73 ofertas de customer journey en todas las ubicaciones

• Las Palmas de Gran Canaria
• Híbrido
• Hace 2d
  (Publicada de nuevo)

Our Internhships opportunities that are still available are based in Las Palmas de Gran Canaria. Join a community of game-changers Our internship is Not a place for one-track minds. At Philip Morris International (PMI), our internship program gives you the opportunity to learn from experts, work on real business challenges, and build skills that will support your future career—no matter where it takes you. About the Internship Program We know that you might know what you want to do, but you may not have made up your mind. PMI creates space for hands-on exploration, working with people across roles and teams, allowing you to find the path to your passions. Our internship is designed to help you start your career journey. Over your time with us, you’ll work within a supportive team, contribute to meaningful projects, and develop practical skills through learning sessions, coaching, and access to digital tools. Where You Can Join Depending on your background and interests, you could be placed in areas such as: Smoke-Free Innovation - Work with teams who develop and improve our smoke-free products. You may support research, market analysis, product development, or customer insights that help shape our consumer strategies. Commercial - Learn how our products reach the market. Gain experience in sales, trade marketing, consumer engagement, and territory management while building strong relationships with retailers and partners. Corporate Functions - Build foundational skills in teams such as Finance, Marketing, People & Culture, Corporate Affairs, or Business Strategy. Support projects that contribute to PMI’s transformation journey. What Makes Our Internship Unique · Be part of a diverse and dynamic work environment · Work on real projects that make an impact · Build valuable skills through workshops, digital tools, and learning sessions · Receive support from managers and fellow interns · Explore new ways of thinking in a creative and collaborative culture Who We’re Looking For We welcome students or recent graduates who are curious, eager to learn, and ready to take initiative. To join the internship program, you should have: · Studies in areas like Business, Marketing, Digital, Economics, Finance, Human Resources, Legal, Political Science, or a related field · Strong communication skills in English and Spanish · A willingness to work in a dynamic, fast-paced environment · A collaborative mindset and the confidence to share ideas · Interest in innovation, problem solving, and learning new skills-solving, and learning new skills To be eligible for the program in Spain as per FUE validation system: Be under 30 years old at the date of the application. Hold an official university degree or a maximum of 2 pending exams + final thesis. Have completed university studies within the last 4 years. Have not had professional experience related to the degree after obtaining the title. Have not previously enjoyed a similar internship stay. What We Offer · A supportive environment where you’ll learn from experts · Opportunities for personal and professional development · Experience in a global company undergoing major transformation · Space to contribute your ideas and test creative solutions · A competitive internship allowance (market-dependent) Program Details · Start date: September · Duration: 6 + 6 months. Full time, 7/hours per day. · Locations: Madrid and Las Palmas Ready to Begin? Apply now and start building your future with PMI. Join the internship program and help shape what comes next.

• Contrato formativo
• Jornada completa
• 10.000 € - 11.000 € Bruto/año

• Madrid
• Híbrido
• Hace 2d

Join a community of game-changers Our internship is Not a place for one-track minds. At Philip Morris International (PMI), our internship program gives you the opportunity to learn from experts, work on real business challenges, and build skills that will support your future career—no matter where it takes you. About the Internship Program We know that you might know what you want to do, but you may not have made up your mind. PMI creates space for hands-on exploration, working with people across roles and teams, allowing you to find the path to your passions. Our internship is designed to help you start your career journey. Over your time with us, you’ll work within a supportive team, contribute to meaningful projects, and develop practical skills through learning sessions, coaching, and access to digital tools. Where You Can Join Depending on your background and interests, you could be placed in areas such as: Smoke-Free Innovation - Work with teams who develop and improve our smoke-free products. You may support research, market analysis, product development, or customer insights that help shape our consumer strategies. Commercial - Learn how our products reach the market. Gain experience in sales, trade marketing, consumer engagement, and territory management while building strong relationships with retailers and partners. Corporate Functions - Build foundational skills in teams such as Finance, Marketing, People & Culture, Corporate Affairs, or Business Strategy. Support projects that contribute to PMI’s transformation journey. What Makes Our Internship Unique · Be part of a diverse and dynamic work environment · Work on real projects that make an impact · Build valuable skills through workshops, digital tools, and learning sessions · Receive support from managers and fellow interns · Explore new ways of thinking in a creative and collaborative culture Who We’re Looking For We welcome students or recent graduates who are curious, eager to learn, and ready to take initiative. To join the internship program, you should have: · Studies in areas like Business, Marketing, Digital, Economics, Finance, Human Resources, Legal, Political Science, or a related field · Strong communication skills in English and Spanish · A willingness to work in a dynamic, fast-paced environment · A collaborative mindset and the confidence to share ideas · Interest in innovation, problem solving, and learning new skills-solving, and learning new skills To be eligible for the program in Spain as per FUE validation system: Be under 30 years old at the date of the application. Hold an official university degree or a maximum of 2 pending exams + final thesis. Have completed university studies within the last 4 years. Have not had professional experience related to the degree after obtaining the title. Have not previously enjoyed a similar internship stay. What We Offer · A supportive environment where you’ll learn from experts · Opportunities for personal and professional development · Experience in a global company undergoing major transformation · Space to contribute your ideas and test creative solutions · A competitive internship allowance (market-dependent) Program Details · Start date: September · Duration: 6 + 6 months. Full time, 7/hours per day. · Locations: Madrid and Las Palmas Ready to Begin? Apply now and start building your future with PMI. Join the internship program and help shape what comes next.

• Contrato formativo
• Jornada completa
• 10.000 € - 11.000 € Bruto/año

• Madrid
• 30 jun

Desde Manpower buscamos un/a Gerente de Customer Journey y Experiencia de Cliente para una gran compañía internacional en expansión en Europa. Se trata de un rol estratégico clave para definir, construir e implantar el modelo de experiencia de cliente en mercados actuales y nuevos, garantizando una experiencia consistente, escalable y centrada en el cliente. Trabajarás de forma transversal con áreas como marketing, comercial, CRM y posventa, teniendo un impacto directo en el crecimiento del negocio Tu misión Definir y asegurar la ejecución del customer journey objetivo de la compañía, construyendo estándares, procesos y herramientas que impulsen la conversión, retención y satisfacción de los clientes. Principales responsabilidades Definir y evolucionar el customer journey end-to-end como estándar de la organización. Diseñar e implementar procesos, flujos de CRM, contenidos y estándares de servicio. Detectar fricciones y optimizar la experiencia para mejorar conversión, retención y satisfacción. Coordinar equipos de forma transversal (marketing, comercial, CRM, posventa), sin autoridad jerárquica. Transferir el modelo de experiencia a nuevos mercados dentro del proceso de expansión. Medir el desempeño del journey mediante KPIs y proponer mejoras basadas en datos. Perfil que buscamos Experiencia 6–10 años en Customer Journey, Experiencia de Cliente, CRM o growth. Experiencia implementando modelos de experiencia en múltiples mercados o unidades. Coordinación transversal con equipos comerciales, datos y partners externos. Formación Grado en Marketing, Administración, Comunicación o afines. Posgrado en CX, CRM o negocios (valorable). Conocimientos clave Customer Journey y Experiencia de Cliente CRM y analítica de datos Optimización de conversión y retención Procesos, estandarización y playbooks Idiomas Inglés C1 (imprescindible) Español nativo Condiciones del rol Modalidad de trabajo: presencial Disponibilidad para viajar aproximadamente 1 vez al mes a distintos mercados europeos Atractivo paquete salarial acorde a la experiencia Posibilidades reales de crecimiento y desarrollo profesional dentro de la compañía Qué te hará destacar Experiencia en retail, automoción o redes de distribución Enfoque analítico y orientación a resultados Capacidad de influencia sin autoridad formal Experiencia en entornos internacionales

• Contrato indefinido
• Jornada completa
• Más de 50.000 €

• Barcelona
• Presencial
• Hace 18h
  Nueva

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Italian and advanced in English - Have good disposition to work in a customer service environment - Have customer care skills - ability to listen to and understand the customers' need - Can take ownership of, and progress calls to resolution or to escalate call to resolution Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Fixed Term contract - Salary 19.623,94 euros gross/year + up to 2400 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1740181

• Contrato de duración determinada
• Jornada completa
• 19.000 € - 21.000 € Bruto/año

• Barcelona
• Solo teletrabajo
• Hace 1d

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Representative in (remote), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will: - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers - Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures - Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures - Ensure correct presentation of the customer's corporate and brand images in all interactions - Enrich and localize the knowledge database from new incoming contacts Concentrix is a great match if you: - Are proficient or bilingual in French plus an advanced level of English - Are self-motivated, team player and supportive person - Have active listening and comprehension skills - Are outgoing and open minded - Have very good written skills - Have customer-focused attitude - Are goal oriented What's in it for you - 30 hours/week contract: Monday to Friday from 12h to 18h or 9h to 17h - Salary 15 287 euros gross/year + up to 1.846 euros gross/year in bonus - Work remotely from anywhere in Spain - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

• Contrato de duración determinada
• Jornada parcial - mañana
• 15.000 € - 16.000 € Bruto/año