377 ofertas de customer experience en todas las ubicaciones

• Madrid
• Híbrido
• Hace 1d
  (Publicada de nuevo)

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid Madrid (Hybrid) Permanent Contract 22,000 – 23,000 € gross/year About the Role Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project. We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish. If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you. Key Responsibilities • Provide technical customer support via phone and email. • Manage Level 1–2 technical incidents and service-related inquiries. • Deliver professional, solution-oriented, and high-quality customer attention. • Register, track, and follow up customer cases using CRM and ticketing systems. • Escalate complex cases according to internal procedures and quality standards. • Build positive customer relationships through excellent communication and active listening. What We Are Looking For • Portuguese native or bilingual level. • Advanced English and Spanish (C1 or higher). • Strong customer service mindset and excellent telephone communication skills. • High level of technological competencies and ease of learning new tools and processes. • Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus. • Previous experience in customer support, technical support, call center, or premium customer environments is valued. • Interest in joining long-term projects with opportunities for professional growth. • Ability to work in a structured, multicultural, and dynamic environment. ¿ What We Offer • Permanent contract from day one. • Full-time schedule (39h/week). • Monday to Friday shifts between 9:00 and 19:00. • Hybrid model: - 3 days on-site in Madrid - Remote work on Mondays and Fridays • Competitive salary: 22,000 – 23,000 € gross/year. • Paid training during working hours. • Career development opportunities within Foundever. • International and multicultural work environment. About Foundever Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Contrato indefinido
• Jornada completa
• 22.000 € - 23.000 € Bruto/año

• Palma de Mallorca
• Presencial
• Hace 1d
  (Publicada de nuevo)

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment. In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone. Main responsibilities - Handling inbound calls from tourists and agencies with a solution-oriented mindset - Assisting with hotel reservations and service-related queries - Confirming transfer schedules - Supporting customers with incidents (lost items, changes, special requests, etc.) - Managing emergencies with professionalism and empathy - Providing accurate and helpful information Requisitos: - Minimum experience of one year in a similar position. - Customer service oriented. - Fluent English and Spanish, writing and speaking. - Intermediate level of German. Other languages will be valued. - Flexible working schedule. Available to work night shifts. - Office Package knowledge.

• Contrato fijo discontinuo
• Jornada completa
• Salario no disponible

• Madrid
• Híbrido
• Hace 1d
  (Publicada de nuevo)

Foundever® – Madrid Madrid, Spain On-site Position Temporary Replacement Contract ¿ Full-time – 39 hours/week €28,000 gross/year About the Opportunity Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand. Key Responsibilities • Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards. • Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans. • Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction. • Provide ongoing feedback, coaching sessions, and performance follow-ups. • Handle escalations and support agents in resolving complex customer situations. • Ensure clear and effective communication between internal stakeholders and client operations. • Promote a high-performance culture focused on collaboration, accountability, and continuous improvement. • Support onboarding and integration processes for new employees. Candidate Profile • Advanced English level (minimum C1 required). • Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent. • Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments. • Minimum 6 months of experience in customer operations. • Strong leadership, analytical, and interpersonal communication skills. • Experience managing KPIs, coaching plans, and operational reporting. • Customer-oriented mindset with strong problem-solving capabilities. • Availability to work rotating schedules from Monday to Sunday, including public holidays. Working Conditions • Temporary replacement contract. • Full-time position: 39 hours/week. • Rotating shifts between 8:50 AM and 8:00 PM. • Paid training program of 3 weeks. • Training schedule: Monday to Friday from 9:00 AM to 6:00 PM. • Professional and international working environment in Madrid. Why Join Foundever Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people-focused strategies to support internationally recognized brands. We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth. Join Foundever and contribute to delivering premium customer experiences in a high-performance international environment.

• Contrato de relevo
• Jornada completa
• 28.000 € - 28.000 € Bruto/año

• Barcelona
• Híbrido
• 26 may
  (Publicada de nuevo)

NTT Data somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. ¿Nuestra misión? Ofrecer soluciones tecnológicas, de negocio, estrategia, desarrollo y mantenimiento de aplicaciones, siendo un referente en consultoría. Todo gracias a la colaboración entre equipos, la calidad humana de nuestra gente y a que no nos conformamos con lo establecido, buscamos siempre la innovación que nos acerca al futuro. Nuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente. Nuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo. En el marco de nuestros proyectos en entorno aeroportuario, estamos buscando incorporar un perfil técnico orientado a Customer Experience y análisis de datos, que nos ayude a seguir evolucionando la gestión y el tratamiento de la información derivada de las reclamaciones de los viajeros. 👉 ¿Qué buscamos? Un/a profesional con entre 2 y 3 años de experiencia, con capacidad para combinar visión de negocio y análisis de datos, aportando insights que mejoren la experiencia del cliente. 👉 Funciones principales: Análisis de datos derivados de la gestión de reclamaciones y experiencia del cliente Elaboración de informes y dashboards (Power BI u otras herramientas BI) Identificación de tendencias, patrones y oportunidades de mejora Soporte a la toma de decisiones mediante insights accionables Colaboración con equipos operativos y de negocio en la mejora continua de procesos 👉 Requisitos: Titulación universitaria Experiencia de 2-3 años en análisis de datos aplicado a experiencia de cliente Manejo de herramientas de análisis y visualización (Power BI, Excel avanzado, etc.) Valorable conocimiento de SQL u otras herramientas de tratamiento de datos Muy valorable experiencia en sectores como transporte, turismo, logística o retail Imprescindible catalán C2 e inglés intermedio. 👉 Qué ofrecemos: Proyecto en un entorno dinámico y de alto impacto (sector aeroportuario) Posibilidad de trabajar con datos reales de cliente y contribuir a mejorar su experiencia Integración en un equipo multidisciplinar con foco en innovación y mejora continua Porque #Greattech, needs #GreatPeople, like you.

• Contrato indefinido
• Jornada completa
• Salario no disponible

• Barcelona
• Presencial
• 15 jun

We are looking for a professional to develop, support and optimize the multi-channel Customer Experience operations within a corporate environment, collaborating with internal and external stakeholders to improve the full customer lifecycle and ensure high-quality service delivery across workplace-related services. Functions: Coordinate and manage on-site meetings and events using corporate tools (Outlook, Teams, SharePoint), ensuring execution, escalation management and post-event reconciliation. Monitor Customer Experience KPIs through reporting tools (Excel, dashboards) and implement improvement actions based on data insights. Maintain and update multi-channel platforms and internal knowledge repositories (SharePoint, internal CMS tools). Collaborate with Workplace, Marketing and Technology Support teams to identify process improvements and optimize service delivery models. Responsibilities: Analyze customer experience processes and propose improvements leveraging digital tools and workplace platforms. Manage stakeholder communication (internal teams, vendors, clients) ensuring alignment and service quality. Support sourcing activities and supplier trends analysis, contributing to continuous improvement of service models. Ensure compliance with internal policies and recommend updates aligned with business needs and operational changes. Perform operational and data analysis to support decision-making and customer experience optimization. Identify technological opportunities (automation, platform improvements) to enhance workplace services. Requisitos imprescindibles:Minimum 2-3 years of professional experience in Meeting & Events, Workplace Management or Customer Experience operations.Minimum 2 years of experience using Microsoft Office tools (Excel, PowerPoint, Outlook) and SharePoint in a professional environment.English level minimum B2, spoken and written.Professional experience coordinating events, meetings or workplace services in corporate environments. Requisitos valorables:Experience working with KPI reporting and dashboard tracking tools applied to customer experience or operations.Experience collaborating with cross-functional teams (Marketing, IT Support, Workplace Services).Experience in supplier management or sourcing activities within corporate services.Experience contributing to process improvement or operational transformation initiatives.

• Contrato indefinido
• Jornada completa
• Salario no disponible