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Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02
Concentrix Spain
- Barcelona
- Presencial
- 26 oct
Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role As a Customer Service Representative in our team, you will: - Handle calls through CRM agent portal - Create quotations and orders via SAP system - Expedite and communicate expected delivery times to customers - Offer basic product advice to individual customer needs (at least catalogue knowledge) - Provide first level technical assistance to help customers identify their requirements for products and services Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are bilingual or proficient in French with an advanced level of Spanish and English - Are minimum a high school graduate - Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance - Are customer oriented, have excellent communication skills and have a commercial attitude and awareness - Have a business mindset will help you engage better with your contacts Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full time 39 hours/week permanent contract: Monday to Friday from 08:00 to 17:00 - Salary: 19.623,94 euros gross/year up to 4000 euros gross/year bonus - Great office location in Barcelona - Full paid training about the company and the project you will be working on - Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” R1767027
- Contrato indefinido
- Jornada completa
- 19.000 € - 24.000 € Bruto/año
- Barcelona
- Híbrido
- 29 oct
Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Account Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry. What you will do in this role - Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate - Understand partner market and competition and evaluate reseller interest - Create partner loyalty and drive partner competencies and certification in BU products - Ensure partners are taking advantage of promotions, events & programs - Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods - Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary - Work closely with telemarketing, end user sales teams and other key resources to maximize revenue and customer/partner satisfaction - Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI - May attend country partner events for meeting key partners Concentrix is a great match if you: - Are bilingual or proficient in English - Have two years of related technical sales experience preferred - Are familiar with channel programs - Have excellent negotiation management and strong communication skills (verbal & written) including excellent telephone and presentation skills - Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize - Can demonstrate innovation and good judgment/problem-solving skills when making decisions - Can establish an individual course of action to accomplish goals while using appropriate It would be a plus if you: - Have experience in working in Channel environment, knowledge of partners and distributors What’s in it for you - Full-time 39 hours/week contract: Monday to Friday 9:00 - 18:00 - Salary 20 400 euros gross/year + up to 7 400 euros gross/year in bonus + private medical insurance - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
- Contrato indefinido
- Jornada completa
- 20.000 € - 28.000 € Bruto/año
- Barcelona
- Presencial
- 21 oct
Experience the power of a game - changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in fashion. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Fashion Support Consultant on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. - Log call details onto call management systems and provide response and resolution within SLA. - Maintain service and product knowledge and expertise associated with applications specific to individual customers. - Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. - Understand and comply with administrative duties Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in English - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution - Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office It will be a plus if you have: - Sales experience If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week, fixed term contract: Monday to Friday, from 09:00 - 18:00 - Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1773736
- Contrato de duración determinada
- Jornada completa
- 19.000 € - 20.000 € Bruto/año
- Ver ofertas
- Ver ofertas
- Ver ofertas
- Ver ofertas
- Barcelona
- 09 oct
Description Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base. Responsibilities In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement. Make outbound customer calls to promote and sell services. Detect and understand customer’s objectives and offer adapted solutions for their needs. Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability. Be responsible for increasing spend and campaign´s upselling. Create, maintain, and update a customer database with complete information. Handle a high volume of potential clients daily through phone calls. Requirements BA/BS degree (MA/MSc in Marketing or Communications preferred) OR equivalent work experience Language Skills: C2 level of English 16 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments. Can complete tasks independently with moderate supervision Has worked with CRM tools to update and retrieve customer information. Has used AI features or tools and is learning how to apply them in work. Communicates well in familiar situations and with known audiences. Likes working toward goals and contributing to team progress. Can deliver presentations and write clear messages. Maintains a positive attitude and takes initiative when confident. Works independently on familiar tasks and asks for help when needed. Understands how their work supports business goals. Can support competitor research with guidance Tries to ensure customers have a smooth and helpful experience. Specialized Skills for the UK Market: UK Market Knowledge: general understanding of the UK business landscape. Knowledge of market trends and key sectors. Familiarity with UK business practices and etiquette. UK Communication Skills: ability to communicate effectively with UK professionals. Understanding of the nuances of British business communication. Familiarity with formal and informal communication styles. UK Digital Knowledge: General knowledge of the UK digital marketing ecosystem. Understanding of digital platforms and trends in the UK. UK Legal Knowledge: Basic knowledge of UK data privacy regulations (GDPR and local regulations). Understanding of relevant business laws and regulations in the UK Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Benefits Full-time (39 hours/week) hybrid position in Barcelona with a salary of 2
- Contrato indefinido
- Jornada completa
- 21.000 € - 24.000 € Bruto/año
- Barcelona
- 09 oct
Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the UK market, targeting companies with high potential and a tech-focused environment. Responsibilities: Make outbound customer calls to promote and sell services. Create, maintain, and update a customer database with complete information. Consolidate and build the customer base. Record outbound call history and customer responses in detail. Ensure consistent customer follow-up. Monitor competitors’ products or services and develop selling strategies. Handle customer needs and inquiries. Requirements Language Skills: C2 level of English (oral and written) is essential. Experience: 16 Months previous sales experience is desirable. Ability to work independently. Comfortable working independently and managing responsibilities with occasional guidance. CRM Experience: solid CRM experience, able to navigate CRM platforms, analyze customer data, and support sales strategies. Communication Skills: proficient communication skills, comfortable sharing information, facilitating discussions, and collaborating with team members. Goal-Oriented: ability to work in a goal-oriented environment. Proactive Attitude: motivated and proactive individual. Team Collaboration: ability to work in a team. Business Acumen: proficient business acumen, comfortable with evaluating business performance and supporting decision-making processes. Customer Focus: customer-oriented. Specialized Skills for the UK Market: UK Market Knowledge: general understanding of the UK business landscape. Knowledge of market trends and key sectors. Familiarity with UK business practices and etiquette. UK Communication Skills: ability to communicate effectively with UK professionals. Understanding of the nuances of British business communication. Familiarity with formal and informal communication styles. UK Digital Knowledge: General knowledge of the UK digital marketing ecosystem. Understanding of digital platforms and trends in the UK. UK Legal Knowledge: Basic knowledge of UK data privacy regulations (GDPR and local regulations). Understanding of relevant business laws and regulations in the UK. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Benefits Full-time (39 hours/week) hybrid position in Barcelona Salary of 22.525€ gross/year + up to 3.975€ gross/year in bonus. Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Relocation package support. Private Health Insurance. Continuous skill development and certifications. Specific sales training. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Di
- Contrato indefinido
- Jornada completa
- 20.000 € - 24.000 € Bruto/año