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Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid
Foundever® (Zona Madrid)
- Madrid
- Híbrido
- Hace 5d
Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife
- Contrato indefinido
- Jornada completa
- 22.000 € - 23.000 € Bruto/año
- Tarazona
- Presencial
- Hace 4d
Funciones Applus+, una de las empresas líderes mundiales en el sector de la inspección, los ensayos y la certificación, selecciona personal titulado en Automoción para su estación ITV de Tarazona. ¿Qué te aportará unirte a nuestro equipo? Applus+ está formada por un amplio equipo multidisciplinar de más de 28.000 profesionales con experiencia y capacidades únicas reconocidos por su excelencia técnica en diversos sectores. Con nosotros formarás parte de un equipo de profesionales cualificados con los cuales podrás compartir inquietudes profesionales. Desde nuestra división de Automotive, colaboramos con usuarios, profesionales del sector de la automoción y administraciones públicas en la mejorar la Seguridad Vial y el Medio Ambiente en nuestras carreteras, garantizando una movilidad segura y responsable, protegiendo la vida de las personas y promoviendo una conducción sostenible. ¿Cómo será tu día a día? Una vez que estés con nosotros, ocuparás el cargo de "Inspector/a de ITV" y tus días serán muy diferentes, te encargarás de: - Recepción y atención al cliente al comienzo de la línea de inspección. - Inspección y verificación mecánica y técnica del vehículo. - Otras tareas adheridas al puesto. Se ofrece - Jornada completa. - Contratación indefinida. - Plan de formación a cargo de la empresa. - Retribución flexible: podrás escoger a qué destinar parte de tu salario para obtener ventajas fiscales. Y la posibilidad de desarrollarte a nivel profesional en una de las empresas líderes en su sector. Creemos que seguir aprendiendo es muy importante y, para ello, lo mejor es estar rodeado de excelentes profesionales. Applus+ es una empresa que ofrece igualdad de oportunidades. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley.
- Contrato indefinido
- Jornada completa
- Salario no disponible
- Madrid
- Híbrido
- Hace 5d
Foundever® – Madrid Madrid, Spain On-site Position Temporary Replacement Contract ¿ Full-time – 39 hours/week €28,000 gross/year About the Opportunity Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand. Key Responsibilities • Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards. • Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans. • Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction. • Provide ongoing feedback, coaching sessions, and performance follow-ups. • Handle escalations and support agents in resolving complex customer situations. • Ensure clear and effective communication between internal stakeholders and client operations. • Promote a high-performance culture focused on collaboration, accountability, and continuous improvement. • Support onboarding and integration processes for new employees. Candidate Profile • Advanced English level (minimum C1 required). • Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent. • Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments. • Minimum 6 months of experience in customer operations. • Strong leadership, analytical, and interpersonal communication skills. • Experience managing KPIs, coaching plans, and operational reporting. • Customer-oriented mindset with strong problem-solving capabilities. • Availability to work rotating schedules from Monday to Sunday, including public holidays. Working Conditions • Temporary replacement contract. • Full-time position: 39 hours/week. • Rotating shifts between 8:50 AM and 8:00 PM. • Paid training program of 3 weeks. • Training schedule: Monday to Friday from 9:00 AM to 6:00 PM. • Professional and international working environment in Madrid. Why Join Foundever Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people-focused strategies to support internationally recognized brands. We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth. Join Foundever and contribute to delivering premium customer experiences in a high-performance international environment.
- Contrato de relevo
- Jornada completa
- 28.000 € - 28.000 € Bruto/año
- Barcelona
- Presencial
- 16 jun
En BETWEEN te ofrecemos las oportunidades que necesitas para alcanzar tus objetivos profesionales. Si quieres desarrollar tus capacidades en IT e Ingeniería ¡este es tu próximo destino! Damos soporte en una gran variedad de áreas como Firmware, Software, BI, Diseño, Project Management y muchas más. Además, desarrollamos soluciones tecnológicas a medida desde nuestros BETWEEN Labs. Buscamos incorporar un/a Geometrical Engineer especializado/a en la definición, desarrollo, diseño, seguimiento y validación de medios de control / control gauges, así como en el análisis y negociación de tolerancias geométricas y dimensionales dentro de un entorno Tier 1 de automoción. La persona seleccionada será responsable de asegurar la correcta definición técnica de los útiles de control, la interpretación de requisitos dimensionales, el diseño conceptual de medios de control y la validación de calibres, garantizando la precisión dimensional y contribuyendo directamente a la calidad final del producto. Para esta posición se requiere un perfil con experiencia integral en el diseño y definición de medios de control, no únicamente en el seguimiento o validación de útiles ya diseñados. Tus funciones serán:Definir e implementar la estrategia de control dimensional de piezas en entorno automoción. Definir RPS (Reference Point System), puntos de control, puntos de apoyo, puntos funcionales y criterios geométricos en piezas. Definir el concepto técnico de los medios de control, asegurando que el diseño del útil responde a los requisitos dimensionales del producto. Preparar la documentación técnica inicial, incluyendo Specs Book, para fase de oferta, aprovisionamiento e industrialización. Participar en la definición y validación del diseño de control gauges junto con fabricantes externos, proveedores especializados y, cuando sea necesario, con el cliente. Gestionar técnicamente el diseño de medios de control y la fabricación de calibres con proveedores. Realizar el seguimiento de la fabricación de útiles de control, identificando desviaciones geométricas y coordinando acciones correctivas. Validar los útiles de control tanto en las instalaciones del fabricante como en las instalaciones del Tier 1. Realizar estudios, cálculos y análisis de tolerance stack-up / acumulación de tolerancias. Estudiar, calcular y negociar tolerancias con cliente, equilibrando requisitos funcionales, geométricos, estéticos y viabilidad industrial. Interpretar planos técnicos, documentación 2D/3D, requisitos geométricos, metrología y GD&T (Geometric Dimensioning and Tolerancing). Reportar desviaciones, riesgos técnicos y propuestas de mejora a cliente, proveedores y equipos internos. Colaborar con los equipos de ingeniería, calidad, industrialización, metrología, proveedores y cliente final. Beneficios como BetweenerContrato indefinido con Between Salario: 35000 – 45000 brutos anuales (según experiencia). Modalidad: presencial. Horario: De lunes a viernes, de 8:00 a 18:00. Seguro médico privado. (red médica de DKV) Plan de formación y desarrollo profesional: idiomas, certificaciones, cursos online, bootcamps. Retribución flexible: ticket restaurante, transporte, guardería. Descuentos en fitness y actividades de ocio (Wellhub). Eventos de networking y team building: Between Nights, torneos deportivos, afterworks, etc. Programa de recomendación de talento remunerado.
- Contrato indefinido
- Jornada completa
- 36.000 € - 45.000 € Bruto/año
- Ver ofertas
- Ver ofertas
- Ver ofertas
- Ver ofertas
- Barcelona
- Híbrido
- Hace 1d
Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Swedish and English, to provide outstanding customer service and support. - Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. - Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner. - Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care. You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures. If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth. Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this. Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working in the following rota: 08:00 a 16:00 , 09:00 a 17:00 , 11:00 a 19:00 Experience the freedom of a hybrid work setup. Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade. Thrive in a fun, rewarding working environment that encourages creativity and innovation. Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot! Free psychological support in English or Spanish. Weekly free fruit in the office to stay refreshed. Access to private health insurance at a reduced price under Bosch’s insurance policy. Annual Christmas box. 32 calendar days of paid holidays per year.
- Contrato indefinido
- Jornada completa
- 21.000 € - 24.000 € Bruto/año