38 ofertas de guest service en todas las ubicaciones

• Llucmajor
• Presencial
• Hace 6d
  (Publicada de nuevo)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description We are looking for a dynamic and customer-oriented Encore Marketing Executive to join our team. In this role, you will represent the Marriott Vacation Club brand, engaging with guests and generating new sales opportunities through the Encore programme, while delivering an exceptional customer experience. Key Responsibilities Promote the brand and generate new tours through the Encore programme Present vacation ownership opportunities and encourage tour bookings Identify upselling opportunities to enhance the guest experience Verify eligibility and manage booking and purchase documentation Provide follow-up and ensure customer satisfaction Answer guest inquiries about services and facilities Guest Experience & Communication Deliver a warm, personalized service to every guest Handle requests and concerns in a professional and proactive way Communicate clearly via phone, email and face-to-face Sales Focus Use effective sales techniques to maximize revenue Support tour generation and conversion activities Requirements Preferably at least 1 year of experience in sales, customer service or hospitality High school diploma or equivalent. Languages: English + German or Italian (required), Spanish (a plus). Strong communication, customer focus and sales skills. Good organizational abilities and computer literacy. What we’re looking for Positive, proactive and team-oriented attitude Strong interpersonal and influencing skills Ability to deliver high-quality service and build trust with guests Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Llucmajor
• Presencial
• Hace 5d
  (Publicada de nuevo)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description At Marriott's Club Son Antem, we are looking for a Sales Executive with English and Germand and/or Italian who will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). Key Responsabilities - Provide appropriate information to all guests with accuracy, attention to detail and product knowledge. Perform sales presentation to potential owners generated through marketing programmes and self-generated leads. - To maintain and exceed minimum performance standards as established by the Sales management on a period basis. - Liaise with administration department / client to ensure payment schedules are delivered on time and meet future payment requirements. - To obtain referrals from new and existing owners. - Follow up on sales leads, self-generated or provided by Sales Management and amend accordingly to improve sales results. - Review own performance with Sales Management and amend accordingly to improve sales results. Essential Job Functions - To properly learn and execute the endorsed sales process using the counselor sales person philosophy - To maintain an attitude of customer service throughout your dealings with guests and owners. - To assist your owners when necessary with bookings, queries etc. - To commit to a personal on-going self-development programme - To establish supportive and positive interaction with other Associates - To strive for a personal sales volume 20% above your established target and to maintain a volume per guest -as dictated by Sales Management - To generate maximum amount of owner related business, through reloads and referrals. After first year a minimum of 25% total net volume is expected. - Remain current on company and industry information. - Through professional persuasion, generate qualified prospective purchasers to attend Marriott's Club Son Antem sales presentation. - Qualify clients according to the "details of participation" of any given programme. - Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour. - Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre. - Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business. Competencies, Basic Skills and Personal Charateristics - Leadership - Building Relationships - Learning and Applying Personal Expertise - Basic Competencies - Functional Job Family Competencies Requirements - Valid driver’s license and own vehicle. - Willingness to reside in Mallorca. - Availability to work from Sunday to Thursday, from 9:00 to 17:00H. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Sóller
• Presencial
• Hace 1d

About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment. About the Role: An opportunity has arisen for a Driver position to join our Guest Services Department in Jumeirah Mallorca. The main duties and responsibilities of this role are: - Provide safe, comfortable, and punctual transportation for hotel guests and employees, ensuring a professional and luxury experience at all times. - Welcome guests warmly upon arrival and assist them with transportation to and from the airport, hotel facilities, or requested destinations around Mallorca. - Maintain the hotel vehicles in excellent condition, ensuring cleanliness, safety, and presentation standards are consistently met. - Offer personalized, discreet, and courteous service while sharing useful local information and recommendations when appropriate. - Coordinate efficiently with Reception, Concierge, and other departments to ensure smooth guest arrivals, departures, and transportation schedules. Requisitos: About you: - Previous experience as a Driver or Chauffeur, preferably in a luxury hotel or hospitality environment. - Valid driving license with a clean driving record and good knowledge of Mallorca's roads and destinations. - Excellent communication and interpersonal skills with a professional and guest-oriented attitude. - Reliable, punctual, and detail-oriented, with the ability to work independently and as part of a team. - Good level of English required; additional languages are considered an advantage.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Adeje
• Presencial
• Hace 1d

¡Forma parte del equipo de Inclusive Collection by Hyatt y ayúdanos a convertir los sueños de vacaciones en recuerdos para toda la vida! Sé parte de algo más grande. Marca la diferencia en la vida de quienes te rodean. Únete a una familia que valora el respeto, la integridad, la humildad, la empatía, la creatividad y la diversión. En Inclusive Collection by Hyatt, la diversidad y la equidad están en el centro de nuestro propósito: cuidar a las personas para que puedan dar lo mejor de sí mismas. ¿Te apasiona el trato con las personas y te encanta crear experiencias memorables? En nuestro Hotel 4* Hyatt Ziva Jardín Tropical Tenerife, buscamos incorporar a alguien como tú para formar parte del equipo de Guest Service. Tus funciones principales serán: - Hacer de nexo entre los huéspedes y los distintos departamentos del hotel para coordinar peticiones especiales. - Escuchar y resolver cualquier incidencia, asegurándote de que se gestione con rapidez y empatía. - Informar al resto del equipo sobre huéspedes VIP o situaciones relevantes que requieran atención especial. - Promover nuestros servicios y productos extra, siempre desde una actitud cercana y profesional. - Transmitir una imagen positiva y acogedora, generando vínculos de confianza y fidelidad con nuestros clientes. Se ofrece - Contrato de sustitución. - Progresión dentro de la compañía, con amplias oportunidades de crecimiento tanto a nivel nacional como internacional. - Acceso a oportunidades de formación a distancia y presenciales para desarrollar tus habilidades de manera flexible y práctica. - Disfruta de descuentos especiales en hoteles de la cadena Hyatt en todo el mundo, así como en una variedad de servicios y productos, incluyendo seguros de salud, viajes, entretenimiento y más. - Únete a nuestro exclusivo universo de cuidado, #WorldofCare, donde tu bienestar y desarrollo son nuestra prioridad. ¡Aplica y descubre nuestro #WorldofCare!

• Contrato de duración determinada
• Jornada completa
• Salario no disponible

• Palma de Mallorca
• Presencial
• Hace 2d

En Gran Meliá Victoria, hotel emblemático de la marca de lujo de Meliá Hotels International, buscamos incorporar un/a Guest Service Line apasionado/a por la atención al cliente y la creación de experiencias memorables para nuestros huéspedes. Misión: Atender y gestionar llamadas internas y externas de huéspedes. Coordinar solicitudes con los diferentes departamentos del hotel (Recepción, Housekeeping, Room Service, Mantenimiento, Guest Experience, etc.). Realizar seguimiento de incidencias y asegurar su resolución en tiempo y forma. Proporcionar información sobre los servicios del hotel y recomendaciones del destino. Gestionar peticiones especiales y anticiparse a las necesidades de los huéspedes. Registrar y actualizar información en los sistemas operativos del hotel. Garantizar el cumplimiento de los estándares de calidad y servicio de Gran Meliá. Contribuir a la consecución de los objetivos de satisfacción del cliente. Requisitos: Formación en Turismo, Hostelería o áreas afines (valorable). Experiencia previa en posiciones de atención al cliente, recepción hotelera o Guest Service, preferiblemente en hoteles de lujo. Nivel alto de español e inglés (imprescindible). Se valorarán otros idiomas, especialmente alemán o francés. Excelente capacidad de comunicación y orientación al cliente. Habilidades organizativas y de gestión multitarea. Conocimiento de herramientas informáticas y sistemas de gestión hotelera (PMS). Capacidad para trabajar en equipo y bajo presión.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible