135 ofertas de customer experience en Barcelona

• Barcelona
• Presencial
• Hace 8h
  (Publicada de nuevo)

At Grupo Alliance, we are currently looking for an experienced Internal Sales Specialist on behalf of one of our international industrial clients. If you are a commercially minded professional who enjoys customer interaction, coordination, analysis, and operational excellence, this could be the perfect opportunity for you. As an Internal Sales Specialist, you will play a key role in supporting commercial operations, ensuring excellent customer service, and coordinating closely with Sales, Production, Supply Chain, Finance, and other internal departments. Roles & Responsabilities: Manage full customer service processes accurately and efficiently (order processing, invoicing, risk management, forecasting, account receivables, etc. Update and maintain customer pricing conditions and commercial data. Manage customer records and information within internal systems. Support rappel management and commercial agreements follow-up. Coordinate product supply and order availability with internal departments (Production, Logistics, Purchasing, Finance, and Sustainability area). Collaborate closely with External Sales and Cross-Functional Teams. Provide commercial and administrative support to customers. Ensure smooth communication between customers, production, logistics, and finance teams. Monitor delivery timelines, customer requirements, and service levels. Prepare reports, sales documentation, and commercial follow-up information. Support continuous improvement of internal sales processes and customer service. Competencies: Minimum 5 years of experience in Internal Sales, Sales Administration, Customer Service, or similar commercial support roles. Strong commercial mindset combined with excellent administrative capabilities. Experience working in industrial or transformation/manufacturing environments is highly valued. Advanced SAP knowledge or similar is mandatory. Good command of Microsoft Office tools, especially Excel. Fluent English and French required. Catalan is a strong plus. Strong communication and coordination skills. Experience interacting with customers and cross-functional teams. Ability to work in a fast-paced and dynamic environment. Detail-oriented with strong organizational skills. Skills: Order processing and sales administration. Customer account management. SAP ERP management. Pricing and commercial data maintenance. Rebate/rappel management. Supply coordination and follow-up. Reporting and documentation. Internal stakeholder coordination. Customer communication. Time and priority management. What We Offer: Opportunity to join an international and growing industrial company. Dynamic commercial environment with cross-functional exposure. High level of interaction with customers and internal teams. Professional development opportunities. Collaborative and people-oriented culture. A collaborative culture focused on safety, sustainability, and operational excellence. Stable position within a strategic business area. Competitive compensation and benefits package. Ready to make an impact? If you are passionate about customer service, commercial operations, and teamwork, and you want to grow within a dynamic industrial environment, we would love to meet you.

• Contrato otros contratos
• Jornada completa
• 33.000 € - 36.000 € Bruto/año

• Barcelona
• Híbrido
• 26 may
  (Publicada de nuevo)

NTT Data somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. ¿Nuestra misión? Ofrecer soluciones tecnológicas, de negocio, estrategia, desarrollo y mantenimiento de aplicaciones, siendo un referente en consultoría. Todo gracias a la colaboración entre equipos, la calidad humana de nuestra gente y a que no nos conformamos con lo establecido, buscamos siempre la innovación que nos acerca al futuro. Nuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente. Nuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo. En el marco de nuestros proyectos en entorno aeroportuario, estamos buscando incorporar un perfil técnico orientado a Customer Experience y análisis de datos, que nos ayude a seguir evolucionando la gestión y el tratamiento de la información derivada de las reclamaciones de los viajeros. 👉 ¿Qué buscamos? Un/a profesional con entre 2 y 3 años de experiencia, con capacidad para combinar visión de negocio y análisis de datos, aportando insights que mejoren la experiencia del cliente. 👉 Funciones principales: Análisis de datos derivados de la gestión de reclamaciones y experiencia del cliente Elaboración de informes y dashboards (Power BI u otras herramientas BI) Identificación de tendencias, patrones y oportunidades de mejora Soporte a la toma de decisiones mediante insights accionables Colaboración con equipos operativos y de negocio en la mejora continua de procesos 👉 Requisitos: Titulación universitaria Experiencia de 2-3 años en análisis de datos aplicado a experiencia de cliente Manejo de herramientas de análisis y visualización (Power BI, Excel avanzado, etc.) Valorable conocimiento de SQL u otras herramientas de tratamiento de datos Muy valorable experiencia en sectores como transporte, turismo, logística o retail Imprescindible catalán C2 e inglés intermedio. 👉 Qué ofrecemos: Proyecto en un entorno dinámico y de alto impacto (sector aeroportuario) Posibilidad de trabajar con datos reales de cliente y contribuir a mejorar su experiencia Integración en un equipo multidisciplinar con foco en innovación y mejora continua Porque #Greattech, needs #GreatPeople, like you.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• 15 jun

We are looking for a professional to develop, support and optimize the multi-channel Customer Experience operations within a corporate environment, collaborating with internal and external stakeholders to improve the full customer lifecycle and ensure high-quality service delivery across workplace-related services. Functions: Coordinate and manage on-site meetings and events using corporate tools (Outlook, Teams, SharePoint), ensuring execution, escalation management and post-event reconciliation. Monitor Customer Experience KPIs through reporting tools (Excel, dashboards) and implement improvement actions based on data insights. Maintain and update multi-channel platforms and internal knowledge repositories (SharePoint, internal CMS tools). Collaborate with Workplace, Marketing and Technology Support teams to identify process improvements and optimize service delivery models. Responsibilities: Analyze customer experience processes and propose improvements leveraging digital tools and workplace platforms. Manage stakeholder communication (internal teams, vendors, clients) ensuring alignment and service quality. Support sourcing activities and supplier trends analysis, contributing to continuous improvement of service models. Ensure compliance with internal policies and recommend updates aligned with business needs and operational changes. Perform operational and data analysis to support decision-making and customer experience optimization. Identify technological opportunities (automation, platform improvements) to enhance workplace services. Requisitos imprescindibles:Minimum 2-3 years of professional experience in Meeting & Events, Workplace Management or Customer Experience operations.Minimum 2 years of experience using Microsoft Office tools (Excel, PowerPoint, Outlook) and SharePoint in a professional environment.English level minimum B2, spoken and written.Professional experience coordinating events, meetings or workplace services in corporate environments. Requisitos valorables:Experience working with KPI reporting and dashboard tracking tools applied to customer experience or operations.Experience collaborating with cross-functional teams (Marketing, IT Support, Workplace Services).Experience in supplier management or sourcing activities within corporate services.Experience contributing to process improvement or operational transformation initiatives.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• Hace 1h
  Nueva

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry. What you will do in this role - Lead structured follow-up and support calls with prospective customers after they've expressed interest in a product - Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction - Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences - Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams - Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects - Ensure all customer interactions align with the quality standards and premium positioning of the brand. . Concentrix is a great match if you: - Are bilingual or proficient in Dutch and English - Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies - Bring experience in customer service or sales - ideally within the automotive or luxury sectors - Communicate clearly and confidently, especially with executive-level or high-end clientele - Demonstrate a strong interest in the automotive industry and premium products - Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers - Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction. Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you - Full-time 39 hours/week, permanent contract: Monday - Friday 09.00 - 18.00 - Salary 21.376 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." R1746796

• Contrato indefinido
• Jornada completa
• 21.000 € - 24.000 € Bruto/año

• Barcelona
• Presencial
• Hace 2h
  Nueva

¿Te gusta conectar con las personas y ofrecer un servicio que deje huella? ¿Te motiva trabajar con objetivos comerciales y un atractivo sistema de incentivos? OK Mobility es una compañía internacional especializada en soluciones de movilidad, con presencia en más de 15 países. Cada día trabajamos para ofrecer una experiencia excelente a nuestros clientes gracias al compromiso de un equipo diverso y apasionado por el servicio. Si disfrutas combinando atención al cliente, ventas y trabajo en equipo… queremos conocerte. ¿Cómo será tu experiencia en OK Mobility? Formarás parte de un equipo que te acompañará desde el primer día, donde la colaboración y el apoyo mutuo son clave. ¿¿ Trabajarás en un entorno dinámico e internacional, donde cada jornada supone nuevos retos y oportunidades para aprender. Serás la imagen de OK Mobility, ofreciendo un asesoramiento cercano y personalizado para garantizar la mejor experiencia a nuestros clientes. Desarrollarás tu perfil comercial, identificando oportunidades de venta y aportando valor en cada interacción. Podrás crecer profesionalmente dentro de una compañía en plena expansión que apuesta por el talento interno. ¿Qué te ayudará a tener éxito? Carnet de conducir, válido para circular en territorio español. Nivel alto de inglés, otros idiomas serán un plus. Motivación por trabajar con objetivos comerciales, contribuyendo al éxito del equipo a través de un asesoramiento de calidad. Capacidad para conectar con las personas y ofrecer una experiencia de cliente excelente, adaptando el asesoramiento a las necesidades de cada cliente. Flexibilidad y capacidad de adaptación en un entorno dinámico. ¿Qué te ofrecemos? Contrato Temporal. Salario fijo + atractivo sistema de incentivos, para que tu esfuerzo tenga recompensa. Jornada completa con turnos rotativos de mañana y tarde, trabajando 5 días y descansando 2. Un proyecto internacional, con oportunidades reales de desarrollo profesional y movilidad interna. ¿ Beneficios para empleados, incluyendo retribución flexible, descuentos en seguro médico y ventajas exclusivas en el alquiler de vehículos con nuestro programa Friends & Family. Tu misión como Mobility Sales Advisor: Serás responsable de ofrecer una experiencia excelente a nuestros clientes durante todo el proceso de alquiler, asesorándolos, gestionando los contratos y contribuyendo al crecimiento del negocio a través de un servicio cercano, eficiente y orientado a resultados. ¿Te unes al #OKTeam? Si quieres formar parte de una compañía internacional, dinámica y en constante crecimiento, donde cada día supone una nueva oportunidad para aprender y marcar la diferencia, te estamos esperando.

• Contrato de duración determinada
• Jornada completa
• Salario no disponible