2 ofertas de focus group en Barcelona

• Sant Cugat del Vallès
• Híbrido
• 26 jun

The Alpega Group is looking for a Debt Mediation Specialist Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in Barcelona, Spain. WHO ARE WE? The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry. As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo. What can you expect? · Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company's policies. · Monitoring open mediation cases through weekly and monthly reports. · Monitoring default customers. · Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers. · Monitoring the notified payment guarantees through weekly and monthly reports. · Meet defined department goals and activity metrics. · Perform other assigned tasks and duties necessary to support the Mediation Department. We do have a match if you bring the following · Previous experience working in customer support with debt mediation or incident management · C1/C2 level of Polish · Advanced level of Spanish and English · Resourceful and highly motivated, with a focus on client satisfaction. · Team player and able to build good relationships across functions and collaborate to achieve shared goals. · High accuracy standards. · Experience will Salesforce/CRM will be a plus. What do we offer? · An excellent career opportunity at a SaaS leading player in logistics. · Grow and learning opportunities in an international environment. · The possibility to work in a team but also to work independently. · Permanent contract · With a work model hybrid 3 days in the office Learn more about life at Alpega: https://www.linkedin.com/company/alpegagroup/life/ Our commitment to you The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work. If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you. Good luck with your application! We look forward to hearing from you. I hope this helps! If you need any further assistance, feel free to ask.

• Contrato indefinido
• Jornada completa
• 22.000 € - 26.000 € Bruto/año

• Sant Cugat del Vallès
• Híbrido
• 26 jun
  (Publicada de nuevo)

The Alpega Group is looking for a Customer Service Representative (Polish & Spanish). This role will be part of the operations organization in Alpega. WHO ARE WE The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business. Find more about our clients and services here: Alpega Group: control your supply chain with Alpega TMS. Freight Exchange (alpegagroup.com) You speak Polish, English, and Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization. ABOUT THE ROLE Customer Assistance Respond to customer inquiries via phone and email. Provide guidance on how to use the platform and its features. Answer questions related to processes, workflows, and documentation. Issue Resolution Troubleshoot product issues and technical problems. Identify root causes and escalate bugs or complex issues when necessary. Follow up with customers to ensure issues are resolved. Operational Support Assist customers with operational questions related to their daily use of the platform. Help maintain smooth customer operations by resolving platform-related obstacles. WHAT WE LOOK FOR IN YOU Previous experience working in customer service is ideal but not mandatory. Native Polish Fluent in English/Spanish Willingness to learn and grow Curious and can-do attitude Resourceful and highly motivated, with a focus on client satisfaction. Team player able to build good relationships across functions and collaborate to achieve shared goals. High accuracy and attention to detail standards WHAT WE OFFER YOU Temporary contract (sick leave replacement) Work model: hybrid with 3 days in the office Grow and learning opportunities in an international environment. The possibility to work in a team, but also to work independently. An excellent career opportunity at a leading player in transportation management software. We help each other because #bettertogether. Learn more about Life at Alpega Our commitment to you The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work. If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you. Good luck with your application! We look forward to hearing from you.

• Contrato de duración determinada
• Jornada completa
• 22.000 € - 22.000 € Bruto/año