8 ofertas de service desk manager en todas las ubicaciones

• Alcobendas
• Presencial
• Hace 3d
  (Publicada de nuevo)

Join Lexington! At Lexington, we redefined the concept of flexible offices, bringing an exceptional workplace experience to Spain. We’re now looking for enthusiastic and service-oriented professionals to join our young and dynamic team in Madrid as Workspaces Receptionists. What will your day look like You’ll be the face and voice of Lexington, the first person our clients meet every day. Working closely with the Office Manager, you’ll make sure everything runs smoothly by: Welcoming visitors and creating a warm, professional first impression. Managing calls, correspondence, and daily mail. Coordinating meeting room bookings and keeping our spaces organized. Supporting with billing, filing, and administrative tasks. Building strong relationships with our clients — you’ll know them all by name. What we’re looking for Customer Service: Friendly, professional, and collaborative. Communication: Excellent English and Spanish skills, even under pressure. Organization: Detail-oriented, reliable, and efficient. Flexibility: Adaptable and proactive when things change. Tech Skills: Confident using Microsoft Office and standard office tools. Discretion and respect: You’ll occasionally handle confidential or sensitive information. What we offer Entry-level, full-time position (40 hours/week). Based at La Moraleja (Alcobendas). Working hours: Monday to Friday, from 09:00 to 18:00. All local and national holidays off. A young, positive, and professional environment where your contribution truly makes a difference! Discover more about us! www.lexington.es

• Contrato indefinido
• Jornada completa
• 18.000 € - 18.000 € Bruto/año

• Sant Cugat del Vallès
• Híbrido
• 02 jul

Sobre Ricoh En Ricoh creemos que las personas dan lo mejor de sí cuando se sienten valoradas y apoyadas. Creamos entornos de trabajo inclusivos donde puedes crecer, contribuir y generar un impacto positivo, al tiempo que ayudamos a construir un futuro más sostenible. Encuentra tu lugar. Transforma tu futuro. Nuestro propósito se centra en comprender y mejorar la forma en que las personas trabajan. Al poner el foco en las experiencias reales de trabajo, ayudamos a cada persona a desarrollar sus habilidades, alcanzar su potencial y realizar un trabajo que realmente tenga sentido. ¿Qué harás en tu día a día? Operación y entrega de servicio Liderar la operación diaria de los servicios de Workplace (L1/L2/L3, Field, VIP support). Garantizar cumplimiento de SLAs, OLAs y KPIs definidos contractualmente. Asegurar la correcta priorización, asignación y resolución de tickets. Supervisar modelos multisite e internacionales (incluyendo coordinación con partners locales). Gestión de equipos Liderar equipos multidisciplinares (service desk, onsite, remote). Dimensionamiento de recursos según demanda (forecasting y capacity planning). Definir objetivos individuales alineados con los KPIs del servicio. Fomentar una cultura de mejora continua y orientación a cliente. Gobierno operativo Implantar y gestionar procesos ITIL: Incident Management Request Fulfilment Problem Management Mantener documentación operativa actualizada (runbooks, SOPs). Participar en comités operativos y aportar reporting estructurado. Performance & Reporting Monitorizar y analizar KPIs clave: SLA compliance First Contact Resolution (FCR) MTTR Backlog evolution Mejora continua y automatización Identificar oportunidades de mejora operativa (lean, estandarización). Impulsar automatización (copilot, self-service, knowledge base). Reducir volumen de tickets mediante shift-left y problem management. Gestión financiera Control del coste operativo del servicio. Seguimiento de productividad por recurso/ticket. Soporte en optimización de márgenes (especialmente en contratos gestionados). Customer Experience Garantizar una alta satisfacción de usuario (NPS/CSAT). Gestionar escalados operativos y situaciones críticas. Asegurar calidad homogénea en todos los puntos de servicio. ¿Qué puedes aportar a Nuestro equipo? Formación Ingeniería o formación técnica equivalente (IT, telecomunicaciones o similar). Certificación ITIL (mínimo Foundation, valorable Intermediate). Experiencia 5+ años en gestión operativa dentro de servicios IT gestionados. Experiencia en Workplace / End User Services. Experiencia en entornos internacionales y multisite. Gestión de equipos grandes Conocimientos técnicos ITSM tools (ServiceNow, Remedy, etc.) Microsoft ecosystem (Intune, O365, Azure AD) Virtualización (VMware Horizon valorable) Automatización y AI aplicado a soporte (Copilot, chatbots, etc.) Competencias clave Orientación a resultados y cumplimiento SLA Capacidad analítica y toma de decisiones basada en datos Liderazgo y gestión de equipos Comunicación con cliente Gestión de conflictos y escalados Mejora continua / mindset lean Idiomas Inglés alto (obligatorio) Español (fluido) Somos una empresa comprometida con la igualdad de oportunidades Creemos que la diversidad de perspectivas nos hace más fuertes. Por eso, nuestras decisiones de selección se basan en competencias, experiencia y potencial, y trabajamos con un firme compromiso por un proceso justo e inclusivo. Si necesitas alguna adaptación en cualquier fase del proceso de selección, háznoslo saber: estaremos encantados de apoyarte para que puedas mostrar tu mejor versión Aplica ahora y ayúdanos a dar forma a lo que está por venir.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Castelldefels
• Presencial
• Hace 3d
  (Publicada de nuevo)

Our company is specialized in Hotel and rental apartments for temporary visitors. We are looking for a Full time Front Desk Receptionist (40h a week) for our Reception in Castelldefels and Vilanova i la Geltrú (www.citytripbarcelona.com) The position requires organization, motivation, strong communication and customer service skills, and a positive attitude. The Front Desk Receptionist is the first point of contact to our clients, advisors and visitors and provides general office support with a variety of administrative activities and related tasks. Job Description: - Serving customers with any needs that they have, resolving any issues always under the approval and supervision of the person responsible. - Tasks Check in / Checkout - Booking (make reservations, cancellations, modifications, changes of contracts, tracking unpaid contracts, charge contracts, etc) - Daily back office organization - Organizing the cleaning planning of the apartments - Coordinating cleaning and maintenance staff - Receiving phone calls - Various office handlings like updating socialmedia page and comment reviews - Assist responsible to several needs Work schedule 5 days a week, 8 hours a day, from Monday to Sunday, with two days off depending on the weekly schedule. We work with two shifts: 9h-18h and 12h-21h with 1 hour lunch break. Job Requirements: Languages: Spanish, English Any other language would be a plus The candidate must be able to work successfully both in a team and independently. Experience in tourism Knowledge of PMS and channel manager.

• Contrato indefinido
• Jornada completa
• 23.000 € - 25.000 € Bruto/año

• Madrid
• Presencial
• Hace 1d

Our client, an international company with a strong corporate presence, is looking for a Part-Time Receptionist to join their Madrid office. This role is ideal for someone who enjoys being the face of the office, ensuring a smooth day-to-day experience for visitors and colleagues while supporting essential administrative tasks Key languages: Full Professional level of Spanish Professional level of English Main responsibilities: Greet visitors and create a welcoming and professional front desk experience Handle incoming calls and direct them appropriately Manage incoming post, deliveries and general correspondence Organize meeting room schedules and ensure spaces are ready when needed Provide support with daily office operations and administrative activities Communicate in English with international guests when required Core skills/experience: Around 3 to 4 years of experience in reception, front desk or administrative support within a corporate setting Strong interpersonal and communication skills with a customer-focused mindset English level B2 or higher with the ability to interact with international visitors Familiarity with Microsoft Office tools including Outlook, Word, Excel and Teams Organized, proactive and dependable with the ability to multitask and maintain attention to detail What's on offer: Part-time schedule from Monday to Friday Working hours from 09:30 to 13:30, totaling 20 hours per week Opportunity to join an international and professional work environment Our recruitment process? Interview with one of our recruiters to get to know you better On-site Interview with the hiring manager Final interview At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

• Contrato a tiempo parcial
• Jornada parcial - mañana
• 8000 € - 13.000 € Bruto/año

• Madrid
• Presencial
• Hace 1d

Our client, an international company with a strong corporate presence, is looking for a Part-Time Receptionist to join their Madrid office. This role is ideal for someone who enjoys being the face of the office, ensuring a smooth day-to-day experience for visitors and colleagues while supporting essential administrative tasks Key languages: Full Professional level of Spanish Professional level of English Main responsibilities: Greet visitors and create a welcoming and professional front desk experience Handle incoming calls and direct them appropriately Manage incoming post, deliveries and general correspondence Organize meeting room schedules and ensure spaces are ready when needed Provide support with daily office operations and administrative activities Communicate in English with international guests when required Core skills/experience: Around 3 to 4 years of experience in reception, front desk or administrative support within a corporate setting Strong interpersonal and communication skills with a customer-focused mindset English level B2 or higher with the ability to interact with international visitors A valid disability certificate is required Familiarity with Microsoft Office tools including Outlook, Word, Excel and Teams Organized, proactive and dependable with the ability to multitask and maintain attention to detail What's on offer: Part-time schedule from Monday to Friday Working hours from 09:30 to 13:30, totaling 20 hours per week Opportunity to join an international and professional work environment Our recruitment process? Interview with one of our recruiters to get to know you better On-site Interview with the hiring manager Final interview At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

• Contrato a tiempo parcial
• Jornada parcial - mañana
• 8000 € - 13.000 € Bruto/año