72 ofertas de customer success en todas las ubicaciones

• Llucmajor
• Presencial
• Hace 5d
  (Publicada de nuevo)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description At Marriott's Club Son Antem, we are looking for a Sales Executive with English and Germand and/or Italian who will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). Key Responsabilities - Provide appropriate information to all guests with accuracy, attention to detail and product knowledge. Perform sales presentation to potential owners generated through marketing programmes and self-generated leads. - To maintain and exceed minimum performance standards as established by the Sales management on a period basis. - Liaise with administration department / client to ensure payment schedules are delivered on time and meet future payment requirements. - To obtain referrals from new and existing owners. - Follow up on sales leads, self-generated or provided by Sales Management and amend accordingly to improve sales results. - Review own performance with Sales Management and amend accordingly to improve sales results. Essential Job Functions - To properly learn and execute the endorsed sales process using the counselor sales person philosophy - To maintain an attitude of customer service throughout your dealings with guests and owners. - To assist your owners when necessary with bookings, queries etc. - To commit to a personal on-going self-development programme - To establish supportive and positive interaction with other Associates - To strive for a personal sales volume 20% above your established target and to maintain a volume per guest -as dictated by Sales Management - To generate maximum amount of owner related business, through reloads and referrals. After first year a minimum of 25% total net volume is expected. - Remain current on company and industry information. - Through professional persuasion, generate qualified prospective purchasers to attend Marriott's Club Son Antem sales presentation. - Qualify clients according to the "details of participation" of any given programme. - Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour. - Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre. - Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business. Competencies, Basic Skills and Personal Charateristics - Leadership - Building Relationships - Learning and Applying Personal Expertise - Basic Competencies - Functional Job Family Competencies Requirements - Valid driver’s license and own vehicle. - Willingness to reside in Mallorca. - Availability to work from Sunday to Thursday, from 9:00 to 17:00H. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Pozuelo de Alarcón
• Híbrido
• 08 jul

As a Provider Relations Analyst, you will be part of the Network Management department, responsible for managing and developing strategic relationships with healthcare providers across the European network. You will serve as the primary point of contact for a portfolio of provider accounts, including hospitals, clinics, and specialist facilities, driving engagement, performance, and long-term partnership value. You will work closely with internal stakeholders across Network Management, Operations, Claims, Clinical, Service, and Commercial teams to ensure providers deliver an exceptional experience to Cigna members while supporting Cigna's strategic objectives. Success in this role requires a proactive, relationship-focused approach, combining account management expertise, data-driven decision making, and strong stakeholder management skills. Key Responsibilities Strategic Account Management Own and develop relationships with an assigned portfolio of healthcare providers. Act as the primary point of contact for provider accounts and build trusted partnerships with key decision-makers. Develop and execute account plans for strategic providers, identifying opportunities to improve engagement, performance, and mutual value. Conduct regular business reviews with providers to discuss performance, operational metrics, member experience, and improvement opportunities. Support the transition toward a comprehensive provider account management model, including public and private providers in strategic locations. Provider Performance Management Monitor provider performance through operational, financial, and service-related KPIs. Analyze utilization, claims, direct payment activity, turnaround times, complaint trends, and other relevant metrics. Identify performance gaps, root causes, and opportunities for service enhancement. Relationship Development & Provider Engagement Lead ongoing provider engagement activities to strengthen partnerships and increase provider satisfaction. Manage escalations, complaints, service concerns, and operational challenges, ensuring timely resolution. Maintain regular communication and governance meetings with providers. Gather and consolidate provider feedback and represent provider needs within the organization. Promote provider participation in strategic initiatives, system enhancements, and operational improvements Provider Education & Change Management Support provider onboarding and integration into the Cigna network. Educate providers on Cigna's operating model, processes, digital tools, and service expectations. Lead provider adoption of new technologies, platforms, and processes. Ensure providers remain informed about operational, contractual, and strategic changes affecting the partnership. Cross-Functional Collaboration Partner closely with Claims, Operations, Clinical, Service, Contracting, and Network teams to deliver a seamless provider experience. Coordinate internal resources to address provider needs and support strategic account objectives. Provider Visits Conduct regular provider visits and business reviews to strengthen relationships, evaluate performance, and identify opportunities for collaboration and network enhancement. YOUR PROFILE Experience External candidates: minimum 2 years of experience in Account Management, Relationship Management, Healthcare Operations, Network Management, Provider Management, or similar customer-facing roles. Experience managing strategic accounts and developing long-term business relationships is highly desirable. Healthcare, insurance, or international assistance industry experience is preferred. Languages Fluent English and German required. Additional European language(s) such as Scandinavian languages are highly desirable. Additional Requirements International mindset. Strong ownership mentality and accountability for account outcomes. Availability to travel approximately 10–20% of the time.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Sabadell
• Presencial
• 19 jun

Empresa de software en creixement i expansió, especialitzada en el desenvolupament i comercialització d’una plataforma de software de gestió empresarial (ERP) al cloud per empreses, autònoms i assessories, ubicada a Sabadell, necessita un/a TÈCNIC/A COMPTABLE - FINANCER - FISCAL Departament Customer Support / Customer Success S’integrarà inicialment al Departament d’Atenció al Client i es responsabilitzarà principalment de les següents funcions: Resoldre incidències i assessorar els clients en l’ús del software amb un enfocament pràctic en àmbits comptables, financers i fiscals aportant expertesa tècnica en aquestes àrees; Gestionar i resoldre consultes de clients a través de sistema de tickets, trucades o videoconferència; Donar suport funcional en l’ús del software, especialment en processos comptables, financers i fiscals; Analitzar incidències i proposar solucions clares i eficients; Acompanyar els clients en la correcta configuració, posta en marxa i ús de la plataforma; Detectar necessitats recurrents i proposar millores de producte o documentació; Crear i mantenir contingut d’ajuda (FAQ’s, guies, tutorials); Col·laborar amb equips de producte i tecnologia per escalar incidències complexes; i Contribuir a la millora contínua dels processos de customer service. Rebrà la formació específica necessària a càrrec de l’empresa. Possibilitat de creixement professional cap a l'àrea de Consultoria. Perfil: Coneixements sòlids en comptabilitat, fiscalitat i finances. Experiència mínima de 2 anys en assessorament comptable i fiscal a empreses i autònoms, i/o en atenció al client o suport (idealment en entorns SaaS). Imprescindible bon nivell de català i castellà, parlat i escrit. Es valorarà de forma important experiència laboral en el sector de l’assessoria o gestoria, així com formació superior (ADE, Economia, Empresarials o similar). Es valorarà també experiència en eines de CRM i atenció al client tals com Zoho, Zendesk, Hubspot, o similars, així com coneixements dels principals softwares i eines de gestió/ERP del mercat i/o altres softwares comptables o fiscals, experiència en assessoria comptable o fiscal, i coneixements d’anglès. Persona responsable, amb bona comunicació escrita i oral, amb capacitat d’anàlisi i de resolució de problemes, orientada al client i amb capacitat per treballar amb autonomia i en equip. Horari: jornada complerta flexible, preferiblement de 9 a 18’30 h. Divendres intensiu fins les 14 h. Flexibilitat per fixar la pausa del migdia i per finalitzar abans (17h.). S’incorporarà a l’empresa en un lloc de treball estable, amb bon ambient de treball, una molt bona oportunitat de desenvolupament professional i una remuneració inicial entre 27.000 i 31.000 Euros bruts anuals, a convenir personalment segons valors aportats. Possibilitat de creixement professional cap a l'àrea de Consultoria. Possibilitat d’incorporació immediata o a partir de Setembre.

• Contrato indefinido
• Jornada completa
• 27.000 € - 30.000 € Bruto/año

• Berrioplano
• Presencial
• 23 jun

En Nubapp desarrollamos Resawod y Resasports, plataformas utilizadas por cientos de centros deportivos en más de 20 países para gestionar su negocio y mejorar la experiencia de sus clientes. Buscamos una persona para incorporarse a nuestro equipo de Customer Success y convertirse en el principal punto de contacto para nuestros clientes franceses. Queremos encontrar a alguien extrovertido, cercano y con ganas de ayudar a otras personas a sacar el máximo partido de la tecnología. ¿Qué harás? Acompañar a nuevos clientes durante todo su proceso de incorporación. Realizar sesiones de formación y puesta en marcha online. Resolver dudas de clientes a través de chat, correo electrónico y teléfono. Ayudar a nuestros clientes a descubrir nuevas funcionalidades y mejores prácticas de uso. Hacer seguimiento de clientes para asegurar una correcta adopción del software. Participar en reuniones con los equipos de Producto y Desarrollo para proponer mejoras basadas en el feedback de los usuarios. Contribuir a que nuestros clientes obtengan el máximo valor posible de Resawod. ¿Qué buscamos? Francés nativo o bilingüe imprescindible. Muy buenas habilidades de comunicación oral y escrita. Persona extrovertida, empática y con facilidad para generar confianza. Capacidad de organización y autonomía. Gusto por enseñar y acompañar a otras personas. Residencia en Pamplona o alrededores. Se valorará positivamente Experiencia previa en Customer Success, formación de clientes o atención al cliente. Conocimiento del sector fitness, CrossFit o centros deportivos. Buen nivel de español e inglés. ¿Qué ofrecemos? Formar parte de una empresa tecnológica consolidada y en crecimiento. Un ambiente de trabajo cercano y dinámico. La oportunidad de tener un impacto real en la experiencia de cientos de clientes en todo el mundo.

• Contrato indefinido
• Jornada completa
• 20.000 € - 24.000 € Bruto/año

• Sevilla
• Solo teletrabajo
• Hace 6h
  Nueva

Your role as a Customer Success Retention Advisor at Booksy will give you the opportunity to support, retain and empower our community of beauty and wellbeing professionals across the United Kingdom. As part of the Customer Success team, you will act as a trusted advisor to small business owners, helping them overcome challenges and ensuring they continue to grow thanks to our platform. Working closely with your Outbound Team Leader and collaborating with the Sales, Operations and Marketing teams, you will lead the retention and reactivation process from start to finish. Your role will not be limited to handling cancellation requests; you will analyse each case in depth to diagnose underlying issues relating to payment or use of the platform. You’ll use your persuasive communication skills to offer tailored solutions, whether by providing specialist support, adjusting subscription plans or applying strategic discounts. If you’re motivated by turning difficult conversations into moments of genuine connection and shared success, you’ll find this a highly rewarding role. To ensure your success in this role, you will need… Proven, hands-on experience in customer retention/reactivation, sales or negotiation, demonstrating confidence in handling objections and offering solutions. Strong communication and persuasion skills, with an innate ability to build empathy and establish a relationship of trust quickly over the phone. A proactive, problem-solving mindset and the resilience needed to view cancellation requests as opportunities to add value. A high level of commitment and autonomy, meaning you are motivated to meet retention KPIs and manage your time effectively and independently. Technical expertise and agility with tools such as Salesforce, Zowie, Slack and Google Workspace. Native or bilingual proficiency in English, as you will be the face of Booksy and will work closely with our B2B clients in the UK. We match your hard work with a benefits package designed to support you both at work and outside it: Your health: Private medical and dental insurance (AEGON), 100% funded by the company, and fully covered, anonymous consultations with Booksy’s team of psychologists or through your medical insurance. Access to meditation, mindfulness and emotional wellbeing resources via Headspace. Comprehensive support for family life, including family planning, parenting, caring for relatives and the menopause, with access to a personal guide and a network of specialists and experts who help you find the best resources available on Cleo. Your time: 23 working days’ holiday, 14 public holidays and your birthday off. Financial flexibility: A flexible remuneration scheme to optimise your gross salary, exempt from income tax, for meal vouchers, transport, childcare or training with Betterfly/Flexoh. Booksy Benefit: A monthly allowance that increases with your length of service, redeemable within our network of partner businesses: €50 per month in credit on the Booksy app for your own beauty and wellbeing services. Development: Unlimited access to LinkedIn Learning, role-specific upskilling programmes and online English lessons with Speexx. Work tools: a computer, a mobile phone and a monthly allowance to ensure your Wi-Fi connection. Please submit your application for this role in English.

• Contrato indefinido
• Jornada completa
• Más de 18.000 €