Operations director

We are seeking an experienced Operations Director to join our senior leadership team and oversee the operational performance of a growing aparthotel business operating across the Canary Islands.

Reporting directly to the Managing Director, you will be responsible for ensuring operational excellence, driving commercial performance, developing department leaders, and maintaining exceptional guest satisfaction across the portfolio.

This is a hands-on leadership position requiring an individual who is equally comfortable making strategic decisions and becoming involved in day-to-day operational matters when required.

The successful candidate will be based at our Head Office in Puerto de la Cruz while overseeing operations across Tenerife, Lanzarote and Fuerteventura.

Operational Leadership

• Lead the day-to-day operational performance of the business across multiple aparthotel locations.
• Ensure all properties consistently achieve company standards for guest satisfaction, service quality and operational efficiency.
• Monitor KPIs and implement continuous improvements across all departments.
• Develop operational procedures and ensure consistent implementation throughout the business.
• Work closely with department leaders to identify opportunities for increased efficiency and profitability.

Department Management

Provide strategic leadership and support to department heads across five key business functions, including:

• Resort Management
• Accounts Department
• Reservations & Revenue Operations
• Sales & Commercial Operations
• Maintenance & Operational Support

Develop departmental objectives, monitor performance and ensure accountability across all teams.

Direct Operational Responsibility

In addition to regional oversight, the Operations Director will have direct responsibility for managing two operational locations in Puerto de la Cruz, where the company's Head Office is based.

Leadership & People Management

• Coach and develop senior managers and department leaders.
• Conduct regular operational meetings.
• Drive a culture of accountability, teamwork and continuous improvement.
• Support recruitment, succession planning and staff development.

Financial & Commercial Performance

• Assist in delivering annual budgets and business objectives.
• Monitor operational costs and identify opportunities for efficiency.
• Work alongside senior management to maximise profitability while maintaining high service standards.
• Ensure departmental performance aligns with company financial targets.

Compliance & Quality

• Ensure compliance with all company policies and applicable legislation.
• Maintain health & safety standards across the business.
• Monitor quality assurance and guest feedback to continually improve the customer experience.

Required Experience

The successful candidate will demonstrate:

• Minimum 10 years' experience within the aparthotel or hotel industry.
• Significant experience managing multi-property hospitality operations.
• Experience leading senior management teams.
• Strong commercial awareness with an excellent understanding of hospitality operations.
• Proven ability to improve operational performance and implement business improvements.
• Experience managing multiple departments simultaneously.
• Strong financial understanding including budgeting, cost control and operational reporting.

Skills & Competencies

• Exceptional leadership and people management skills.
• Excellent organisational and planning abilities.
• Strong decision-making under pressure.
• Excellent communication skills.
• Highly analytical with strong problem-solving capabilities.
• Ability to manage multiple priorities across different locations.
• Professional, proactive and results-driven approach.
• High attention to detail.
• Strong coaching and mentoring ability.