20 ofertas de customer support platforms en todas las ubicaciones

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Heidelberg
• Presencial
• Hace 1d
  (Publicada de nuevo)

Your role -Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices. -Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro). -Configure and maintain user environments, including accounts, network access, printing, and email services. -Diagnose and resolve hardware and software issues across supported platforms. -Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction. -Track, document, and manage support requests in line with IT service management best practices. -Contribute to the continuous improvement of IT services, infrastructure and user experience.

• Contrato indefinido
• Jornada completa
• 8000 € - 8000 € Bruto/mes

• Barcelona
• Presencial
• Hace 2d

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Fashion Support Consultant on our team, you will: - Take incoming customer and from boutiques and shops calls and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Have a proficient or bilingual level of Italian and advanced level of English - Have minimum of 1-year relevant experience in fashion retail or retail - Have knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have exceptional customer-facing and customer-care skills - Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week fixed-term contract: Monday to Friday 09:00 - 18:00 - Salary 19.623 euros gross/year + up to 1.200 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." R1744963

• Contrato de duración determinada
• Jornada completa
• 19.000 € - 21.000 € Bruto/año

• Reus
• Presencial
• Hace 5d
  (Publicada de nuevo)

Customer Care & Booking Operations Agent At Ziptransfers, we are looking for a detail-oriented Customer Care & Booking Operations Agent to join our Customer Service team. This role combines customer support, booking management, provider coordination, and operational follow-up. The main goal is to ensure that every transfer service is managed accurately, efficiently, and in line with our internal procedures, providing a smooth and reliable experience for both customers and providers. Position Mission To manage the full operational cycle of transfer bookings, from the initial customer request through to the completion of the service. The role involves handling customer and provider communications, validating booking information, managing incidents, processing changes or cancellations, and ensuring that all actions are correctly recorded and aligned with established guidelines. The purpose of the position is to contribute to a reliable, consistent, and high-quality customer experience at every stage of the service. Main Responsibilities Support customers throughout the full booking journey, from the moment the reservation is made until the transfer service has been completed. Review, verify, and validate booking details to ensure accuracy and prevent operational errors. Coordinate booking confirmations with local providers, making sure that all service information is clear, complete, and aligned with the customer’s booking. Manage customer and provider communications through the available service channels, providing clear, accurate, and timely information. Monitor scheduled transfer services and identify potential issues in advance whenever possible. Handle live-service incidents, such as delays, driver or vehicle issues, last-minute changes, or customer difficulties, following internal protocols and minimizing the impact on the customer experience. Process booking modifications, cancellations, refunds, and additional charges according to established procedures. Manage post-service claims and complaints, analyzing each case and applying the appropriate solution within the assigned level of autonomy. Ensure accurate recording of all relevant information in the company’s internal systems, CRM, and operational platforms. Work closely with Customer Service and Operations teams to ensure service continuity, correct handovers, and consistent communication. Contribute to the continuous improvement of internal processes by identifying recurring issues, operational risks, or areas for improvement. Requirements Minimum of 1 year of experience in customer service, call center, customer care, booking management, or operational support roles. Previous experience in tourism, transport, mobility, hospitality, travel services, or transfer management will be positively valued. High level of English. High level of Spanish. Good command of office tools, including email, spreadsheets, and document management. Experience using CRM systems, booking platforms, ticketing tools, or internal management systems. Strong customer orientation and ability to communicate clearly and professionally. Good problem-solving skills and ability to remain calm when handling incidents. High attention to detail and accuracy when managing operational information. Organizational skills, sense of responsibility, and ability to follow established procedures. Availability to work shifts. Residence in Reus, Tarragona, or nearby area. What We Offer Join a growing company specialized in transfer service management. A stable project with development opportunities. Initial training and onboarding support. Develop experience in customer care, booking operations, provider coordination, and incident management. A dynamic operational environment where accuracy, service quality, and teamwork are key. Internal growth opportunities based on performance, commitment, and development. A collaborative team environment with direct involvement in customer experience and daily operations.

• Contrato indefinido
• Jornada completa
• 18.000 € - 20.000 € Bruto/año