Sales Assistant / Inside Sales Aftermarket

The position acts as a key point of contact between customers, technicians, internal departments, suppliers, and headquarters, ensuring smooth execution of service operations, spare parts management, logistics, and administrative support.

Customer Service:

· Act as the first point of contact for customers, attending service-related requests and inquiries.

· Provide customer service support regarding spare parts, service interventions, and administrative matters.

Spare Parts & Order Management

· Manage spare parts requests end-to-end, from offer preparation to final delivery: offer preparation; order creation, transport follow-up and invoicing.

· Manage purchases from spare parts suppliers.

· Create, update, and maintain spare parts references and related data in SAP

Service Operations Support

· Organize and support technicians’ business trips, including flights, hotels, and other travel arrangements.

Control, upload, and maintain required documentation on EHS and CAE platforms, especially for customer on-site activities.