Customer Service – Premium Aesthetic Clinic

Customer Service – Premium Aesthetic Clinic

We are looking for several customer service profiles to join the front-office and client coordination team of a premium aesthetic medicine clinic in Barcelona.

This is a client-facing role for people with excellent communication skills, and a professional attitude.

Depending on experience and strengths, the position may include reception, client coordination, appointment management, beauty advisory, administrative support, or acting as an office lead responsible for coordinating daily clinic operations.

Main responsibilities

• Welcome and assist clients in a professional and friendly way.
• Manage phone calls, messages, emails, and appointment requests.
• Coordinate appointments and clinic agendas.
• Support clients throughout their journey, from first contact to appointment.
• Follow up with potential and existing clients.
• Advise clients on available aesthetic treatments and services.
• Support the doctors and management team to ensure smooth daily operations.
• Help with basic administrative and office tasks.
• For more senior profiles: support office coordination and day-to-day clinic organisation.

Available roles

• Receptionist / Client Coordinator
• Customer Service Representative
• Beauty Advisor
• Office Administrator / Clinic Coordinator

Requirements

• Excellent spoken and written Spanish and English.
• Strong communication and interpersonal skills.
• Professional, organized, and reliable.
• Comfortable speaking with clients face to face, by phone, and by email.
• Able to work in a premium, client-focused environment.
• Previous experience in customer service, reception, sales, hospitality, beauty, aesthetics, healthcare, dental clinics, luxury retail, or similar sectors is valued.
• Catalan and/or Hungarian are highly valued.

Profile we are looking for
We are looking for people who are warm, clear, structured, and confident when communicating with clients. The ideal candidate enjoys helping people, understands premium service, and can stay organized in a dynamic clinic environment.

We ask that candidates submit their CV in English.