Swedish, Automotive Customer Support Agent (Hybrid)

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company.

SCOPE:

Responsible for processing a high volume of incoming customer- and service-related tasks with high speed and accuracy. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling.

RESPONSIBILITIES:

• Enter and update customer, contract, invoice, and service data quickly and accurately in various systems (ERP, CRM, client portals, internal tools).

• Work simultaneously with multiple systems to complete incoming tasks efficiently.

• Process requests coming from different channels (e-mail, workflow tasks, portals, internal departments) in a fast and structured way.

• Validate information from requests, identify missing data or data that needs to be changed, and ensure correct fulfillment of each case.

• Identify unclear, inconsistent, or special cases early and report/escalate them to the responsible team before executing the task.

• Support Customer Service Delivery by providing accurate data and reliable process execution to improve the customer experience

• Follow defined processes and service-level timelines to ensure consistent handling.

• Ensure clean documentation for follow-up, transparency, and quality checks.

What we offer:

1. Work from Monday to Friday, 39hs per week (Weekends off!) with 2 schedule options:
2. 1. Monday to Thursday, 7:30 AM - 3:30 PM; Friday, 7:30 AM - 2:30 PM
   2. Monday to Thursday, 9:00 AM - 1:00 PM and 1:30 PM - 5:30 PM; Friday, 9:00 AM - 1:00 PM and 1:30 PM - 4:30 PM.
2. Hybrid work model if you live in the province of Pontevedra, Madrid, or Barcelona (with only 3 days of in-office work per month). Or the option to work 100% remotely if you live elsewhere in the country.
3. Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
4. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
5. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.
6. Contract Stability, long term oriented.
7. Opportunity for after 6 months for work abroad within the EU for up to 30 days per year.
8. Competitive Salary: During the recruitment process, we'll discuss compensation details.

Qualifications

• Minimum 1–2 years of experience in customer service, data processing, or back-office roles.

• Language skills: GERMAN: bilingüal + ENGLISH: C1 (working proficient/Fluent)

• Strong computer skills and ability to work with multiple systems at once.

• Fast learner for ERP, client portals, and internal tools.

• Customer service mindset with a focus on accuracy and timely execution.

• Ability to work efficiently in a high-volume environment