9 ofertas de service assurance en todas las ubicaciones

• Malaga
• Hace 3d
  (Publicada de nuevo)

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people. Our people solutions cover the entire employee journey - from getting people paid to attracting, rewarding and developing talent. We are expanding our SAP Managed Payroll Services team and looking for HR Operations Administrator who want to make an impact and grow in an international, professional and people-focused environment. About the role: As the HR Operations Administrator, you will be a key contributor the HR operations BPO services for our SAP Solutions MPS (Managed Payroll Services) team. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will also orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. This role also involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards. You will support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs. Which tasks can you expect? -Process HR service cases and provide appropriate resolutions. -Collaborate with HR Operations Specialists and Senior Specialists when needed. -Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment. -Process Document management where client self-service is not possible. -Process client invoice reconciliations from multiple third parties and local governance. -Support the change order management process for internal applications and where applicable liaise with third parties for third party change order management. -Participate in testing and validation as required for small system updates and simple configuration changes (e.g. new wage types). -Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations. -Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes. -Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary. -Adhere to service level agreements and deadlines for payroll processing. -Communicate with external parties, such as tax authorities and benefit providers, when necessary. -Provide support, guidance, and training to HR Operations Associates, ensuring best practices and compliance with local regulations. -Process Year End activities

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Pamplona/Iruña
• Presencial
• 02 jun

Join MOBIS Spain Electrified Powertrain – Driving the Future of EV Batteries Innovation! Are you passionate about shaping the next generation of electric vehicles? At MOBIS Spain Electrified Powertrain S.L., we're at the forefront of EV battery assembly innovation. As a cutting-edge subsidiary of Hyundai Mobis, our Pamplona-based team ensures the safe, efficient, and high-performance operations. If you're eager to join a dynamic, international team driving major advancements in electrified powertrain technology, this is your invitation. Collaborate with top-tier professionals, engage in smart manufacturing, and play a crucial role in accelerating the electric revolution. Quality Assurance Specialist (QA) RESPONSABILITIES 1. Quality Assurance and Customer Requirements Ensure compliance with specific customer requirements, applicable regulations, and automotive industry standards. Act as the QA representative towards the customer for quality-related topics, deviations, claims, and notifications. Support customer audits, assessments, and quality review meetings. 2. Field Claims Management and Market Quality Manage and analyze customer field claims. Receive and evaluate quality incidents detected at vehicle assembly plants or in the market. Coordinate with customers, service organizations, and local entities for the technical review of claims. 3. Field Return Parts Analysis Perform analysis of returned field parts. Conduct visual, functional, and data analysis. Identify root causes from the perspective of: Process, component, design Carry out traceability-based analysis (lot, serial number, production history). 4. 8D Reports Management Prepare and manage 8D reports. Prepare and submit 8D reports to Volkswagen for field claims. Clearly define root causes and corrective and preventive actions (CAPA). Ensure compliance with customer-required deadlines and formats. 5. FAP (Failure Elimination Process) Support and Execution Actively participate in customer-required FAP processes for failures detected in vehicles in the field. 6. Chargeback and Cost Responsibility Support Provide technical support in responsibility analysis related to field claims. Prepare technical evidence for chargeback evaluation. Coordinate with internal departments (QA, Production, Purchasing) and Quality HQ. 7. Recurrence Prevention and System Improvement Implement actions to prevent recurrence based on field claims data. Horizontally deploy lessons learned to similar projects and products. REQUIREMENTS Minimum of 3 years of experience in quality management or related areas. Experience in customer quality support for components in sectors such as automotive, electronics, machinery, or semiconductors (preferred). Solid knowledge of Quality Management Systems (ISO 9001, IATF 16949) and experience with VDA 6.3 audits. Strong command of problem-solving methodologies (8D, 5 Whys, FMEA, SPC, among others). English level B2 minimum; knowledge of German is a plus. Knowledge of adhesives, welding, and battery systems is desirable. We are an Equal Opportunity Employer. At MOBIS Spain Electrified Powertrain, we celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected characteristic. Every qualified applicant will receive equal consideration for employment.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• 02 jul

QUI NOUS SOMMES Konecta est un acteur leader du Customer Management et BPO présent dans 26 pays à travers 4 continents et fort de plus de 120 000 collaborateurs passionnés. Notre approche sectorielle nous permet d'appréhender les spécificités de chaque industrie et cerner au plus près les besoins de nos clients. Nous concevons des solutions de bout en bout couvrant l'ensemble des Customer Business Processes (acquisition, fidélisation, service client, assistance technique et recouvrement) avec le souci permanent de s'inscrire dans un modèle durable. Nos solutions sont bâties sur un portefeuille de services qui intègre aussi bien des services de conseil et d'optimisation de processus que des solutions digitales et technologiques de premier plan. Konecta est basée à Madrid et réalise un chiffre d'affaires global de 2 milliards d'euros. Nous comptons parmi nos 500 clients des acteurs majeurs de secteurs clés comme les télécommunications, l'énergie, les services financiers, la mobilité et l'e-commerce. MISSION DU POSTE Nous recherchons un(e) conseiller client pour rejoindre notre équipe de atention à la clientèle dans un service de back office. Vous serez en charge de la gestion et de la résolution de réclamations des clients. Vous collaborerez étroitement avec les équipes internes et les differents acteurs impliqués afin d'apporter des solutions efficaces, tout en garantissant un service client de haute qualité et une expérience client optimale. Date de prise de poste : ASAP Lieu de travail : La Barceloneta (Barcelona) Contrat à durée indeterminée Poste à temps plein : 39 h/semaine Du lundi au vendredi Horaires: entre 9h00 et 18h00 RESPONSABILITÉS Résoudre des réclamations clients complexes de manière professionnelle, par téléphone et par e-mail. Enquêter sur les problématiques rencontrées en collaboration avec les partenaires distributeurs afin de garantir des solutions efficaces et appropriées. Tenir à jour des dossiers CRM précis et collaborer avec les équipes internes ainsi qu'avec le service front office. Fournir un service de première classe, en veillant à ce que chaque réclamation soit correctement traitée et en contribuant à dépasser continuellement les attentes des clients. COMPÉTENCES REQUISES Pas d'expérience préalable requise: Une formation en début de prise de poste vous permettra d'être opérationnel même si vous n'avez jamais travaillé comme conseiller client auparavant. Excellent niveau de Français requis à l'oral comme à l'écrit. Des tests seront effectués au cours du processus de sélection afin de vérifier vos compétences linguistiques. Excellentes aptitudes en communication, en résolution de problèmes et en empathie, afin de garantir la satisfaction de chaque client. Capacité à rester professionnel(le) dans des situations exigeantes, tout en conservant une attitude proactive et positive. Bonne maîtrise de l'outil informatique CE QUE NOUS OFFRONS Une formation complète à la prise de poste et des formations régulières pour accompagner votre évolution professionnelle Emplacement de bureau exceptionnel, offrant un environnement de travail unique avec une vue imprenable sur la mer. (PAS DE TELETRAVAIL) Avantages attractifs : accès à un portail de réductions sur un large éventail d'expériences, ainsi qu'une réduction sur une assurance santé privée. Fort potentiel d'évolution et de progression de carrière au sein de notre organisation. Nous sommes une entreprise engagée en faveur de l'égalité des chances entre les femmes et les hommes, et nous misons fermement sur l'équité dans tous nos postes.

• Contrato indefinido
• Jornada completa
• 18.000 € - 21.000 € Bruto/año

• Málaga
• Híbrido
• 12 may

The opportunity As a member of our team in GDS office in Malaga, Spain, you'll have the opportunity to extend your knowledge and experience by working on interesting projects using cutting-edge data and analytics technologies. You will support financial services clients in improving decision-making processes, optimizing financial performance, and driving digital transformation through data-driven insights. __ Your key responsibilities We are looking to integrate an Intern within the Financial Services Consulting practice in GDS Spain to support projects in Data & Analytics applied to Finance. Key responsibilities include: · Support the analysis of financial data to identify trends, patterns, and actionable insights for business decision-making. · Assist in the design, development, and maintenance of dashboards and reporting solutions using BI tools (e.g. Power BI, Tableau). · Contribute to data preparation, cleansing, and transformation processes to ensure data quality and reliability. · Support financial planning, forecasting, and performance management processes through data analysis. · Collaborate in the implementation of data-driven solutions for finance transformation initiatives. · Assist in automation of financial reporting processes using tools such as Excel, Power Query, or Python. · Provide functional support in the design and deployment of finance-related analytics tools and data models. Skills and attributes for success · Strong analytical and problem-solving skills · Good communication skills, especially when interacting with clients and stakeholders · Ability to work both independently and collaboratively within multidisciplinary teams · Attention to detail and commitment to delivering high-quality outputs · Interest in data, technology, and finance __ To qualify for the role, you must have · Bachelor's Degree in Economics, Finance, Business Administration, Engineering, Data Analytics or similar · High level of English / Francés ____ Ideally, you'll also have · Basic knowledge of data analysis tools (Excel, Power BI, SQL, Python or similar) · Understanding of financial concepts (e.g. P&L, balance sheet, KPIs, forecasting) · Previous internship or academic experience in finance, consulting, or data analytics ____ What we look for · Teamwork and collaboration skills · Strong communication and innovation mindset · Proactivity and willingness to learn · Critical thinking and analytical capability · Ability to identify solutions and drive results ___ What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations worldwide and collaborate with EY teams across all service lines, geographies, and sectors. In GDS, you will work on exciting and impactful projects with leading global clients. We offer: · Continuous learning: Develop the mindset and skills to navigate future challenges · Success as defined by you: Tools and flexibility to make a meaningful impact · Transformative leadership: Coaching and development to grow your career · Diverse and inclusive culture: An environment where your voice matters __ About EY EY ' Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society while building trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide services across assurance, consulting, strategy, tax, and transactions, helping organizations grow, transform, and operation.

• Contrato otros contratos
• Jornada parcial - mañana
• Salario no disponible

• Barcelona
• Híbrido
• Hace 14h
  (Publicada de nuevo)

En ARESTES, somos una empresa consultora especializada en ofrecer soluciones tecnológicas innovadoras a nuestros clientes, ayudándoles a mejorar sus procesos y a optimizar sus recursos. Nuestro compromiso con la excelencia nos posiciona como un referente en el sector, y estamos en búsqueda de talento apasionado que desee unirse a nuestro equipo o al de nuestros clientes. Buscamos incorporar un/a Service Assurance Engineer para formar parte de un equipo internacional responsable de garantizar la disponibilidad, estabilidad y rendimiento de servicios tecnológicos críticos, trabajando en un entorno 24x7. ¿Cuál será tu misión? Serás responsable de la monitorización continua de los servicios, la resolución de incidencias de nivel L1 y L2 y la coordinación con equipos especializados cuando sea necesaria una escalada, asegurando en todo momento el cumplimiento de los SLA y la continuidad del servicio. Tus principales funciones serán: - Monitorizar servicios e infraestructuras mediante herramientas de monitorización y alertado. - Detectar incidencias, degradaciones de servicio o comportamientos anómalos. - Realizar análisis inicial, diagnóstico y resolución de incidencias L1 y L2. - Coordinar la gestión de incidentes con equipos técnicos especializados y proveedores. - Participar en la gestión de incidencias críticas (Major Incidents). - Ejecutar cambios estándar y tareas operativas planificadas. - Realizar comprobaciones preventivas, validaciones de servicio y actividades de mantenimiento. - Mantener actualizada toda la documentación e información en las herramientas ITSM. - Elaborar informes de incidencias y participar en iniciativas de mejora continua. - Colaborar con equipos de Infraestructura, Cloud, Redes, Seguridad y Service Delivery. Se ofrece - Contratación estable. - Proyecto internacional con tecnologías y servicios críticos. - Modalidad híbrida de trabajo en Barcelona. - Formación continua y posibilidades de crecimiento profesional. - Entorno dinámico, colaborativo y orientado a la excelencia operativa.

• Contrato indefinido
• Jornada completa
• 28.000 € - 33.000 € Bruto/año