113 ofertas de customer operations en todas las ubicaciones

• Barcelona
• Presencial
• Hace 4d

At Grupo Alliance, we are currently looking for an experienced Internal Sales Specialist on behalf of one of our international industrial clients. If you are a commercially minded professional who enjoys customer interaction, coordination, analysis, and operational excellence, this could be the perfect opportunity for you. As an Internal Sales Specialist, you will play a key role in supporting commercial operations, ensuring excellent customer service, and coordinating closely with Sales, Production, Supply Chain, Finance, and other internal departments. Roles & Responsabilities: Manage full customer service processes accurately and efficiently (order processing, invoicing, risk management, forecasting, account receivables, etc. Update and maintain customer pricing conditions and commercial data. Manage customer records and information within internal systems. Support rappel management and commercial agreements follow-up. Coordinate product supply and order availability with internal departments (Production, Logistics, Purchasing, Finance, and Sustainability area). Collaborate closely with External Sales and Cross-Functional Teams. Provide commercial and administrative support to customers. Ensure smooth communication between customers, production, logistics, and finance teams. Monitor delivery timelines, customer requirements, and service levels. Prepare reports, sales documentation, and commercial follow-up information. Support continuous improvement of internal sales processes and customer service. Competencies: Minimum 5 years of experience in Internal Sales, Sales Administration, Customer Service, or similar commercial support roles. Strong commercial mindset combined with excellent administrative capabilities. Experience working in industrial or transformation/manufacturing environments is highly valued. Advanced SAP knowledge or similar is mandatory. Good command of Microsoft Office tools, especially Excel. Fluent English and French required. Catalan is a strong plus. Strong communication and coordination skills. Experience interacting with customers and cross-functional teams. Ability to work in a fast-paced and dynamic environment. Detail-oriented with strong organizational skills. Skills: Order processing and sales administration. Customer account management. SAP ERP management. Pricing and commercial data maintenance. Rebate/rappel management. Supply coordination and follow-up. Reporting and documentation. Internal stakeholder coordination. Customer communication. Time and priority management. What We Offer: Opportunity to join an international and growing industrial company. Dynamic commercial environment with cross-functional exposure. High level of interaction with customers and internal teams. Professional development opportunities. Collaborative and people-oriented culture. A collaborative culture focused on safety, sustainability, and operational excellence. Stable position within a strategic business area. Competitive compensation and benefits package. Ready to make an impact? If you are passionate about customer service, commercial operations, and teamwork, and you want to grow within a dynamic industrial environment, we would love to meet you.

• Contrato otros contratos
• Jornada completa
• 33.000 € - 36.000 € Bruto/año

• Llucmajor
• Presencial
• Hace 5d
  (Publicada de nuevo)

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. We are currently looking for a Restaurant Supervisor to oversee our Food & Beverage operations. This role plays a key part in ensuring smooth daily operations, high service standards, and excellent guest satisfaction. The selected candidate will act as a reference point during shifts, leading by example, supporting the team, and contributing to a professional and efficient service environment. Key ResponsibilitiesOperations & Service Excellence Ensure effective teamwork to deliver outstanding service. Oversee opening and closing procedures, ensuring all areas are properly set and operational. Monitor dining areas to guarantee service quality, guest comfort, and safety. Ensure storage areas are clean, organized, and follow stock rotation procedures (FIFO). Conduct inventories and manage stock replenishment. Identify and report maintenance issues and follow up on resolutions. Maintain clean and organized work areas at all times. Team Leadership & Support Support management in recruitment, training, scheduling, and performance evaluation. Motivate and guide team members to achieve high-performance levels. Assign tasks and ensure they are completed efficiently and to the required standard. Act as a first point of contact for employees, encouraging open communication. Foster a positive, collaborative, and respectful work environment. Guest Experience & Service Welcome and farewell guests in line with company standards. Anticipate guest needs and provide a proactive and personalized service. Handle guest requests, concerns, and complaints professionally. Ensure a consistent and high-quality guest experience. Assist guests with special needs or disabilities when required. Safety, Compliance & Standards Follow and enforce company policies, procedures, and safety standards. Identify and report risks, incidents, or unsafe conditions. Ensure proper use of equipment and safety measures. Maintain confidentiality and protect company information. Quality & Continuous Improvement Ensure compliance with quality standards and procedures. Identify opportunities to improve efficiency, productivity, and service levels. Collaborate with other departments to support operational excellence. Requirements Education High school diploma or equivalent (hospitality training is a plus). Experience Minimum of 2 years of experience in a similar role. At least 1 year of supervisory experience. Languages Spanish: fluent English: fluent German: desirable Skills Leadership and teamwork Customer service orientation Strong communication skills Problem-solving and decision-making Organization and time management Proactivity and adaptability Attention to detail Ability to work under pressure Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Alcobendas
• Híbrido
• Hace 4d

Customer Operations Trainee with Portuguese – Internship (Madrid) We are looking for a motivated Trainee to join our Customer Operations team in Madrid, helping in the support to operational tasks within Service Contract management: Contract Activation, Prolongation, Transfer, Termination and other administrative tasks and customer and dealer attendance via phone call and email. Tasks & Responsibilities Reception of clients and suppliers calls (approximately 20 calls a day). Transference of the calls to an automatic survey of satisfaction (objective defined min. 50% and satisfaction of client/supplier 4.3/5) – Resolution of clients and suppliers e-mails. Management of incidents originated in APAR and MPC (via email, telephone, e-Ticketing). Follow-up of the incidences received through a tool called Phone-Ticket (within 48 hours). Creation and update of suppliers in SAP using the tool e-Ticketing in addition (within 48 hours). Management of rejected invoices in 24 hours. Countable analysis of clients and suppliers accounts. Solution of dunning letters/legal cases. Execution of clients dunning via Cofico. Emission of calls for unpaid debts. Duties on holidays when required and approved by the TL beforehand. Qualifications Education Business Administration background or Tourism degree. IT Skills Basic level in SAP/FI. Basic level in MS Office tools, especially Excel. Languages Multiple languages. Portuguese is a must. Internship Conditions & Benefits Duration: 1 year Holidays: 30 days + Easter Monday + Christmas Eve Hybrid model: 3 days remote / 2 days onsite (San Sebastián de los Reyes) Working hours: 35 hours per week (7 per day)

• Contrato formativo
• Jornada completa
• Salario no disponible

• Reus
• Presencial
• Hace 6d
  (Publicada de nuevo)

Customer Care & Booking Operations Agent At Ziptransfers, we are looking for a detail-oriented Customer Care & Booking Operations Agent to join our Customer Service team. This role combines customer support, booking management, provider coordination, and operational follow-up. The main goal is to ensure that every transfer service is managed accurately, efficiently, and in line with our internal procedures, providing a smooth and reliable experience for both customers and providers. Position Mission To manage the full operational cycle of transfer bookings, from the initial customer request through to the completion of the service. The role involves handling customer and provider communications, validating booking information, managing incidents, processing changes or cancellations, and ensuring that all actions are correctly recorded and aligned with established guidelines. The purpose of the position is to contribute to a reliable, consistent, and high-quality customer experience at every stage of the service. Main Responsibilities Support customers throughout the full booking journey, from the moment the reservation is made until the transfer service has been completed. Review, verify, and validate booking details to ensure accuracy and prevent operational errors. Coordinate booking confirmations with local providers, making sure that all service information is clear, complete, and aligned with the customer’s booking. Manage customer and provider communications through the available service channels, providing clear, accurate, and timely information. Monitor scheduled transfer services and identify potential issues in advance whenever possible. Handle live-service incidents, such as delays, driver or vehicle issues, last-minute changes, or customer difficulties, following internal protocols and minimizing the impact on the customer experience. Process booking modifications, cancellations, refunds, and additional charges according to established procedures. Manage post-service claims and complaints, analyzing each case and applying the appropriate solution within the assigned level of autonomy. Ensure accurate recording of all relevant information in the company’s internal systems, CRM, and operational platforms. Work closely with Customer Service and Operations teams to ensure service continuity, correct handovers, and consistent communication. Contribute to the continuous improvement of internal processes by identifying recurring issues, operational risks, or areas for improvement. Requirements Minimum of 1 year of experience in customer service, call center, customer care, booking management, or operational support roles. Previous experience in tourism, transport, mobility, hospitality, travel services, or transfer management will be positively valued. High level of English. High level of Spanish. Good command of office tools, including email, spreadsheets, and document management. Experience using CRM systems, booking platforms, ticketing tools, or internal management systems. Strong customer orientation and ability to communicate clearly and professionally. Good problem-solving skills and ability to remain calm when handling incidents. High attention to detail and accuracy when managing operational information. Organizational skills, sense of responsibility, and ability to follow established procedures. Availability to work shifts. Residence in Reus, Tarragona, or nearby area. What We Offer Join a growing company specialized in transfer service management. A stable project with development opportunities. Initial training and onboarding support. Develop experience in customer care, booking operations, provider coordination, and incident management. A dynamic operational environment where accuracy, service quality, and teamwork are key. Internal growth opportunities based on performance, commitment, and development. A collaborative team environment with direct involvement in customer experience and daily operations.

• Contrato indefinido
• Jornada completa
• 18.000 € - 20.000 € Bruto/año

• El Prat de Llobregat
• Híbrido
• 04 jun

Desde Transglory, empresa de transporte internacional, perteneciente a Romeu y dedicada a la consolidación neutral de carga, buscamos incorporar una persona en el departamento de operaciones. Funciones a realizar. - Atención al cliente en todo el proceso operativo, así como la gestión de Routings de cliente con origen (monitorizacion del embarque) - Gestión a la llegada de la mercancía. - Tráfico hasta la entrega al cliente (datos de despacho, pagos, movimientos internos, almacenajes). ¿Qué buscamos? + 1 o 2 Años de experiencia en empresa de consolidado o forwarding. - Nivel de Ingles Medio Alto. - Persona resolutiva con capacidad de tomar decisiones y habilidades comunicativas. ¿Qué ofrecemos? - Incorporación a jornada completa de 9:00 a 13:30 y 14:30 a 18:00 de lunes a viernes. Con viernes alternos hasta la 13:30. - Trabajo hibrido con posibilidad de teletrabajar 2 días a la semana. - Puesto de trabajo en una empresa consolidada, formando parte de un equipo joven y dinámico.

• Contrato indefinido
• Jornada completa
• Salario no disponible