15 ofertas de guest services en todas las ubicaciones

• Llucmajor
• Presencial
• Hace 4d
  (Publicada de nuevo)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description We are looking for a dynamic and customer-oriented Encore Marketing Executive to join our team. In this role, you will represent the Marriott Vacation Club brand, engaging with guests and generating new sales opportunities through the Encore programme, while delivering an exceptional customer experience. Key Responsibilities Promote the brand and generate new tours through the Encore programme Present vacation ownership opportunities and encourage tour bookings Identify upselling opportunities to enhance the guest experience Verify eligibility and manage booking and purchase documentation Provide follow-up and ensure customer satisfaction Answer guest inquiries about services and facilities Guest Experience & Communication Deliver a warm, personalized service to every guest Handle requests and concerns in a professional and proactive way Communicate clearly via phone, email and face-to-face Sales Focus Use effective sales techniques to maximize revenue Support tour generation and conversion activities Requirements Preferably at least 1 year of experience in sales, customer service or hospitality High school diploma or equivalent. Languages: English + German or Italian (required), Spanish (a plus). Strong communication, customer focus and sales skills. Good organizational abilities and computer literacy. What we’re looking for Positive, proactive and team-oriented attitude Strong interpersonal and influencing skills Ability to deliver high-quality service and build trust with guests Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Sóller
• Presencial
• Hace 6d

About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment. About the Role: An opportunity has arisen for a Driver position to join our Guest Services Department in Jumeirah Mallorca. The main duties and responsibilities of this role are: - Provide safe, comfortable, and punctual transportation for hotel guests and employees, ensuring a professional and luxury experience at all times. - Welcome guests warmly upon arrival and assist them with transportation to and from the airport, hotel facilities, or requested destinations around Mallorca. - Maintain the hotel vehicles in excellent condition, ensuring cleanliness, safety, and presentation standards are consistently met. - Offer personalized, discreet, and courteous service while sharing useful local information and recommendations when appropriate. - Coordinate efficiently with Reception, Concierge, and other departments to ensure smooth guest arrivals, departures, and transportation schedules. Requisitos: About you: - Previous experience as a Driver or Chauffeur, preferably in a luxury hotel or hospitality environment. - Valid driving license with a clean driving record and good knowledge of Mallorca's roads and destinations. - Excellent communication and interpersonal skills with a professional and guest-oriented attitude. - Reliable, punctual, and detail-oriented, with the ability to work independently and as part of a team. - Good level of English required; additional languages are considered an advantage.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Sóller
• Presencial
• Hace 10h
  Nueva

About Jumeirah & the Hotel: For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists. About the Role: An opportunity has arisen for a Guest Service - Telephone Operator position to join our Rooms Department at Jumeirah Mallorca. The main duties and responsibilities of this role are: - Handles internal and external calls with professionalism and efficiency, following brand standards. - Keeps phone lists and relevant information on hotel products, services, and events up to date. - Ensures guest information confidentiality in management systems (PMS, Reservations, Guest Requests). - Maintains clear communication with colleagues and other departments to optimize operations and guest satisfaction. - Supports the Front Office team with tasks related to the guest experience. About the Benefits: - Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement. - Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team. - Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide. - Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties. - Benefit from complimentary cleaning of employee uniforms and work attire. - Enjoy complimentary meals during your shifts. Requisitos: About You: The ideal candidate for this position will have the following experience and qualifications: Qualification & Experience: - High school diploma or equivalent required. - Previous experience in the 5-star hospitality market preferred. - Familiarity with hotel management systems such as Opera PMS desirable. Skills & Competencies: - High level of written and verbal proficiency in English and Spanish; knowledge of an additional language is a plus. - Strong computer skills, including proficiency in Microsoft Office. - Excellent communication, organizational, and presentation skills. - Professional, courteous, and guest-oriented approach. - Ability to handle multiple tasks efficiently while maintaining a high level of accuracy. - Adaptability and a proactive attitude in providing exceptional service.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Calonge
• Presencial
• Hace 1d

En Sènia somos el grupo de campings familiar más grande de España, con más de 50 años creando experiencias turísticas únicas. Buscamos una persona para el puesto de Guest Service, con energía, actitud positiva, vocación de servicio y ganas de trabajar en un entorno dinámico y turístico, para unirse a nuestros equipos y garantizar que cada huésped disfrute de la mejor experiencia posible durante su estancia. Funciones: Atención personalizada al huésped. Atención de consultas presenciales, WhatsApp y correo electrónico. Información sobre los servicios, actividades e instalaciones del camping. Seguimiento de los huéspedes durante su estancia. Contacto y seguimiento de clientes que hayan manifestado alguna incidencia. Gestión y seguimiento de incidencias, coordinando con los diferentes departamentos. Mantener informado al cliente y verificar personalmente que la incidencia queda completamente solucionada. Elaboración de partes de seguimiento y comunicación constante con los diferentes departamentos. Revisión de opiniones recibidas durante la estancia y contacto con clientes insatisfechos para intentar resolver cualquier problema antes de su salida. Redacción de respuestas públicas y fomento natural de valoraciones positivas. Atención proactiva a los huéspedes, recorriendo el camping y detectando posibles necesidades o problemas antes de que aparezcan. Creación de experiencias positivas y pequeños detalles que mejoren la estancia del cliente. Qué buscamos: Experiencia previa en atención al cliente, turismo, hostelería o puestos similares. Persona cercana, amable y profesional, con vocación de servicio. Excelente capacidad de comunicación oral y escrita. Buena capacidad de redacción y excelente ortografía. Empatía y capacidad para adaptarse a diferentes tipos de clientes y situaciones. Persona resolutiva, organizada y proactiva. Capacidad para gestionar varias tareas e incidencias simultáneamente. Iniciativa y autonomía en el trabajo. Capacidad para mantener la calma y gestionar situaciones delicadas. Actitud positiva, paciencia, flexibilidad y ganas de ayudar. Dominio de herramientas informáticas. Carnet de conducir. Disponibilidad para trabajar fines de semana y festivos. Idiomas imprescindibles: castellano,catalán, inglés y francés. (Se valorará altres idiomas). Horarios: Horarios rotativos según planificación semanal. Disponibilidad para trabajar fines de semana y festivos. Ofrecemos: Contrato de temporada con posibles de todo el año. Buen ambiente de trabajo. Formación interna para crecer dentro del grupo. La oportunidad de formar parte de un equipo orientado a ofrecer experiencias memorables a nuestros huéspedes.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Adeje
• Presencial
• Hace 6d

¡Forma parte del equipo de Inclusive Collection by Hyatt y ayúdanos a convertir los sueños de vacaciones en recuerdos para toda la vida! Sé parte de algo más grande. Marca la diferencia en la vida de quienes te rodean. Únete a una familia que valora el respeto, la integridad, la humildad, la empatía, la creatividad y la diversión. En Inclusive Collection by Hyatt, la diversidad y la equidad están en el centro de nuestro propósito: cuidar a las personas para que puedan dar lo mejor de sí mismas. ¿Te apasiona el trato con las personas y te encanta crear experiencias memorables? En nuestro Hotel 4* Hyatt Ziva Jardín Tropical Tenerife, buscamos incorporar a alguien como tú para formar parte del equipo de Guest Service. Tus funciones principales serán: - Hacer de nexo entre los huéspedes y los distintos departamentos del hotel para coordinar peticiones especiales. - Escuchar y resolver cualquier incidencia, asegurándote de que se gestione con rapidez y empatía. - Informar al resto del equipo sobre huéspedes VIP o situaciones relevantes que requieran atención especial. - Promover nuestros servicios y productos extra, siempre desde una actitud cercana y profesional. - Transmitir una imagen positiva y acogedora, generando vínculos de confianza y fidelidad con nuestros clientes. Se ofrece - Contrato de sustitución. - Progresión dentro de la compañía, con amplias oportunidades de crecimiento tanto a nivel nacional como internacional. - Acceso a oportunidades de formación a distancia y presenciales para desarrollar tus habilidades de manera flexible y práctica. - Disfruta de descuentos especiales en hoteles de la cadena Hyatt en todo el mundo, así como en una variedad de servicios y productos, incluyendo seguros de salud, viajes, entretenimiento y más. - Únete a nuestro exclusivo universo de cuidado, #WorldofCare, donde tu bienestar y desarrollo son nuestra prioridad. ¡Aplica y descubre nuestro #WorldofCare!

• Contrato de duración determinada
• Jornada completa
• Salario no disponible