16 ofertas de case management en todas las ubicaciones

• Sevilla
• Presencial
• Hace 6d
  (Publicada de nuevo)

As a teamleader warehousing, it is your responsibility to: -Supervise the receipt of incoming goods and materials. -Ensure all goods are checked for accuracy and quality. -Oversee the proper storage and organization of received goods. -Manage the preparation and dispatch of outgoing shipments. -Ensure orders are accurately picked, packed, and shipped on time. -Coordinate with the shipping department to schedule dispatches. -Conduct regular inventory checks and cycle counts. -Maintain accurate inventory records in the warehouse management system. -Investigate and resolve any inventory discrepancies. -Lead and supervise warehouse staff (6 team members), including scheduling and task delegation. -Be back up for the warehouse staff in case of absence. -Provide training and development to warehouse staff. -Maintain good communication with key stakeholders: Team Leads, Quality, Business Improvement, and System Support. -Ensure adherence to safety and operational procedures. -Implement new systems and processes within the warehouse. -Ensure the warehouse is clean, organized, and safe at all times. -Oversee maintenance of warehouse equipment and facilities. -Implement and maintain warehouse policies and procedures.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• Hace 3d

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Senior Training & Quality Specialist in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future through exceptional customer experience and operational excellence. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Senior Training & Quality Specialist on our team, you will - Deliver onboarding and continuous training sessions for new and existing team members - Monitor and evaluate team quality performance, ensuring correct call handling and case management - Provide regular coaching and constructive feedback to advisors to improve performance and engagement - Identify training needs and create development plans to enhance technical knowledge and communication skills - Motivate and support team members to achieve and exceed performance targets - Participate in regular operational meetings, providing insights on quality trends and performance - Organize and facilitate internal and external calibration sessions - Analyze customer complaints and provide effective resolutions - Maintain regular communication with the client regarding quality standards and specific cases - Ensure service levels and quality objectives are consistently achieved - Review, update, and maintain operational procedures and documentation - Develop and implement strategies to improve quality results and operational efficiency - Collaborate closely with management and key stakeholders to drive continuous improvement initiatives - Support performance management activities, including appraisals, objective setting, coaching, and development Concentrix is a great match if you: - Are proficient in both Spanish and English, written and spoken - Have previous experience in a quality, training, coaching, or team leadership role - Have strong communication and presentation skills - Are an advanced user of Microsoft Office applications and CRM tools - Have a solid understanding of customer service operations and quality processes - Possess strong analytical and problem-solving skills - Have excellent coaching and mentoring abilities - Are proactive, organized, and detail-oriented - Demonstrate empathy and strong interpersonal skills - Thrive in a collaborative team environment It would be a plus if you: - Speak a third European language - Have experience reviewing and updating operational procedures - Have strong team-building and motivational skills What's in it for you - 39h per week permanent contract: Monday to Friday schedule from 09:00 to 18:00 - Salary: 21.376 euros gross/year + up to 1,882.92 euros gross/year + Private medical insurance - 100% office-based role in Barcelona - Full paid training on the company and project Career development programs and specialized training opportunities - A diverse, collaborative, and supportive work environment Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why hundreds of thousands of game-changers around the globe call Concentrix their "employer of choice."

• Contrato indefinido
• Jornada completa
• 21.000 € - 21.000 € Bruto/año

• Barcelona
• Presencial
• 01 jul

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call center environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual English speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER A 6 months temporary contract Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organization. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

• Contrato indefinido
• Jornada completa
• 18.000 € - 20.000 € Bruto/año

• Barcelona
• Presencial
• 29 jun

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Native or bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organization. We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

• Contrato indefinido
• Jornada completa
• 19.000 € - 23.000 € Bruto/año

• Tarragona
• Hace 2d

International company based in Tarragona is searching an HR Generalist mainly focus in Payroll area. Main Functions: Employee Lifecycle Management Employee onboarding and offboarding administration Preparation and validation of employment contracts and amendments Management of probation periods and confirmations Maintenance of employee master data (personal, contractual, organizational) Issuance of employment certificates and HR letters Administration of employee files (digital and physical) Time & Attendance Administration Administration of working schedules and shifts Set?up and maintenance of time clocks / attendance systems Validation of time, presence, and absences prior to payroll Management of overtime, on?call duties, and shift premiums Absence & Leave Management Administration of paid and unpaid leave (vacation, personal leave) Management of sickness, maternity/paternity, and long?term absence Recording and validation of statutory and company leave entitlements Communication of absences and return?to?work information to payroll provider Monitoring leave balances and accruals 2. Payroll Coordination (Outsourced Payroll Model) Payroll calculation is performed externally, while internal HR owns data accuracy, validation, governance, and compliance oversight. Payroll Input Management Preparation and submission of payroll inputs to the external provider Validation of variable compensation (overtime, bonuses, allowances) Validation of absence and time data before payroll cut?off Coordination of one?off payments and adjustments Payroll Validation & Controls Review and validation of payroll results delivered by the provider Reconciliation of gross?to?net calculations Control of payroll variances and payroll trends Validation of statutory deductions and social contributions Approval of payroll prior to payment execution Payroll Accounting & Reporting Review and validation of payroll journals Coordination with Finance on payroll posting and cost allocation Support for payroll accruals and provisions Delivery of payroll reporting to Finance, Management, and HR Support for internal and external audits Payroll Payments & Statutory Filings Coordination of salary payments and payment calendars Validation of tax and social security submissions Monitoring of statutory declarations and deadlines Issue resolution related to authorities and payroll discrepancies 3. Employee Support & HR Services Employee Queries & Case Management First?level support for payroll and HR queries Explanation of payslips, deductions, and benefits Resolution of payroll discrepancies Liaison between employees and payroll provider Management of confidential employee cases Se ofrece: Experience At least 3 years of previous experience in an industrial environment, in HR Business Partner or HR generalist roles Practical knowledge of labor law, payroll processes, and time management tools

• Contrato indefinido
• Jornada completa
• Salario no disponible