25 ofertas de chat en Barcelona

• Barcelona
• Presencial
• 01 jun

Empresa líder del sector sanitario, precisa incorporar a un/a Gestor/a para el Servicio de Atención al Usuario en el Área de Mutualistas de la Dirección de Relaciones Externas de Asepeyo, con jornada partida de lunes a viernes de 9.30 a 14h y de 15 a 18h. Principales funciones: Atención multicanal simultánea: Gestionar y responder con agilidad a las consultas de los usuarios de forma simultánea a través de llamadas telefónicas y chats on line. Gestión administrativa: Registrar las interacciones en el sistema CRM, tramitar incidencias, realizar el seguimiento de los casos hasta su resolución, entre otras. Resolución de problemas: Identificar las necesidades del usuario, ofrecer soluciones eficientes y derivar los casos complejos al departamento correspondiente. Mantenimiento de la calidad: Asegurar que cada interacción cumpla con los estándares de calidad, empatía y profesionalidad de la empresa. Requisitos: Experiencia previa: Mínimo de 1 a 2 años en puestos de atención al cliente, preferiblemente en entornos multicanal (Call Center, soporte técnico o administrativo). Excelente nivel de escritura y ortografía: Capacidad para redactar de forma clara, profesional, con perfecta puntuación y sin faltas de ortografía (se realizará prueba de nivel). Agilidad con el teclado: Alta velocidad y precisión al teclear para mantener conversaciones fluidas por chat mientras se consultan sistemas de datos (se realizará prueba de nivel). Capacidad multitarea: Habilidad real para alternar entre llamadas, chats y tareas administrativas de forma eficiente y sin perder la concentración. Competencia digital: Manejo fluido de herramientas ofimáticas, correo electrónico y habituado al uso de softwares de gestión (CRM, Helpdesk). Competencias deseables: Empatía. Proactividad y capacidad de autogestión. Excelentes habilidades de comunicación verbal. En, Asepeyo Mutua Colaboradora con la Seguridad Social no 151, somos un equipo de más de 3400 profesionales liderando a nivel nacional la más amplia organización sanitaria propia. Nuestros 175 centros asistenciales, tres hospitales propios y dos hospitales mancomunados, constituyen la base de la atención sanitaria. Si te apasiona trabajar en un entorno en continuo crecimiento, donde los centros asistenciales y hospitales son la representación tangible de nuestra vocación por poner la más avanzada tecnología médico-científica al alcance de los mutualistas y sus trabajadores. ¡Inscríbete en la oferta, estamos deseando conocerte! Te invitamos a que nos conozcas un poco más. Clica directamente en nuestro logo o bien entra en nuestra página web: www.asepeyo.es

• Contrato de duración determinada
• Jornada completa
• 21.000 € - 22.000 € Bruto/año

• Barcelona
• Presencial
• Hace 1d

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Italian and advanced in English - Have good disposition to work in a customer service environment - Have customer care skills - ability to listen to and understand the customers' need - Can take ownership of, and progress calls to resolution or to escalate call to resolution Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Fixed Term contract - Salary 19.623,94 euros gross/year + up to 2400 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1740181

• Contrato de duración determinada
• Jornada completa
• 19.000 € - 21.000 € Bruto/año

• Barcelona
• Presencial
• Hace 1d

Si buscas crecer, como Agente de Atención al cliente, formarás parte de nuestro equipo innovador, quienes impulsan las marcas del futuro. Crecimiento profesional y desarrollo personal Esta es una gran oportunidad para experimentar el poder del futuro y desarrollar «amigos para toda la vida» al mismo tiempo. Te daremos toda la formación, las tecnologías más avanzadas y el apoyo continuo que necesitará para triunfar. Lo que harás en este puesto En todo lo que hacemos, creemos en hacer lo correcto por y para las personas: nuestros clientes, sus clientes, nuestra gente, nuestra comunidad y nuestro planeta. Como Agente de Atención al cliente en nuestro equipo, deberás: Tareas principals · Atender llamadas entrantes de clientes (a través de teléfono, email, email de voz, chat, whatsapp, RRSS u otros canales de comunicación) y solucionar las demandas de los usuarios. · Registrar los detalles de las llamadas en los sistemas de gestión de llamadas y proporcionar respuesta y resolución dentro del SLA. · Mantenerse informado de las novedades de los productos y servicios mostrando expertise para atender a los clientes. · Escalar posibles problemas de servicio al equipo de management. Seguir todos los procesos y procedimientos del proyecto. · Asegurar que se mantenga el SLA contractual. · Brindar cobertura a otros Agentes en su ausencia, ya sea dentro del mismo equipo o entre equipos. · Servir de enlace con supervisores/líderes de equipo/calidad/WFM_RTM en proyectos específicos donde se solicite. · Comprender y cumplir con las tareas administrativas, incluidos los formularios de vacaciones, enfermedad y horas extra, de manera apropiada y precisa. · Asistir a las Reuniones periódicas del Equipo. · Trabajar en tareas adicionales requeridas por el Supervisor o el mentor relacionadas con el mantenimiento del desempeño del servicio, la calidad y la satisfacción del cliente.    Requerimientos - Español y Portugues a nivel alto. - Conocimiento de informática a nivel de usuario Windows/MS Office/Internet. - Buena disposición para trabajar en un entorno de atención al cliente. - Habilidades de atención al cliente: capacidad para escuchar y comprender las necesidades de los clientes. - Capacidad para hacerse cargo de las llamadas y progresar hasta su resolución o escalar la llamada hasta su resolución. Habilidades personales · Interesado por el mundo de la moda y la joyería deseable. · Orientación al detalle. · Habilidad de trabajar bajo presión y en entornos dinámicos. · Excelentes habilidades de comunicación oral y escrita. · Espiritu de equipo. · Enfoque lógico para la resolución de problemas. · Capacidad para trabajar por iniciativa propia. · Flexibilidad para adaptarse a distintas tareas. Lo que ofrecemos En este puesto, ofrecemos: · Contrato indefinido de 39h horas con horario rotativo de lunes a domingo entre 10.00 y 19.00 · Oficina en una ubicación excelente en Barcelona · Salario: 19.623,94 € euros brutos + hasta 1.200 euros brutos en bonus al año · Bonificación por recomendación · Formación completa y remunerada, sobre la empresa y el proyecto en el que trabajarás · Programa de desarrollo profesional y cursos especializados Ofrecemos igualdad de oportunidades de empleo Nos comprometemos a ofrecer igualdad de oportunidades laborales a todos los candidatos, y un entorno de trabajo libre de discriminación y acoso. Todas nuestras prácticas de contratación se basan en las necesidades empresariales, los requisitos del puesto y las cualificaciones personales, sin tener en cuenta la identidad de género, la edad, la religión, el origen étnico, la situación familiar o parental o cualquier otra clasificación protegida por la legislación nacional aplicable. R1743243

• Contrato indefinido
• Jornada completa
• 19.000 € - 21.000 € Bruto/año

• Barcelona
• Presencial
• Hace 1d
  (Publicada de nuevo)

The role: At AIRE we are looking for a Booking Agent to reinforce our team! Located in Tenerife, your main responsibility is to offer excellent customer service and the correct management of booking reservations. You will work for all AIRE's facilities. Some of the tasks that you will perform: Personalized customer service via email, chat, and/or telephone on an international/national level. Managing individual and group reservations. Solving and overseeing any possible issues that our clients might run into. You need to have great customer service, verbal communication, data entry, phone, and computer skills. But don't worry, full training will be provided. Who you are: You are fluent in English, other languages will be a plus. You have great communication skills, are completely customer-oriented, and with noticeable commercial expertise. You are able to follow guidelines, minimizing errors. You are good at multitasking. You are flexible and able to work nights, holidays, and weekends when needed. Ability to maintain the required internet speed. What we offer to you: 40h Permanent contract (1 months of trial period). Night and transport bonuses are paid. An average of 40 holiday days (32 days per collective agreement + extra holiday days depending on public holidays you work) Referral Program 30% off in all our experiences! Employee discount for private health insurance. Team Spirit is our big asset! We are proud to have a welcoming and inclusive working environment where everyone's opinions and backgrounds are heard and respected.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• 25 jun

Job Description Experience the Power of a Game-Changing Career Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most well-known companies - the ones you use every day - helping them transform their businesses through cutting-edge technology and integrated solutions. If you're looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you'll become part of a dynamic team of game-changers shaping the future of global brands. Career Growth and Personal Development We believe in unlocking your potential. You'll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you'll build meaningful connections - even "friends for life." What You'll Do At the core of everything we do is a commitment to people - our clients, their customers, our teams, our communities, and our planet. As IT Service Desk Agent you will: Provide 1st level support to the client workers Handling of IT requests or issues via phone, mail and chat or via self-service portal Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests To be accessible and provide a first resolution rate by using internal knowledge databases. Cooperate with client's 2nd level service organizations and external service providers Provide support to client's employees in the operation of user systems and peripheral devices Concentrix is a Great Match If You: Bilingual/Proficient level of the market language: German Very good English language skills Experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage Good IT knowledge, especially of Windows 10, Office 365 and MS Teams Good knowledge in troubleshooting hardware and software Analytical approach to complex issues Experience in ITSM ticket systems (ideally in ServiceNow) Knowledge of processes according to ITIL V4 good to have High customer and service orientation High sense of responsibility Reliable and systematic way of working Willingness to learn and develop technical and soft skills Willingness to work shifts High motivation and willingness to work in a global team What's in It for You Full-time (39 hours/week) permanent contract, Monday to Friday (08:00-17:00) Competitive salary: €22,000 gross/year + up to €2,400 bonus/year Private medical insurance Great office location in Barcelona Fully paid training on the company and project Career development programs and specialized training courses Experience the Best Version of You At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. If this sounds like the right next step in your career, we'd love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice. Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1740436

• Contrato indefinido
• Jornada completa
• 22.000 € - 25.000 € Bruto/año