16 ofertas de quality analyst en todas las ubicaciones

• Santa Cruz de Tenerife
• Presencial
• Hace 3h
  (Publicada de nuevo)

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career. What you will do: - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. - Identify appropriate problem-resolution procedures using customer-specific information. - Be the SPOC (Single Point of Contact) within the service provider for the incident originator. - Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled. - Enthusiastically coordinate progress throughout the entire lifecycle of the incident. - Escalate unresolved issues to support leads, designated (Client) service group. Why you will love working here: - Training and development crafted to your individual goals and needs. - Continuous long term career opportunities and professional growth in a global company. Possible future roles: Quality Analyst Serivice Delivery Supporter Team Leader Level 2 agent What happens next? Quick conversation with HR (via Phone) Interview with a Manager/IT expert/project representative Feedback (1-5 business days after the interview) * The disability certificate will be highly valued *

• Contrato indefinido
• Jornada completa
• 17.000 € - 21.000 € Bruto/año

• Las Palmas de Gran Canaria
• Presencial
• Hace 3h
  (Publicada de nuevo)

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career. What you will do: - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. - Identify appropriate problem-resolution procedures using customer-specific information. - Be the SPOC (Single Point of Contact) within the service provider for the incident originator. - Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled. - Enthusiastically coordinate progress throughout the entire lifecycle of the incident. - Escalate unresolved issues to support leads, designated (Client) service group. Why you will love working here: - Training and development crafted to your individual goals and needs. - Continuous long term career opportunities and professional growth in a global company. Possible future roles: Quality Analyst Serivice Delivery Supporter Team Leader Level 2 agent What happens next? Quick conversation with HR (via Phone) Interview with a Manager/IT expert/project representative Feedback (1-5 business days after the interview) * The disability certificate will be highly valued *

• Contrato indefinido
• Jornada completa
• 17.000 € - 21.000 € Bruto/año

• Madrid
• Híbrido
• Hace 2m
  (Publicada de nuevo)

En Digital Insure Services Iberia buscamos un perfil con formación jurídica y mentalidad analítica para unirse a nuestro departamento de Cumplimiento. Como Junior Compliance Analyst, serás responsable no solo de la vigilancia normativa diaria, sino también de la creación y redacción del marco normativo interno y de asegurar que cumplimos con los estándares de cumplimiento exigidos por nuestros clientes (aseguradoras y entidades financieras). Desarrollo Normativo y Redacción de Políticas •Colaborar activamente en la redacción, implantación y actualización de políticas, procedimientos y normas internas (Código Ético, GDPR, políticas de seguridad de la información, formaciones obligatorias y de concienciación, políticas de Capital Humano, sostenibilidad, gobierno corporativo, etc.). •Desarrollar guías y materiales de formación para asegurar que las políticas se comprenden y aplican correctamente en todos los departamentos. Seguridad de la información & Continuidad de negocio & Solvencia ·Apoyo en la creación e implantación del inventario de políticas, normativas y procedimientos de seguridad, seguridad de la información y continuidad de negocio. ·Garantizar el cumplimiento de gestión de incidentes definido en la política corporativa. Gestión de Cumplimiento para Clientes ·Asegurar el cumplimiento de los requisitos técnicos y legales exigidos por nuestros clientes en sus procesos de auditoría y contratación, así como coordinar los procesos de anuales que se requieran. ·Actuar como punto de contacto en la relación con las áreas de Compliance de clientes para los procesos de auditoria / homologación y recopilar las evidencias necesarias requeridas por los clientes. ·Coordinación con los equipos internacionales y locales en los procesos de auditoria/homologación. ·Preparar y supervisar la documentación necesaria requerida por los clientes para el seguimiento de la actividad: elaboración de informes de seguimiento de SLAs, etc.. Operaciones de Cumplimiento y Prevención (AML/KYC) •Realizar procesos de Customer Due Diligence (CDD) y Enhanced Due Diligence (EDD) para clientes corporativos. •Revisar alertas de PEP/Sanciones e investigar transacciones sospechosas para prevenir fraude y blanqueo de capitales. Análisis de Riesgos y Mejora Continua •Analizar estructuras legales e identificar riesgos operativos, contractuales y tecnológicos. •Proponer el uso de herramientas (incluyendo IA) para optimizar la gestión de políticas y el control de riesgos. •Apoyo en la obtención de certificaciones de calidad (ISO 9001) REQUISITOS Formación •Grado en Derecho (imprescindible). •Se valorará positivamente formación específica en Compliance (posgrado, máster o certificación). Experiencia •Alrededor de 2 años de experiencia en departamentos de Cumplimiento Normativo, Asesoría Jurídica o Gestión de Riesgos. Habilidades técnicas •Excelente capacidad de expresión escrita para elaboración de informes, políticas y escritos legales. •Nivel alto de inglés (B2/C1), tanto hablado como escrito (capacidad de redactar en inglés). •Frances: Se valorará positivamente el conocimiento de la lengua. • Dominio del paquete Office (Excel, Word, PowerPoint). •Curiosidad e interés por el uso de herramientas de IA aplicada al cumplimiento. •Conocimiento de normativa AML/KYC, RGPD, y marcos de Compliance sectorial en seguros o banca (valorable). Competencias •Orientación a procesos: capacidad para estructurar ideas y convertirlas en procedimientos ejecutables. •Capacidad analítica: habilidad para desgranar legislación compleja y aplicarla al negocio. •Atención al detalle y autogestión: rigor en el cumplimiento de plazos y calidad de los entregables. •Comunicación efectiva: capacidad para negociar y explicar requisitos de cumplimiento a equipos internos y clientes externos. ¿QUÉ OFRECEMOS? •Oportunidad de participar directamente en la construcción del marco normativo de una Insurtech líder. •Entorno de trabajo dinámico, tecnológico y en plena expansión internacional

• Contrato indefinido
• Jornada completa
• 25.000 € - 33.000 € Bruto/año

• Madrid
• Híbrido
• Hace 1h
  Nueva

PFNOSTANDR Dynamics 365CE Functional Consultant Customer Service & Contact Center Languages: Spanish Mandatory and fluent in English. The person will be responsible for delivering customization based on Dynamics CE Platform and functional design as part of a project team. Responsabilities: Deliver quality developments (customization and integration) with defined quality standards. Go through functional design of given business requirements for functional solution and create detailed functional design document (FDD). Work closely with technical consultants to understand requirements. Report progress periodically to lead/project manager and assist them in reporting. Check in/check out code in Azure DevOps and update work items. Elaboration of test plan documents. Solve functional issues encountered during testing cycles. Provide training sessions to the customer. Desirable skills: Experience in Insurance Sector Functional Consultant with 5 + years of experience in Dynamics 365 Customer Service and Contact Center Working knowledge of Dynamics 365 CE framework and Power Platform. Hands-on Microsoft Dynamics 365 CE design and development experience. Demonstrable knowledge in customization, low code flows and Apps over Power Automate and Power Apps. Knowledge of capabilities of the supporting software in the Microsoft stack such as Power Platform and Azure integration tools is a plus. Experience in using Azure DevOps for code management and requirement management. Good understanding of project methodologies especially Agile (JIRA). Microsoft certifications are a plus. Work modality: Hybrid

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Madrid
• Solo teletrabajo
• Hace 5d

We are looking for a Solution Analyst to join the team of our client in Spain. You will act as a key bridge between business and technology, driving the definition and delivery of scalable, cloud-based solutions while ensuring alignment across stakeholders and technical teams. High english level is required. Key Responsibilities: Lead the full requirements lifecycle: elicitation, analysis, documentation, validation, and refinement Ensure requirements are clear, structured, testable, and aligned with business priorities Maintain full requirements traceability from business needs to functional specifications and test cases Produce and manage documentation (BRD, FRD, use cases, acceptance criteria) Facilitate stakeholder workshops to align business needs with solution design Develop functional flows and use cases consistent with architecture and business requirements Track requirements progress, quality, risks, and readiness Manage change requests and perform impact analysis Collaborate with Product, Architecture, Engineering, QA, Security, and DevOps/SRE teams Support solution design and feasibility analysis aligned with Azure-based architectures Identify opportunities for process improvement and innovation, including AI-driven capabilities Support testing and UAT to ensure alignment between requirements and delivered solutions Mandatory requirements: 5+ years of experience as a Solution Analyst and/or Business Analyst Strong expertise in requirements elicitation, documentation, and lifecycle management and requirements traceability and structured frameworks Use case modeling and specification standards Solid understanding of Agile (Scrum, SAFe) and/or Waterfall methodologies Strong knowledge of the end-to-end IT delivery lifecycle Experience with Azure Cloud Services (Functions, Key Vault, APIM, Service Bus, etc.) Understanding of application architecture and frontend/backend integration Ability to translate business requirements into cloud-native solution designs Excellent communication, facilitation, and stakeholder management skills English C1 Nice to have: Experience with modern web frameworks (React, Next.js) and .NET Exposure to AI and emerging technologies (Azure AI, Generative AI, automation) Knowledge of Azure AI Search (semantic, vector, hybrid search) and intelligent content workflows Experience with Azure DevOps and Confluence ¿What can we offer? - 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! - Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances). -'Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…) - Free access to several training platforms - Professional stability and career plans - UST also, compensates referrals from which you could benefit when you refer professionals. - The option to pick between 12 or 14 payments along the year. - Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) - UST Club Platform discounts and gym Access discounts If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

• Contrato indefinido
• Jornada completa
• Salario no disponible