- Barcelona
- Híbrido
- 23 jun
At Bosch Service Solutions, we combine technology, innovation, and talent to deliver high-quality solutions to customers around the world. If you are passionate about automotive technology, enjoy solving technical challenges, and want to grow in an international and dynamic environment, we would love to hear from you. SCOPE: Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication. RESPONSIBILITIES: (not limited to) ¿ Advise and offer the right type of product, according to customer demand. ¿ Promote consistent and excellent customer relations and loyalty. ¿ Identify future GAP's that may be committed in order to improve the customer experience. ¿ Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. DESIRED COMPETENCIES: • Previous experience on customer service. Used to work on a high quality environment, following standards and procedures • Strong multitasking skills across several tools and systems. • Advanced user in office tools like MS Office . • Reliable, structured, and problem solving mindset. • Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. • Customer satisfaction oriented. • Soft Skills: active listening, empathy If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us. Contract Stability, long term oriented. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. Monday to Thursday: 8:00 a.m. to 6:00 p.m. Friday: 8:00 a 5:00p.m. ¡Weekends off! Remote or Hybrid work model. ¡Work from anywhere in Spain! Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.
- Contrato otros contratos
- Jornada completa
- 19.000 € - 22.000 € Bruto/año
- El Prat de Llobregat
- Presencial
- 20 jul
Buscamos un/a Técnico/a Help Desk y Soporte de Aplicaciones para incorporarse al equipo de IT y brindar soporte técnico y funcional a usuarios internos. La posición está orientada a perfiles en etapa inicial de carrera que deseen desarrollarse en el área de soporte, aplicaciones y atención al usuario, trabajando junto a perfiles más senior y participando en proyectos tecnológicos. Realizará las siguientes tareas: Soporte Técnico (Help Desk) • Atender incidencias básicas de hardware, software y conectividad. • Registrar y dar seguimiento a tickets en la herramienta de Service Desk. • Configurar equipos y apoyar en la instalación de software estándar. • Asistir en la gestión de usuarios y accesos. • Escalar incidencias complejas al equipo correspondiente. Soporte de Aplicaciones • Brindar soporte de primer nivel sobre aplicaciones corporativas. • Guiar a los usuarios en el uso correcto de herramientas internas. • Documentar incidencias frecuentes y soluciones. • Apoyar en pruebas funcionales bajo supervisión. Apoyo a Usuarios • Colaborar en sesiones de capacitación a usuarios. • Preparar materiales básicos de apoyo (guías rápidas, FAQs). • Acompañar procesos de onboarding tecnológico.
- Contrato indefinido
- Jornada completa
- 20.000 € - 26.000 € Bruto/año
- Barcelona
- Híbrido
- 23 jun
At Bosch Service Solutions, we combine technology, innovation, and talent to deliver high-quality solutions to customers around the world. If you are passionate about automotive technology, enjoy solving technical challenges, and want to grow in an international and dynamic environment, we would love to hear from you. SCOPE: Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication. RESPONSIBILITIES: (not limited to) ¿ Advise and offer the right type of product, according to customer demand. ¿ Promote consistent and excellent customer relations and loyalty. ¿ Identify future GAP's that may be committed in order to improve the customer experience. ¿ Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. DESIRED COMPETENCIES: • Previous experience on customer service. Used to work on a high quality environment, following standards and procedures • Strong multitasking skills across several tools and systems. • Advanced user in office tools like MS Office . • Reliable, structured, and problem solving mindset. • Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. • Customer satisfaction oriented. • Soft Skills: active listening, empathy If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team. What we offer: Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us. Contract Stability, long term oriented. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. Monday to Thursday: 8:00 a.m. to 6:00 p.m. Friday: 8:00 a 5:00p.m. ¡Weekends off! Remote or Hybrid work model. ¡Work from anywhere in Spain! Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.
- Contrato otros contratos
- Jornada completa
- 19.000 € - 22.000 € Bruto/año
Ver ofertas- Ver ofertas
- Ver ofertas
- Ver ofertas
- Barcelona
- Hace 1d
Desde LHH colaboramos con una compañía del sector tecnológico especializada en la prestación de servicios y soluciones IT para clientes corporativos. La empresa ofrece soporte integral en áreas como sistemas, redes, conectividad, comunicaciones y gestión de servicios tecnológicos, trabajando con organizaciones de distintos sectores y adaptando sus soluciones a las necesidades específicas de cada cliente. Actualmente, busca incorporar un/a Responsable de Atención al Cliente y Soporte IT para coordinar el servicio de atención, supervisar la gestión de incidencias y garantizar una experiencia de cliente ágil, profesional y de calidad. Requisitos Más de 10 años de experiencia en atención al cliente, soporte a usuarios, Help Desk, Service Desk o gestión de incidencias. Experiencia previa coordinando o gestionando equipos. Experiencia en entornos con un volumen elevado de llamadas, solicitudes e incidencias. Experiencia en el uso de herramientas de ticketing. Conocimientos de servicios de fibra, telefonía móvil, conectividad, redes Wi-Fi y correo electrónico. Capacidad para identificar, clasificar, priorizar y derivar correctamente las incidencias. Experiencia en el seguimiento de casos, escalados y cumplimiento de niveles de servicio. Buenas habilidades de comunicación y clara orientación al cliente. Capacidad de organización, planificación y priorización. Perfil resolutivo, responsable, autónomo y orientado a la mejora continua. Capacidad para trabajar y comunicarse con clientes, proveedores y equipos técnicos. Qué ofrece la compañía? Contratación indefinida y proyecto estable. Incorporación a una compañía consolidada del sector tecnológico. Posición con responsabilidad, autonomía y capacidad de impacto en la organización del servicio. Entorno profesional, dinámico y orientado al cliente. Horario estable y sin guardias. Viernes intensivo de 8:00 a 15:00 cada quince días. Ubicación: Barcelona.
- Contrato indefinido
- Jornada completa
- Salario no disponible
- Barcelona
- Presencial
- 23 jun
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. What you will do in this role - Provide 1st level support to the client workers - Handle of IT requests or issues via phone, mail and chat or via self-service portal - Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests - Be accessible and provide a first resolution rate by using internal knowledge databases. - Cooperate with client's 2nd level service organizations and external service providers - Provide support to client's employees in the operation of user systems and peripheral devices Concentrix is a great match if you: - Have a proficient or bilingual level of Bulgarian and advanced English. - Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage - Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software - Have an analytical approach to complex issues - Have experience in ITSM ticket systems (ideally in ServiceNow) - Knowledge of processes according to ITIL V4 good to have - Have high customer and service orientation and high sense of responsibility - Have a reliable and systematic way of working - Are willing to learn and develop technical and soft skills and to work shifts - Have high motivation and willingness to work in a global team What's in it for you - Full time 39 hours/week permanent contract: Monday to Friday 06:30 to 15:30 - Salary 19,645 euros gross/year + up to 2,400 euros gross/year in bonus - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
- Contrato indefinido
- Jornada completa
- 19.000 € - 20.000 € Bruto/año
