74 ofertas de customer care en todas las ubicaciones

• Palma de Mallorca
• Presencial
• Hace 1d
  (Publicada de nuevo)

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment. In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone. Main responsibilities - Handling inbound calls from tourists and agencies with a solution-oriented mindset - Assisting with hotel reservations and service-related queries - Confirming transfer schedules - Supporting customers with incidents (lost items, changes, special requests, etc.) - Managing emergencies with professionalism and empathy - Providing accurate and helpful information Requisitos: - Minimum experience of one year in a similar position. - Customer service oriented. - Fluent English and Spanish, writing and speaking. - Intermediate level of German. Other languages will be valued. - Flexible working schedule. Available to work night shifts. - Office Package knowledge.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Nationwide
• Hace 4d
  (Publicada de nuevo)

Robotics, Automation, Mechanical & Electrical Site based, with travel across Europe (Spain, Germany, France, Italy) Who are NPSG Europe: We are a leading project management and project delivery organisation, offering robotics and automation technology integration and installation services for warehouse, distribution and e-fulfilment customers across Europe. We deliver flawless execution, driven by our focus on the customer, our processes and innovation. About the role: As an Installation Technician you will fit frames, brackets, mobile shelving units, workstations and related equipment, carrying out electromechanical assembly to build units from components such as PC boards, fabricated and machined metals and cable harnesses. You will work as part of a site team to deliver each installation safely and to a high standard. Responsibilities: -Assemble, test and troubleshoot electromechanical assemblies. -Fit frames, brackets, mobile shelving units and workstations to specification. -Carry out tests with minimal instruction and complete the supporting documentation. -Communicate technical problems and work with others - Senior Site Lead, clients and colleagues - to resolve them. -Identify, analyse and report product performance and quality issues. -Comply with all NPSG, client and general contractor health, safety and environmental policies to keep the team and site visitors safe. Why Join Us: We value our team members and their wellbeing. You can expect a competitive, annually benchmarked salary. We prioritise your wellbeing with private medical care (for full-time staff), an Employee Assistance Programme and dedicated Mental Health First Aiders. We actively invest in your future through a global learning strategy, skills-based development pathways and access to LinkedIn Learning. You will join a highly satisfied workforce our 2025 survey showed over 85% employee satisfaction

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Reus
• Presencial
• Hace 1d
  (Publicada de nuevo)

Customer Care & Booking Operations Agent At Ziptransfers, we are looking for a detail-oriented Customer Care & Booking Operations Agent to join our Customer Service team. This role combines customer support, booking management, provider coordination, and operational follow-up. The main goal is to ensure that every transfer service is managed accurately, efficiently, and in line with our internal procedures, providing a smooth and reliable experience for both customers and providers. Position Mission To manage the full operational cycle of transfer bookings, from the initial customer request through to the completion of the service. The role involves handling customer and provider communications, validating booking information, managing incidents, processing changes or cancellations, and ensuring that all actions are correctly recorded and aligned with established guidelines. The purpose of the position is to contribute to a reliable, consistent, and high-quality customer experience at every stage of the service. Main Responsibilities Support customers throughout the full booking journey, from the moment the reservation is made until the transfer service has been completed. Review, verify, and validate booking details to ensure accuracy and prevent operational errors. Coordinate booking confirmations with local providers, making sure that all service information is clear, complete, and aligned with the customer’s booking. Manage customer and provider communications through the available service channels, providing clear, accurate, and timely information. Monitor scheduled transfer services and identify potential issues in advance whenever possible. Handle live-service incidents, such as delays, driver or vehicle issues, last-minute changes, or customer difficulties, following internal protocols and minimizing the impact on the customer experience. Process booking modifications, cancellations, refunds, and additional charges according to established procedures. Manage post-service claims and complaints, analyzing each case and applying the appropriate solution within the assigned level of autonomy. Ensure accurate recording of all relevant information in the company’s internal systems, CRM, and operational platforms. Work closely with Customer Service and Operations teams to ensure service continuity, correct handovers, and consistent communication. Contribute to the continuous improvement of internal processes by identifying recurring issues, operational risks, or areas for improvement. Requirements Minimum of 1 year of experience in customer service, call center, customer care, booking management, or operational support roles. Previous experience in tourism, transport, mobility, hospitality, travel services, or transfer management will be positively valued. High level of English. High level of Spanish. Good command of office tools, including email, spreadsheets, and document management. Experience using CRM systems, booking platforms, ticketing tools, or internal management systems. Strong customer orientation and ability to communicate clearly and professionally. Good problem-solving skills and ability to remain calm when handling incidents. High attention to detail and accuracy when managing operational information. Organizational skills, sense of responsibility, and ability to follow established procedures. Availability to work shifts. Residence in Reus, Tarragona, or nearby area. What We Offer Join a growing company specialized in transfer service management. A stable project with development opportunities. Initial training and onboarding support. Develop experience in customer care, booking operations, provider coordination, and incident management. A dynamic operational environment where accuracy, service quality, and teamwork are key. Internal growth opportunities based on performance, commitment, and development. A collaborative team environment with direct involvement in customer experience and daily operations.

• Contrato indefinido
• Jornada completa
• 18.000 € - 20.000 € Bruto/año

• Palma de Mallorca
• Presencial
• Hace 1d
  (Publicada de nuevo)

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment. In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone. Main responsibilities - Handling inbound calls from tourists and agencies with a solution-oriented mindset - Assisting with hotel reservations and service-related queries - Confirming transfer schedules - Supporting customers with incidents (lost items, changes, special requests, etc.) - Managing emergencies with professionalism and empathy - Providing accurate and helpful information Requisitos: - Minimum experience of one year in a similar position. - Customer service oriented. - Fluent English and Spanish, writing and speaking. - Intermediate level of German. Other languages will be valued. - Flexible working schedule. Available to work night shifts. - Office Package knowledge.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Vila-Seca
• Presencial
• Hace 16h
  (Publicada de nuevo)

Funciones Ofrecer una atención personalizada, resolutiva y cercana al cliente, gestionando de forma integral la atención telefónica, escrita y digital de clientes particulares, agencias y socios del Club PortAventura. Su misión es informar, asistir y comercializar los productos y servicios del Resort (entradas, hoteles, paquetes, restauración, servicios adicionales, etc.) de acuerdo con los procedimientos establecidos, asegurando una experiencia positiva en línea con los estándares de calidad y filosofía de Customer Centricity de la Compañía. Asimismo, el agente debe garantizar la correcta gestión administrativa de las reservas, incidencias, solicitudes y reclamaciones, colaborando activamente con el resto del equipo para alcanzar los objetivos comerciales, operativos y de satisfacción definidos por el área. Se ofrece Contrato-fijo discontinuo.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible