7 ofertas de ticketing systems en todas las ubicaciones

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Madrid
• Híbrido
• Hace 4d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Lliçà d'Amunt
• Presencial
• Hace 2d
  (Publicada de nuevo)

Your Mission As our On-Site Infrastructure Engineer in Barcelona, you will be the backbone of BIKE24's Spanish warehouse operations. You ensure a reliable, secure, and scalable IT infrastructure that keeps our logistics running smoothly every day — and you are the first go-to person connecting the warehouse floor to our central IT organisation. You will be on-site at the Barcelona warehouse for at least 3 days per week, with increased presence required during critical operational situations or incidents. Working hand-in-hand with our IT Team in Dresden, your goal is to build and maintain a solid IT infrastructure foundation that guarantees stable, uninterrupted warehouse operations at BIKE24. YOUR NEW CHALLENGES On-Site Warehouse IT Be physically present at the Barcelona warehouse at least 3 days per week to directly support warehouse operations and staff; increase on-site time during incidents or emergencies Act as the primary IT point of contact for all warehouse staff and operational teams in Barcelona Ensure stable, performant IT systems and network connectivity for day-to-day warehouse and logistics operations Proactively monitor on-site infrastructure health and resolve issues before they impact operations Coordinate hardware provisioning, setup, and lifecycle management for warehouse endpoints and network equipment IT Organisation Interface & Collaboration Serve as the primary IT liaison between the Barcelona warehouse and BIKE24's central IT organisation Collaborate closely and on a daily basis with the IT Team in Dresden to ensure aligned solutions and consistent service delivery Escalate, coordinate and communicate infrastructure issues effectively to the central team, ensuring fast resolution and transparent status updates Contribute to cross-location IT initiatives and ensure Barcelona warehouse requirements are well represented in IT roadmap discussions Infrastructure Engineering Develop and maintain on-premises infrastructure solutions following established best practices Design, implement and operate modular server-based systems to meet the evolving demands of the warehouse environment Ensure BIKE24's data management systems operate efficiently and scale with increasing operational requirements Identify, analyse and resolve infrastructure vulnerabilities and application delivery issues Advise and support other teams on infrastructure topics and provide recommendations based on business needs Recommend and implement improvements to continuously advance the infrastructure platform WHAT YOU BRING Technical Skills Professional experience in IT systems administration, backed by a degree in computer science, a vocational qualification as IT specialist in system integration / IT system administrator, or comparable training Strong knowledge of Windows and Linux client & server administration; experience with Microsoft Entra and Microsoft 365 Practical experience with Infrastructure as Code (e.g. Ansible) and a solid understanding of on-premises security solutions Experience administering database systems such as Oracle or SQL Server Familiarity with monitoring tools (Grafana, Kibana, Icinga or similar) and version control with Git / GitHub Solid understanding of current networking technologies: VLAN, DHCP, DNS, NFS, etc. Personal Qualities Strong communication and interpersonal skills — you are the face of IT at the warehouse and need to build trust quickly Proactive and solution-oriented mindset; you thrive under pressure and act decisively in incident situations Structured, reliable working style with a high degree of personal responsibility Team player who enjoys collaborating across locations and cultures Fluent English (written and spoken); Spanish is a strong plus; German is an advantage Willingness and flexibility to increase on-site presence during critical situations or incidents

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Reus
• Presencial
• Hace 5d
  (Publicada de nuevo)

Customer Care & Booking Operations Agent At Ziptransfers, we are looking for a detail-oriented Customer Care & Booking Operations Agent to join our Customer Service team. This role combines customer support, booking management, provider coordination, and operational follow-up. The main goal is to ensure that every transfer service is managed accurately, efficiently, and in line with our internal procedures, providing a smooth and reliable experience for both customers and providers. Position Mission To manage the full operational cycle of transfer bookings, from the initial customer request through to the completion of the service. The role involves handling customer and provider communications, validating booking information, managing incidents, processing changes or cancellations, and ensuring that all actions are correctly recorded and aligned with established guidelines. The purpose of the position is to contribute to a reliable, consistent, and high-quality customer experience at every stage of the service. Main Responsibilities Support customers throughout the full booking journey, from the moment the reservation is made until the transfer service has been completed. Review, verify, and validate booking details to ensure accuracy and prevent operational errors. Coordinate booking confirmations with local providers, making sure that all service information is clear, complete, and aligned with the customer’s booking. Manage customer and provider communications through the available service channels, providing clear, accurate, and timely information. Monitor scheduled transfer services and identify potential issues in advance whenever possible. Handle live-service incidents, such as delays, driver or vehicle issues, last-minute changes, or customer difficulties, following internal protocols and minimizing the impact on the customer experience. Process booking modifications, cancellations, refunds, and additional charges according to established procedures. Manage post-service claims and complaints, analyzing each case and applying the appropriate solution within the assigned level of autonomy. Ensure accurate recording of all relevant information in the company’s internal systems, CRM, and operational platforms. Work closely with Customer Service and Operations teams to ensure service continuity, correct handovers, and consistent communication. Contribute to the continuous improvement of internal processes by identifying recurring issues, operational risks, or areas for improvement. Requirements Minimum of 1 year of experience in customer service, call center, customer care, booking management, or operational support roles. Previous experience in tourism, transport, mobility, hospitality, travel services, or transfer management will be positively valued. High level of English. High level of Spanish. Good command of office tools, including email, spreadsheets, and document management. Experience using CRM systems, booking platforms, ticketing tools, or internal management systems. Strong customer orientation and ability to communicate clearly and professionally. Good problem-solving skills and ability to remain calm when handling incidents. High attention to detail and accuracy when managing operational information. Organizational skills, sense of responsibility, and ability to follow established procedures. Availability to work shifts. Residence in Reus, Tarragona, or nearby area. What We Offer Join a growing company specialized in transfer service management. A stable project with development opportunities. Initial training and onboarding support. Develop experience in customer care, booking operations, provider coordination, and incident management. A dynamic operational environment where accuracy, service quality, and teamwork are key. Internal growth opportunities based on performance, commitment, and development. A collaborative team environment with direct involvement in customer experience and daily operations.

• Contrato indefinido
• Jornada completa
• 18.000 € - 20.000 € Bruto/año

• Las Rozas de Madrid
• Presencial
• Hace 5d
  (Publicada de nuevo)

JOB OBJECTIVE We are looking for an IT Support to join our European support team, responsible for providing assistance to business operations at Hertz's headquarters and branches in Spain. The main mission of the position will be to ensure the maintenance and continuous improvement of service level agreements, minimizing problems related to the daily provision of technological services. This position is one of the main points of contact for Operations, providing support to the Field Team and the various operational areas in location-related activities (opening new offices, relocations, changes and closures), as well as support to the headquarters in Spain. The selected person will work with both existing and newly implemented technologies and developments, aligned with Hertz's global business and technology strategy, contributing to adding value and improving the experience of our internal users. BUSINESS IMPACT This position has a direct impact on the performance of Hertz's operations, contributing to ensuring the continuity of technological services, optimizing the customer experience, and supporting the achievement of the company's operational and financial objectives. WHAT WILL YOU DO? Technical support Provide operational support for technology services at Hertz's headquarters and branches. Provide support for technological installations, including openings, closings, relocations and changes of location. Problem analysis and solving Resolve issues related to access, computer equipment, connectivity, and technological services. Collaborate with global IT teams to resolve complex incidents. Customer service To offer a high-quality support experience through clear and effective communication. Manage complex situations with a customer-oriented approach. Explain incidents and solutions to users with different levels of technical knowledge. Maintain strong relationships with users, colleagues, suppliers, and other business areas. Supplier management and continuous improvement Track IT activities and operating costs. Coordinate the relationship with technology providers. Ensure compliance with corporate and data protection policies. Identify opportunities for improvement and promote good practices within the technological area. EXPERIENCE AND QUALIFICATIONS Requirements ·Fluency in Spanish & English. ·Experience as a Support analyst working in an International enterprise IT infrastructure support and service delivery environment. Student, Colleage Graduate or experience in the work place. ·Ability to resolve IT issues in a large-scale organization with global IT resolver groups ·Strong communication skills both written and oral ·Experience working with Telecoms, Network & Hardware deployments using VDI Desktop with Microsoft Windows 10 & 11 operating systems ·Knowledge/experience of third-party suppliers, vendor management and Airport Authority. ·Experience of implementation and support of IT services in multiple locations, on-site & remotely. ·Working with desktop security products and knowledge of Bit-Locker & Zscaler security systems ·Familiarity with ITIL processes, desktop support processes and ServiceNow incident and workflow management system ·Good working knowledge of TCP/IP networking protocols, SDWAN & Meraki Technology, IP Telephony

• Contrato de duración determinada
• Jornada completa
• Salario no disponible