81 ofertas de teleperformance en Barcelona

• Barcelona
• Híbrido
• 28 oct

TP Spain, certificada como Great Place to Work, te ofrece la oportunidad de unirte a un equipo sólido dentro de la principal Compañía tecnológica multinacional líder en comercio electrónico y servicios digitales. El servicio dará soporte inicialmente en primera línea, a través de teléfono, chat e email, a las consultas generales de clientes sobre pedidos, cuentas y procesos de compra. Posteriormente estará operativa la segunda línea, orientada a la resolución de consultas técnicas relacionadas con dispositivos y servicios digitales como Alexa, Prime Video, Kindle, Fire TV, entre otros. Funciones: Atención de llamadas, chat y email, proporcionando soluciones conforme a los procedimientos, estándares y objetivos de calidad establecidos. Gestión de tareas de Back Office vinculadas al seguimiento de casos y actualización de información. Resolución eficaz de incidencias, consultas y dudas de los clientes, tanto generales como técnicas (según línea asignada). Aplicación de las directrices del supervisor para garantizar la mejora continua del servicio. Cumplimiento de las políticas, normas y regulaciones internas del servicio. Actualización continua de conocimientos mediante guiones, argumentarios y procedimientos operativos. Uso de bases de datos, herramientas y aplicaciones internas para la gestión de solicitudes y documentación de casos. Requisitos: IMPRESCINDIBLE Catalán a nivel nativo o mínimo C1. Experiencia previa en atención al cliente (telefónica, chat o email). Educación secundaria (ESO/Bachillerato). Clara orientación al cliente y capacidad para gestionar interacciones con profesionalidad ,paciencia y empatía (especialmente en situaciones complejas o con clientes frustrados). Habilidades de resolución de problemas. Enfoque orientado a objetivos y cumplimiento de estándares de calidad. Excelente comunicación oral y escrita, con actitud profesional. Habilidad en entornos informáticos y agilidad con el teclado. Valorable experiencia en soporte técnico o en servicios de e-commerce. Capacidad para trabajar con múltiples herramientas, plataformas y bases de datos. Capacidad de adaptación a un entorno dinámico, donde los procedimientos, herramientas y políticas evolucionan de forma periódica para mejorar la experiencia del cliente y la eficiencia del servicio. Al ser trabajo remoto es necesario contar con un espacio sin ruido ambiental y con una conexión a internet estable: Bajada: 100 Mbps o superior; Subida: 50 Mbps o superior; Router cerca del puesto oConexión por cable, no solo WiFi. IMPRESCINDIBLE residir en Cataluña. Beneficios: Pertenecer a un equipo de trabajo sólido y estable, con un ambiente dinámico, colaborativo y con un equipo que te apoyará desde el primer día. Jornada de 39 horas semanales de LUNES A VIERNES. Horario: De 10h - 19h con 1h de partido y regulando 1 día de 11h – 19h. Trabajo remoto dentro de Cataluña. (Te enviamos el ordenador, monitor, cascos, ratón a casa). Salario por convenio de contact center- 17.139,58 € brutos /año (1.428,30 €brutos /mes) Contrato inicial de 3 meses y posteriormente contratación indefinida (servicio estable). Formación inicial on line remunerada de 17 días de duración. Programa de promoción interna y desarrollo profesional: Valoramos a nuestro personal y potenciamos el crecimiento atravésde la promoción interna. Diversidad, Equidad e Inclusión TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminaremos a empleados ni candidatos por motivos de identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo u otras diferencias.

• Contrato de duración determinada
• Jornada indiferente
• 17.000 € - 18.000 € Bruto/año

• Barcelona
• 26 oct

Description Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns. Responsibilities Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency. Meet defined KPIs while maintaining a high standard of customer service. Ensure all activities are performed in compliance with company policies and procedures. Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions. Requisitos: Language Skills: C2 level of French and C1 level of English Customer-focused with a friendly and helpful demeanor. Good communicator, both verbally and in writing. Organized and comfortable at multitasking. Detail-oriented. A team player who is eager to contribute to a positive work environment. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: BenefitsPart-time hybrid position in Barcelona with a competitive salary, Monday to Friday. Working hours: 13.00 to 18.00h Part time Salary 11.316,89 € gross/year. Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Relocation package support. Private Health Insurance. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato indefinido
• Jornada indiferente
• Salario no disponible

• Barcelona
• 23 oct

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Summary As a Google Ads Agency Partner Account Manager at TP, you will partner with German companies and agency partners to provide customized digital advertising strategies. Working in a goal-oriented environment, you’ll help expand client customer bases across EMEA while shaping exceptional experiences and empowering innovation in the online marketing landscape. Key Responsibilities Enhance client & agency relationships by providing customized, performance-boosting strategies and promoting additional digital marketing products. Offer strategic consultancy to maximize ROI on advertising investments, using a quality consultative approach. Drive agency enablement, client portfolio expansion, and product adoption across search, display, and video solutions. Achieve sales targets and ensure an exceptional customer experience. Proactively engage with customers and agency representatives via phone, video calls, and email. Requisitos: BA/BS degree and/or equivalent practical experience. C2 level of German and a high level of English (both written and spoken). 1-2 years in sales or online advertising. Knowledge of Google products such as Ads, AdSense, or YouTube. Strong communication, time management, and analytical skills. Team player, adaptable to fast-paced environments, goal-oriented, and customer-focused. Passionate about Marketing, Technology, and online Advertising, with a desire to learn and develop. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: A competitive €33,500 salary package: €30,000 base salary plus up to €3,500 gross/year in performance bonuses, including accelerators that let you earn beyond 100% when you exceed your targets. Full-time role (39 hours/week, Monday to Friday) in a hybrid-working model at TP Barcelona. Boost your earnings with our Referral Program, offering up to €3,000 per successful hire. Relocate smoothly with a flight-included package and private studio accommodation (subject to availability). Enjoy private health insurance. Grow fast thanks to clear career paths, dedicated coaching, and continuous certifications. Experience a lively, engaging workplace at the World Trade Center Barcelona, surrounded by sea views and an inspiring atmosphere. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato indefinido
• Jornada indiferente
• 30.000 € - 33.000 € Bruto/año

• Barcelona
• 07 oct

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Purpose of the Role As a Google Ads Partner Account Manager at TP, you will partner with Italian companies and agency partners to provide customized digital advertising strategies. Working in a goal-oriented environment, you’ll help expand client customer bases across EMEA while shaping exceptional experiences and empowering innovation in the online marketing landscape. Responsibilities Enhance client & agency relationships by providing customized, performance-boosting strategies and promoting additional digital marketing products. Offer strategic consultancy to maximize ROI on advertising investments, using a quality consultative approach. Drive agency enablement, client portfolio expansion, and product adoption across search, display, and video solutions. Achieve sales targets and ensure an exceptional customer experience. Proactively engage with customers and agency representatives via phone, video calls, and email. Requirements BA/BS degree and/or equivalent practical experience C2 level of Italian and a high level of English (both written and spoken) 1-2 years in sales or online advertising Knowledge of Google products such as Ads, AdSense or YouTube Strong communication, time management, and analytical skills Team player, adaptable to fast-paced environments, Goal-oriented and customer-focused Passionate about Marketing, Technology and online Advertising, with a desire to learn and develop Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Benefits A competitive €28,200 salary package: €24,000 base salary plus up to €4,200 gross/year in performance bonuses, including accelerators that let you earn beyond 100% when you exceed your targets. Full-time role (39 hours/week, Monday to Friday) in a hybrid-working model at TP Barcelona. Boost your earnings with our Referral Program, offering up to €2,000 per successful hire. Relocate smoothly with a flight-included package and private studio accommodation (subject to availability). Enjoy private health insurance. Grow fast thanks to clear career paths, dedicated coaching, and continuous certifications. Experience a lively, engaging workplace at the World Trade Center Barcelona, surrounded by sea views and an inspiring atmosphere. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato indefinido
• Jornada completa
• 19.000 € - 23.000 € Bruto/año

• Barcelona
• 09 oct

Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! The Sales Acquisition Specialist is a key member of the sales team, responsible for driving new business acquisition and expanding the professional host network for a leading travel and hospitality platform. In this dynamic role, you’ll be the first point of contact for prospective hosts and partners, leveraging your sales skills, relationship-building expertise, and product knowledge to champion the benefits of joining a thriving marketplace. Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management. Responsibilities: Outreach & Acquisition Proactively identify, research, and engage high-potential hosts and business partners using outbound calls, emails, and other channels. Deliver consultative sales pitches and tailored solutions to prospective clients, guiding them through the onboarding process. Relationship Building Establish rapport and build trust quickly with decision-makers and key stakeholders. Serve as a knowledgeable advocate, educating prospects on platform offerings, market trends, and industry best practices. Maintain ongoing communications to ensure a seamless onboarding experience and exceptional customer service. Pipeline Management & Reporting Progress opportunities through the sales pipeline, consistently meeting or exceeding individual KPIs and targets. Accurately record and manage customer data and sales activities in CRM systems (Salesforce, HubSpot, etc.). Provide regular updates, insights, and recommendations based on market feedback and client interactions. Collaboration & Continuous Improvement Work closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals. Share success stories, innovative solutions, and process improvements. Engage actively in ongoing training, personal development, and knowledge sharing Requirements 2 years of sales, business development, or recruitment experience (preferably in travel, property, SaaS, or digital marketing). C2 level of French and C1 level of English Proven record of exceeding sales targets in a fast-paced, performance-driven setting. Formal sales training or top individual contributor recognition (e.g., President’s Club) is a plus. Experience with outbound sales and managing high-volume queries across multiple platforms. Proficiency in CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., Outreach, LinkedIn Sales Navigator). Excellent interpersonal, presentation, and communication skills. BA/BS degree or equivalent experience. Strong organization, time management, and multitasking capabilities. Coachable, resilient, and ambitious mindset. High degree of professionalism, attention to detail, and commitment to customer service. Awareness of social media and adaptability to changing business needs. Desirable Skills Process Excellence: Enhancing efficiency and quality through systematic process improvements. Collaboration: Effectively working with others to achieve common goals. Communication: Exchanging information and ideas across various channels. Emotional Intelligence: Managing emotions to build positive relationships and enhance impact. Open Mindedness: Appreciating diverse perspectives to foster collaboration. Critical Thinking: Evaluating information for informed, data-driven decisions. Solution Orientation: Focusing on practical and effective problem-solving. Entrepreneurship: Embracing innovation, creativity, and a proactive approach to opportunities. Benefits Full-time (39 hours/week) position in Barcelona Office-based role, with progressive course towards potential hybrid-model Salary of 23.200,00 € gross/year + up to 5.800,00 € gross/year in performance bonus Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Continuous skill development and certifications. Specifi

• Contrato indefinido
• Jornada completa
• 23.000 € - 26.000 € Bruto/año