Senior Team Manager – Luxury Automotive Customer Experience | English C1

Foundever® – Madrid

📍 Madrid, Spain
🏢 On-site Position
💼 Temporary Replacement Contract
⏰ Full-time – 39 hours/week
💰 €28,000 gross/year

About the Opportunity

Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project.

This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Key Responsibilities

• Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
• Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
• Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction.
• Provide ongoing feedback, coaching sessions, and performance follow-ups.
• Handle escalations and support agents in resolving complex customer situations.
• Ensure clear and effective communication between internal stakeholders and client operations.
• Promote a high-performance culture focused on collaboration, accountability, and continuous improvement.
• Support onboarding and integration processes for new employees.

Candidate Profile

• Advanced English level (minimum C1 required).
• Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
• Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.
• Minimum 6 months of experience in customer operations.
• Strong leadership, analytical, and interpersonal communication skills.
• Experience managing KPIs, coaching plans, and operational reporting.
• Customer-oriented mindset with strong problem-solving capabilities.
• Availability to work rotating schedules from Monday to Sunday, including public holidays.

Working Conditions

• Temporary replacement contract.
• Full-time position: 39 hours/week.
• Rotating shifts between 8:50 AM and 8:00 PM.
• Paid training program of 3 weeks.
• Training schedule: Monday to Friday from 9:00 AM to 6:00 PM.
• Professional and international working environment in Madrid.

Why Join Foundever

Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people-focused strategies to support internationally recognized brands.

We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth.

🚀 Join Foundever and contribute to delivering premium customer experiences in a high-performance international environment.