Customer Service Manager (O2C) – German Speaker
3,5 (42)
Experiencia mínima: Al menos 3 años
Contrato indefinido, jornada completa
Executive
- Publicada Hace 1d
Requisitos
- Estudios mínimos
Grado
- Experiencia mínima
Al menos 3 años
- Imprescindible residente en
Provincia Puesto Vacante
- Idiomas requeridos
Inglés - Avanzado
Alemán - Avanzado
- Conocimientos necesarios
- Sector
Otras actividades
- Requisitos mínimos
Requirements
- Native or fluent German and strong English skills.
- 7+ years of experience in Customer Service, Shared Services, Operations or Order-to-Cash environments.
- At least 3 years of experience managing and developing teams.
- Experience working in international or matrix organizations.
- Strong stakeholder management and communication skills.
- Experience driving process improvement or transformation projects.
ERP knowledge (SAP preferred).
- Strong analytical mindset and operational focus.Nice to Have
- FMCG industry experience.
- Shared Services Center experience.
- Lean, Six Sigma or continuous improvement methodologies.
Descripción
Our client is a leading international company currently expanding its Shared Services Center in Barcelona.
As part of a strategic growth project, they are looking for a Customer Service Manager (O2C) to lead customer service operations for the German market while driving operational excellence, process standardization, team development, and continuous improvement initiatives.
Your Mission
You will be responsible for leading Customer Service and Order-to-Cash operations, ensuring excellent service delivery, high customer satisfaction, and strong cross-functional collaboration across the business.
You will manage customer service teams while acting as a key partner for Commercial, Supply Chain, Finance, Logistics and other internal stakeholders.
Key Responsibilities
- Lead and develop Customer Service teams within the Shared Services Center.
- Manage day-to-day Customer Service and O2C operations.
- Ensure achievement of SLAs, KPIs and service quality targets.
- Oversee order management, pricing, invoicing, collections and dispute resolution processes.
- Drive a customer-centric culture focused on service excellence.
- Identify opportunities to improve efficiency and optimize processes.
- Support transformation, automation and continuous improvement initiatives.
- Collaborate closely with Sales, Supply Chain, Logistics, Finance and IT teams.
- Monitor operational performance and implement action plans when required.
What We Offer
- Permanent contract
- Hybrid working model
- International and multicultural environment
- Leadership role with strategic impact
- Opportunity to participate in the growth of a Shared Services Center
- Career development in a global organization
Are you passionate about Customer Service leadership, operational excellence and transformation?
Apply now and become part of an ambitious international growth project based in Barcelona!
- Categoría
- Nivel
Mando intermedio
- Personas a cargo
1 - 5
- Vacantes
1
- Salario
Salario no disponible
- Beneficios sociales
- Flexibilidad horaria
- Teletrabajo
- Seguro médico
- Cheque restaurante
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