reception, client coordination, appointment management, beauty advisory, administrative support, or acting as an office lead responsible for coordinating daily clinic operations. Main responsibilities Welcome and assist clients in a professional and friendly way. Manage phone calls, messages, emails, and appointment requests. Coordinate appointments and clinic agendas. Support clients throughout their journey, from first contact to appointment. Follow up with potential and existing clients. Advise clients on available aesthetic treatments and services. Support the doctors and management team to ensure smooth daily operations. Help with basic administrative and office tasks. For more senior profiles: support office coordination and day-to-day clinic organisation. Available roles Receptionist / Client Coordinator Customer Service Representative Beauty Advisor Office Administrator / Clinic Coordinator Requirements Excellent spoken and written Spanish and English. Strong communication and interpersonal skills. Professional, organized, and reliable. Comfortable speaking with clients face to face, by phone, and by email. Able to work in a premium, client-focused environment. Previous experience in customer service, reception, sales, hospitality, beauty, aesthetics, healthcare, dental clinics, luxury retail, or similar sectors is valued. Catalan and/or Hungarian are highly valued. Profile we are looking for We are looking for people who are warm, clear, structured, and confident when communicating with clients. The ideal candidate enjoys helping people, understands premium service, and can stay organized in a dynamic clinic environment. We ask that candidates submit their CV in English.

• Contrato indefinido
• Jornada completa
• Salario no disponible